Roberto Velarde Ortega Email & Phone Number

Germany

Perform service tasks for Decanters and Separators, maintaining excellent quality and good communication with the customer for upcoming upgrades and spare parts that the machine requires. Be an important part of development new projects, doing pilot testing with new clients and building an excellent communication with them. Learn more about the process of the customer to communicate to our projects team and achieve the good development of the machine.Elaborating reports of each machine and project for give a good feedback to the customer and develop a good relationship with the client, at the same time, look for new deal opportunities with them.Perform the commissioning of new projects, give training to the customer operators and provide the best experience possible for our clients.

México, Mexico

CNC Machines for woodworking and metal mechanic industry, different technologies like Laser Cut, Laser CO2, Optic Fiber Cut and Metal Bending Machines.Installation and commissioning.Customer training plans for identify new opportunities with they and generate one possible deal for the company.Quality controls under the ISO 9001 certification.Make a container reports of arrived machines, analyze and identify technical problems to send corrections to our suppliers in China.Being a technical support for the sales team making demos for the customers managing to solve doubts and close the deal.

Guadalajara, Mexico Metropolitan Area

Automation Machinery for woodworking industry (5 axis CNC Machining Centers, Beam saws and Squaring Edge Bandors). Performing service tasks like maintenance and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity.Traveling to customer locations for give training, fix mechanical and electrical problems of their machines.Identify opportunity areas with local customers and from other countries.

Ciudad De México, México

Coordinate and supervision to project team, through planning the work program for team engineers and technicians.Ensuring the correct equipment installations and the customer satisfaction with the technical service.Negotiation and coordination suppliers for operations area.

Performing preventive and corrective maintenance to high level cash processors.Installations of cash processors based on customer needs