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Roberto Bernabò is listed as Customer Experience e Customer Journey Consultant at CX & CJ Design, based in Rome, Latium, Italy. AeroLeads shows a work email signal at telecomitalia.it and a matched LinkedIn profile for Roberto Bernabò.
Roberto Bernabò previously worked as Customer Experience & Service Level - Small & Medium Market at Tim and Chief Revenue Office - Marketing Consumer - Customer Journey at Tim. Roberto Bernabò holds Laurea (110 E Lode/110), Giurisprudenza from Università Degli Studi Di Napoli 'Federico Ii'.
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AeroLeads found 1 current-domain work email signal for Roberto Bernabò. Compare company email patterns before reaching out.
In over 35 years of work, after a solid experience in the HR functions of one of the most important companies in Italian TLC, I have become increasingly specialized on issues of: Intranet Management, Knowledge Mangement, Education and New Social Learning. And, in the last 5 years, i have become a customer experience expert, an activity in which i have completed my professional career linked to customer knowledge, his expectations during his customer journey, and in which i have increasingly refined my competencies to satisfy them.In my life I have tried - as much as possible - to beat different paths, trying different solutions and keeping fresh my knowledge on the new frontiers of my work. I believe in the integration of cultures, in the hybridization of the minds, which arises only from contact with different thoughts, and the knowledge that each of us is unique in its diversity. I have a degree in law, and i am specialized - with a master - in business administration. I love to read, are viscerally attracted by the pictures, their evocative power, and from the stories told through them. I learned to create and edit video in digital format. I believe the future of the organizations is closely tied to the irreversibility of the process of digitizing and socialization of knowledge. I like to study cinema, and I write, for more than 10 years, a thematic blog dedicated to the seventh art. Quote favorite: that of professor John Keating (played by the unforgettable and extraordinary actor Robin Williams), taken from "Dead Poets Society" by Peter Weir: "As said Frost: Two roads diverged in a wood, and I taken the one less beated. And this is the reason why I'm different. "I'm passionate about the web in all its forms.I am the Founder of an 2.0 Intranet solution, for the Telecom Italia's Customer Care Call Center, called "Portale TUO acronym for Trova - Usa - Organizza, based on internal social networking and the search engine tool Google Search Appliance.I collaborate with the Lumsa University on topics related to HR management.I am the founder of Social Digital Kowledge and I create websites for individuals and companies.I collaborate with the Mediasfera Communication Agency of Antonella Alberici.
Listed skills include Telecomunicazioni, Management, Dispositivi Mobili, Project Management, and 25 others.
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Roma - Milano
Offriamo consulenza ai brand per aiutarli disegnare la migliore Customer Experience in tutti i touchpoint con una metodologia già sperimentata e collaudata da aziende di successo.
Rome Area, Italy
Based on the perceived quality surveys, and evidence of the trend of the KPI quality provided, identify, in collaboration with business functions, priorities for action, for the achievement of targets, and a structured quality improvement plan, and customer experience, providing a vision of synthesis on the status of the Company countinuous improvement.
Rome Area, Italy
I am in charge at Telecom Italia Company (Caring Services Consumer Division) for:Training: - Customer Operations Education Project (e-learning, traditional training)Knowledge Management: - Customer Operations e-learning intranet portal (i have defined a very innnovative elearning and e-information approach and tools for Customer Care call center and all.
Rome Area, Italy
I was responsible for all organization design projects (design, sizing, developmement, reingeering) for Wireline Consumer Department of Telecom Italia Company.My competence development was focus on:Organizaztion Design processHorizontal Organization Design and DevelopmentVertical Organization Design and DevelopmentChange Management
Naples Area, Italy
I was responsible for the Implementation of the organization of working time provided centrally.Care of labor relations in all the provinces of the Campania and Basilicata regions for the BusinessVice President dell'Assilt BasilicataChief Executive Officer of Basilicata CRALT
Naples Area, Italy
Responsible for the people of the AgencyCare of the provincial industrial relationsDelegated the administration of the Agency's peoplePoint of reference for the regional structure of the HR Regional Department
Benevento Area, Italy
Responsible for the people of the AgencyCare of the provincial industrial relationsDelegated the administration of the Agency's peoplePoint of reference for the regional structure of the HR Regional Department
Rome Area, Italy
I was involved in research of graduate personnel or personnel professionalized be included in Head Quarter or Regioanal Department
Napoli
Assistente alla Cattedra di Politica Economica e FinanziariaTirocinante presso la Cattedra di Economia Politica
Activities and Societies: SIP - Società Italiana per l'esercizio delle telecomunicazioni
Activities and Societies: Partecipai ad un corso studio organizzato da RSO per Telecom Italia - con sessioni di studio, visite ad aziende.
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Roberto Bernabò works for CX & CJ Design.
Roberto Bernabò is listed as Customer Experience e Customer Journey Consultant at CX & CJ Design.
AeroLeads has found 1 work email signal at @telecomitalia.it for Roberto Bernabò at CX & CJ Design.
Roberto Bernabò is based in Rome, Latium, Italy while working with CX & CJ Design.
Roberto Bernabò has worked for Cx & Cj Design, Tim, Telecom Italia, Sip - Società Italiana Per L'Esercizio Delle Tlc, and Universita Degli Studi Di Napoli "L'Orientale".
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Roberto Bernabò holds Laurea (110 E Lode/110), Giurisprudenza from Università Degli Studi Di Napoli 'Federico Ii'.
Roberto Bernabò is listed with skills including Telecomunicazioni, Management, Dispositivi Mobili, Project Management, Social Networking, Knowledge Management, Formazione, and Team Leadership.
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