Roberto Beggi Email & Phone Number

London, GB

London, England, United Kingdom

- Working on the next generation of Boomi Services for Customers and Partners.- Enhancing our Services portfolio for Channel, Alliance and OEM Partners.- Driving Boomi PSO Annual Recurring Revenue.- Direct responsibility to Executive Leadership.- Enhancing team processes, toolsets and productivity.

London, United Kingdom

• As part of Dell’s Global Partner Relations Office (GPRO), I manage the global relationship between Dell Technologies and Cisco, under multiple contractual agreements (Converged/Hyperconverged/Hybrid Cloud and Storage.
• Overall relationship value in excess of $800M. $80M in Services.
• Working closely with our Sales, Services and Business Units, I ensure that collaborative solutions are competitive, field-ready, and profitable.
• Focusing on pipeline management, launch readiness, operational excellence, service/business reviews and quality control.
• Capturing success stories as well as highlighting business risks.
• Creating an environment of mutual advantage and encouraging a collaborative mindset.

London, United Kingdom

• Leading the Critical Accounts and Alliance Practice following VCE’s acquisition by EMC.
• We championed the hybrid nature of VCE solutions and continued to manage our service relationships with the legacy parent companies (VMware, Cisco, and EMC).
• The team took pride in marrying our startup mindset with a maniacal focus for procedural excellence, leaving no stone unturned to delight our customers in their journey from sales prospect to aftersales.

London, United Kingdom

• The first non-US recruit for a global Services role in VCE, I became part of the Critical Accounts Program (CAP).
• The team had a very broad remit, covering all aspects of the customer journey, from pre-sales to support.
• This was an incredible opportunity to work in “startup mode” and take part in one of the industry’s most significant developments (the birth of Converged Infrastructure).
• I took pride in my drive to ensure cross-functional accountability and in being the mediator between critical issues and our senior Execs and representing VCE to many of customers’ C-level execs during escalated.
• Established and enforced standards and procedures governing the execution of departmental tasks and cross-functional relationships, and ensured compliance with VCE policies and procedures.
• Responsible for maintaining Alliance relationship with vendors Cisco, EMC and VMware to own financial/operational business metrics, drive strategic alignment and maintain a path to ongoing process improvement.

London, United Kingdom

• Following the Symantec-Veritas merger, I moved with the organization to focus on service delivery for a number of key enterprise accounts spanning the width of EMEA.
• This progression included my move to the UK in 2008.
• My experience in the field of Security allowed me to guide the global team in its activities of transition and integration. Managed service delivery for a number of key enterprise accounts in regions spanning from.

Dublin, Ireland

• In a combined technical/relationship management role, I owned the post-sales relationship between Symantec and several top-tier customers and partners.
• I owned all customer facing service communications and acted as their one point of reference for issue routing, escalation and resolution. I held ambitious contract renewal/expansion goals.- Exceeded customer.

Dublin, Ireland

• Multilingual product support for top-tier Enterprise customers in a range of Symantec Security product suites (including SESA, Intrusion Detection, Antivirus, Groupware and Policy Compliance).- Provided technical.

Dundalk, Ireland

- Established support for Italian and Spanish markets, previouslyuncovered.- Established relationships and support plans with local partners.

Dublin, Ireland

- Planned and managed Localisation projects and external resources for Iomega’s optical product line and other software applications.- Oversaw and performed software and hardware EVT testing.- Achieved highest quality standards through translation and QA.- Created official procedures and metrics, submitted for ISO 9002 certification.- Implemented version.

Dublin, Ireland

- Maintained and updated Intellisystems and phone system.- Followed extensive IT focused training on branded products andoperating systems enhanced by hands-on experience.

Ba, Foreign Languages And Literatures

A-Levels, Liberal Arts And Sciences, General Studies And Humanities, 60/60