 Manage all aspects of internal and external projects that have come to a conclusion. Follow-up with clients to address any concerns and continually ensure that service level standards and business needs are met and exceeded. Provide advice and recommendation to senior leadership in an effort to inform decision-making processes.

As a Field Agent with Knights of Columbus, my mission is to ensure every member hasthe financial protection they deserve. I help brother Knights and their families prepare forthe future by prioritizing their financial goals and customizing insurance solutions to bestsuit their needs. Met with individual organization members to review financial arrangements, design strategic long-term plans, and ensure financial protection. Prioritized the financial goals of members and their families by advising on various insurance and investment solutions as a qualified Life Insurance agent. Travelled across a wide territory to meet members at their homes or in public locations.

 Oversaw all food services operations at a busy Ottawa hospital. Ensured compliance with regulatory standards, managed unionized labour relations, and maintained responsibility for financial administration. Trained and coached supervisors and employees, offering performance evaluation and ongoing mentorship in an effort to help develop a positive work environment. Reduced customer wait times and increased sales by focusing on effective operational strategies and lean methodologies.

 Inspected patient room disinfection and ensured compliance with all internal standards/ regulations. Conducted safety observations and continuously interacted with clients to ensure needs were being met. Assigned responsibilities to staff and maintained schedules that maintained adequate coverage.

 Managed two restaurants with more than 70 employees, assuming responsibility for all aspects of sales, marketing, human resources, training, inventory, payroll, scheduling, and financial administration. Developed and managed quarterly budgets of more than $600,000 while implementing operational strategies that enhanced the profitability of operations. Consistently met and exceeded Head Office targets, including revenue optimizations with compounded annual growth rates of 7%+.

Provide information services, program registration and implement emergency procedures for patrons and staff in close collaboration with the management team. Client services are provided in person and by telephone. Along with monitoring user access, processing registrations and answering client queries the position also involves operating a computerized database and office applications, managing and balancing cash transactions and opening and closing the facility.

APENN is an Association that promotes the export of non-traditional goods, primarily fruits and vegetables from Central America to North American and European markets. EXPO-APENN is a one-week International Fair held annually. This position involved registering, tracking attendance and producing passes to national and international participants (representatives from foreign import companies). Provided guidance to the attendees regarding exhibit locations and initiated introductions between guests and exhibitors.