A subcontractor of SBG (Saudi Binladin Group) responsible for the design, installation, integration, operation and maintenance required for a modern international airport. Current project: King Abdulaziz International Airport. Duties and Responsibilitieso Ensures that only approved materials from approved vendors and calibrated equipment are being use based on the project specifications.o Reviews materials and technical submittals of vendors, conducts tests for the same and make recommendations for its use in compliance with the project specifications in concurrence with its suitability of use for the project and its cost.o Reviews test results of products failing to comply with the project requirements. Performs Corrective Action and Preventive Action and Root– Cause Analysis to avoid recurrence.o Prepares and attends to the daily Inspection Requests (RIW) in accordance with the approved Inspection and Test Plans, Method Statements and other approved procedures. Supervises Quality Control Procedures in all construction stages.o Ensures that all quality objectives are achieved by working with the construction team, the procurement department and the management, providing technical supports and information.o Prepares and monitors quality systems including Quality Control Plans & Procedures such as, Method Statements, Inspection and Test Plans.o Works closely with the QA/QC Manager in dealing with and closing out of all non - conformance issues and other quality related issues.

o Actively listen to customers to understand their issues or concernso Interview clients to gather information useful in providing recommendations and solutions to a technical problemo Install, configure, and troubleshoot computer systems, servers, and network issueso Receive customer calls to provide step-by-step guidelines for the resolution of a technical issueo Document and track customer issues using a ticketing system to ensure quick resolutiono Maintain the security and integrity of company database by setting access controlso Explain highly technical details to customers using simple understandable termso Ensure compliance with service agreements to evade legal issueso Guide and direct the activities of less experienced tech support personnelo Maintain an up-to-date knowledge of company products and serviceso Stay abreast with technological developments and trendso Educate customers on the features of company products/services to minimize technical challengeso Follow-up on customers to ensure their issues are completely resolved

o Actively listen to customers to understand their issues or concernso Interview clients to gather information useful in providing recommendations and solutions to a technical problemo Install, configure, and troubleshoot computer systems, servers, and network issueso Receive customer calls to provide step-by-step guidelines for the resolution of a technical issueo Document and track customer issues using a ticketing system to ensure quick resolutiono Maintain the security and integrity of company database by setting access controlso Explain highly technical details to customers using simple understandable termso Ensure compliance with service agreements to evade legal issueso Guide and direct the activities of less experienced tech support personnelo Maintain an up-to-date knowledge of company products and serviceso Stay abreast with technological developments and trendso Educate customers on the features of company products/services to minimize technical challengeso Follow-up on customers to ensure their issues are completely resolved

o Obtains client information by answering telephone calls; interviewing clients; verifying information.o Determines eligibility by comparing client information to requirements.o Establishes policies by entering client information; confirming pricing.o Informs clients by explaining procedures; answering questions; providing information.o Maintains communication equipment by reporting problems.r.valencia page 2 of 5o Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.o Updates job knowledge by studying new product descriptions; participating in educational opportunities.o Accomplishes sales and organization mission by completing related results as needed.

Responsible for the maintenance of Reliability Stress lab equipment such as Temp Cycles, TH Chambers, Reflow Oven, HAST Chamber, Burn-in Oven and Bake Oven. Also responsible for supporting technical activities in the stress lab such as output matching, equipment profiling and product qualifications. Reliability Lab Supervisor February 2003 – November 2006Supervises the Philippine Quality Center Stress lab operation managing stress lab specialists who ensure that the Engineering New Product Introduction (NPI) Quals; and Material Review Board (MRB) driven evaluations; Failure Analysis Customer Return (FACR) testing requirements are properly coordinated and processed on time.Engineering Line Technician October 1999 - February 2003Responsible for the full sustenance and maintainability of Megatest and Delta Flex handlers and ensures that the Engineering line standards are met according to indicators. Analyze and repair equipment problems, machine setup and calibration as defined in the area/process specifications.Ball Attach Technician July 1998 - October 1999Responsible for the full sustenance and maintainability of all Plastic Land Grid Array (PLGA) Ball Attach Equipment and ensures that the work standards are met according to indicators such as uptime, machine utilization, quality, and yieldBoard Load/Unload and Burn-in Technician November 1996 - July 1998Responsible for the maintenance and calibration of Burn-in Load and Unload (BLU) equipment and Burn-in (BLU/BI) ovens used in the Shrink Quad Flat Package (SQFP) production line.