Roberto Echevarria Email & Phone Number

Ventura County, California, United States

My responsibilities include but are not limited to the following.*Provided first-level technical support to internal and external customers regarding computer software or hardware operation.*Monitor computer systems, troubleshoot and correct 1st level system problems; identify root causes using remote control software.*Handle basic account administration for Directory Services.*Assist 2nd and 3rd-level technical resources in troubleshooting and resolving equipment problems or failures.*Create and manage service requests and incidents within a service management system.*Update Configuration Items (CIs) in the asset management system.*Contribute to status reports for upper management.*Read technical manuals, confer with users, and conduct computer diagnostics.*Responsibilities include customer interface for change requests, maintenance contracts, issuing software licenses, Service Level Management, Configuration Management, Availability Management, and IT Service Continuity Management.

Oxnard, California, United States

My responsibilities include but are not limited to the following.*Conduct surveillance of client premises, protecting staff, patients, and visitors.*Detect and prevent suspicious activities, report incidents, and provide customer service.*Patrol on foot or vehicle to ensure safety, inspect security devices and fire control equipment.*Respond to emergencies including fire, physical altercations, medical emergencies, and hazardous conditions.*Screen members, visitors, and employees; expedite admittance.*Provide safety escorts and assist the public.

Malibu, California, United States

My responsibilities include but are not limited to the following.*Operated vehicles and powered equipment for excavation and maintenance.*Maintained campground and office facilities*Use hand or power tools for equipment and structure maintenance and repair. *Led volunteer organizations in constructing and maintaining park trail systems.*Performed tasks related to water, plumbing, landscape, and sewer systems maintenance.*Participated in fire prevention and inspection programs, forest maintenance, and equipment repair.*Greet and assist persons entering the establishment.

Camarillo, California, United States

My responsibilities include but are not limited to the following.Junior IT Support (February 2020 – May 2022):*Provided first-level technical support via the Service Desk, troubleshooting hardware/software issues.*Monitored computer systems and resolved 1st level system problems.*Managed service requests and incidents in a service management system.*Installed, configured, and updated personal computers and office equipment.*Assisted IT team with imaging and setting up computers for remote work.*Maintained inventory records and control logs of IT equipment and software.*Handled basic account administration for Directory Services.Intake Specialist (July 2019 – February 2020):*Processed and reviewed client claims, providing exceptional customer service.*Conducted interviews to obtain client information and screened inquiry calls/emails.*Supervised client files, scheduled appointments, and processed contracts for law firms.*Communicated with team members to resolve issues and translated for Spanish-speaking clients.

Camarillo, California, United States

My responsibilities include but are not limited to the following.*Operated mechanical cutting machine, programmed designs, and maintained inventory.*Fulfilled, processed, and shipped bulk orders, and assisted in assembly line operations.*Addressed general office and warehouse issues as needed.

Oxnard, California, United States

My responsibilities include but are not limited to the following*Assisted in unloading trucks, sorting and stocking merchandise.*Operated pallet jacks and forklifts, provided customer service, and monitored inventory.*Processed online customer orders and operated the phone line for customer service.*Assembled and delivered merchandise, and sold ammo and fishing licenses.

Cybersecurity - Certificate Of Achievement, A

Associate'S Degree, Computer Networking And Information Technology, A

Completed an associate degree in computer networking and information technology in December 2023 with a certificate of achievement in IT.

High School Diploma