Regional Business Process Expert (RBPE) for the Service Stream in charge to support the GSI roll-out project at region level including anticipation of data cleansing activities, process explanation, key user training, support post Go-live and also to support continuous improvement and tool adoption.As RBPE Team Leader I have the additional responsibility of support a specific roll-out projects (SAP ERP and connected applications) in Europe managing the RBPE team (6 experts) .I have to collaborate with all the other teams involved and to secure the business performance, both for GSI roll-out activities and restart of operations after Go Live.Main duties:Project deployment:• Assess data prior to GSI deployment & drive associated data cleansing activities.• Participate to pre-study & Fit / Gap phases for your respective stream.• Participate to UAT and emphasis on key change management topics.• Ensure integration with other streams for end-to-end topics.• Deliver new KU training.• Proactively monitor for data integrity; Reinforce Master Data Governance.• Participate to Post Go-live support.System and process sustainability:• Implement Control tower approach / monitoring of usage post deployment to ensure core processes are respected; Liaise between BPO and KU network to identify process optimization and/or tailoring opportunities that achieve both efficiency and appropriate governance.• Be the point of contact for BPO at region level (participate in KU network, escalate open points if appropriate, release management – business needs / prioritization at region level)• Consolidate, prioritize and report open points• Animate KU network for his / her stream at regional level; Share best practices.• Communicate and support all future GSI releases and updates; Manage changes• Ensure top region KPIs for assigned stream are identified and monitored; Identify and lead changes to improve KPIs

- Understand business goals and processes as well as technology capabilities so as to improve business processes capitalizing on existing IS landscape and identifying new business requirements.- Contribute to define the digital roadmap for the Business line.- Support Service Business Processes efficiency and Digital Initiatives, through implementation and continuous improvement of Methodologies for standard Solutions. - Drive DOE contribution with IS&T and Métiers along Solutions lifecycle (Proof of Concept / Design / Build / Validation / Deployment / Run / Decommissioning). - Ensure End-to-End integration: with other Departments & Functions for Dataflow consistency, with IS&T for Tools interfaces, with Central Team for context adaptation, with external Partners for exchanges compatibility, with Business Process Owners to mitigate implementation roadmaps.- Coordinate the local applications KU Community: cross-fertilize with peers in other countries, animate operational Key-Users network for capitalization and update on methodology, contribute to global key user community.- Coordinate the preparation of training material, set up a set of KPI in order to analyze efficiency of the processes, identify priorities and operational area of improvements. Monitor the process business maturity and prepare the appropriate action plan for the area of improvement.- Develop competences: Digital Tech watch, Other Industries REX sharing, coordinate inter-sites Training/Refresh sessions for new industrial and digital footprints. Support the change management.- Assess, enforce and support Convergence of local ecosystems towards standard solutions. Capture and share best practices, define and implement standards improvements

Project Manager for the main IS&T project (GSI - Global Single Instance) in the Region: SAP Roll-out impacting all industrial and financial processes and related change management for the Lecco plant (System & Infra business). (Main applications involved: SAP, MES, QES, Warehouse mobility tool). Main duties:Ensure QCD targets achievement as well as smooth and effective roll-out of GSI. Support teams and MDs to get any available benefit from new tool deployment and drive change management process to achieve productivity targets. Ensure right staffing of KUs by data cleansing phase (11 Resources). Collaborate with IS&T and BPO central teams to reduce the overall risk on business deliveries, ensure integration of Italian best practices into core model. Respect and follow current defined planning. Manage action plans at Site/Business level (from Data cleansing till Go Live). Provide regular progress data: actual/forecast, risk assessment, roadblocks (from Data Cleansing till Go Live).

