I just moved back from USA to Costa Rica and I am bringing 17 years worth of experience of American corporate culture and its banking system. As a fast learner, I have played so many roles and functions in the banking ecosystem, always ending up training any new teammates and working closely with my superiors when back up is needed.WORK EXPERIENCE: Customer Service/Quality Assurance/Audits – One West Bank2007-2013Serviced Retail and Lending customers. Audited customer service calls, chats and emails for quality assurance purposes. Audited Short Sales, Loan Modifications and Deed in Lieu proceedings per internal compliance guidance.Member Service/Banking Operations – Consumers Credit Union2013 - 2023Serviced members’ banking needs. Took over a role in the Deposit Operations Department as the ACH Subject Matter Expert, processing business members payroll, other EFTs, ACH dispute resolution, NSF fees, transaction exceptions, ACH returns and Share Draft posting among other functions. I had a role processing Bank Wires and Remote Deposit Capture items. I have provided support internal and external support, working heavily with departments like Card Servicing, Fraud, Retail and Compliance. I worked with our current Online Baking vendor to design our current online ACH platform for payroll and different type of external funds transfers. I was the first employee to be certified as a Fraud Professional and implemented new ways to mitigate ACH fraud. As a Payments expert, I am constantly looking at data and ways to troubleshoot any potential payments issue.