Roberto Aresti Email and Phone Number

-Responsibile of daily operations at the whole front office and guest relations team- Coordinating with housekeeping department for cleaning asset and successful cleaning of each area- Respecting and maintaining BSA standard as per JW properties, successfully passing audits and improving level of service all around- Monitoring and improving quality levels of guest stay.- Cooperating with Bonvoy Connector to elaborate further strategies and increase the amount of enrollment per year.- Responsible of upselling program, elaborating reports and cooperating with In-Gauge platform. Over 500k of increase revenue obtained from upselling program with a 70% average occupancy during the seasons 2022/23/24.- Training supervisor, associates and the whole team to keep performance up to the top levels- Manager of the year 2022- Coaching in merging from Opera 5.4 to Opera 5.6

- Task Force Program due to full renovation of the property.- Coordinating the entire room division operation with the new hired Front of House Manager.- Assisting and suggesting hiring a brand new team approaching to a new phase of the renovation.- Completing the closing of any pending outstanding amount with all the agencies kept opens trough the year.- Coordinating and installing new BSA standard and Renaissance culture to the team- Moving from 52% to 60% staff service in the first month.