Demand Management - Identified new business requirement and contribute to IS demand evolution: Periodic demand management reviews established with Country MDs / Projects / Departments / IS&T, any deviation to be documented and roadmap impact analysis to be performed. Be closer to the projects, share visibility & risk assessment. Attend to the project review meeting / platform committee. Represent Service to the IS&T review meeting. Review application value for the business versus cost and propose evolution: Decommissioning plan and /or solution usage optimization /training reinforcement.Process Management - Analyze efficiency of the processes: Insure that operational procedures are up-dated according to the new process implementation and review of the existing processes. Coordinate and prepare training material, analyze efficiency of the processes, identify priorities and operational area of improvements. Set-up goals and define KPI accordingly. Work with projects / department to reinforce KU community for critical applications and animate it regularly: Key users named and animation events roadmap.Project Management - Project review, reporting and KPI definition: 100% of projects for Service related to IS&T tool and new digital initiative with accurate kits (weekly status, Monthly update, steeco template) and risk assessment.Application Support - Support Business Units in the use of the existing ALSTOM standard tools or environment (SAP ERP, SES, MES, etc.).Digital Initiative – Member of the Service 4.0 program. Contribute to define digital strategy and oversee its implementation in the Service organization. Ensure that all necessary means are implemented to guaranty digital strategy alignment on business strategy.

Project Manager for the main IS&T project (GSI - Global Single Instance) in the Region: Simultaneous 28 Italian Service plants and 2 Logistic Hubs SAP Roll-out impacting all industrial and financial processes and related change management. (Main applications involved: SAP, SES, Warehouse mobility tool). Main duties:Ensure QCD targets achievement as well as smooth and effective roll-out of GSI. Support teams and MDs to get any available benefit from new tool deployment and drive change management process to achieve productivity targets. Ensure right staffing of KUs by data cleansing phase (23 Resources). Collaborate with IS&T and BPO central teams to reduce the overall risk on business deliveries, ensure integration of Italian best practices into core model. Respect and follow current defined planning. Manage action plans at Site/Business level (from Data cleansing till Go Live). Provide regular progress data: actual/forecast, risk assessment, roadblocks (from Data Cleansing till Go Live).

Main Duties:Project Management - Implement IT project management methods. Supervise my projects, anticipate any derivation and seek for countermeasures, guarantie coordination with business process owners and IT services from planning to deployment. Manage a project team (internal / external) to ensure the utmost qualitative solution delivery on QCD requirements that best fit business objectives (not meaning that it’s the best technical solution).Process Management - Understand business goals and processes as well as technology capabilities so as to improve business processes capitalising on existing IS (in Alstom or on the market). Constantly challenge business expectations to ascertain the true needs of each project with support of consultancy if required. Plan and support change management from functional requirements formulation through applications implementation and deployment taking into account the system usability. Define and implement users training policy for new applications deployment. Design, manage and improve business processes using appropriate BPM tools.Demand Management - Coordinate the IS service portfolio end-to-end and across the country under my responsability. Coordinate & communicate across groups to drive operational excellence into the service. Understanding Business goals and corporate IT/IS Strategy. Projecting IT/IS communications at Executive Level (The Voice of the client). Channel on-site IT/IS demand within the geographical area of responsibility to the appropriate Central Europe IS/ IT organization.

IS Manager fully dedicated to the Italian projects (NTV project, Trenitalia projects). Main Duties: · Ensuring the Alstom standard Processes and Tools (mainly IT) are in place, are followed, and used properly. · Assess if any new standard process or tool can be put in place and manage the cut-over if needed. · Ensure that any change in standard process impacting the unit is assessed and managed through cut-over if needed. · In charge of introducing and following the use of KPI Reporting with the relevant key users for the unit and the different departments involved. · IS Processes and Tools Training (including SAP training for Key Users or "refresh") in relation with the Central BIS Functions. · IS Processes and Tools Documentation management in relation with the Central BIS Functions. · When relevant, participating to the elaboration of the IS strategy in relation with the Zone Manager and the Country/Business/Platform management.

Business process specialist for the deployment of the new solution (SAP), focusing on Production and Logistic Areas. Main Duties: · Work with Key Users to identify solutions that meet the objectives and translate these into functional and non-functional specifications and assess them for both technical and operational suitability. · Research technology products and propose appropriate solutions according to business requirements and ensure achievement of results. · Assist ICT Demand Manager (Logistic and Production area) and prepare relevant project documentation. · Coordinate with other team members and assist end-users and stakeholders to implement solutions. · Trainer to ensure smooth adoption of systems. Assist users (about 500 in 4 sites) and provide 2nd line support for all ICT systems. Main goals achieved: - Business Processes mapping and reengineering - Full SAP ERP Application Development and application maintenance - DataWarehouse deployment - Attendance and activity management customized application deployment- Training courses and documentations