It Operations And Marketing Coordinator
Current
Mar 2024 - Present
AeroLeads people directory · profile
Roberto Chavez Email & Phone Number
Customer Success Specialist | Driving Revenue & Efficiency | Leveraging Skills to Develop Future Leaders.
at
Jobst IT Consulting
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Specialist | Driving Revenue & Efficiency | Leveraging Skills to Develop Future Leaders.
Location
San Salvador, El Salvador
Company size
Who is Roberto Chavez? Overview
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Quick answer
Roberto Chavez is listed as Customer Success Specialist | Driving Revenue & Efficiency | Leveraging Skills to Develop Future Leaders. at Jobst IT Consulting, a with 3 employees, based in San Salvador, El Salvador. AeroLeads shows a matched LinkedIn profile for Roberto Chavez.
Roberto Chavez previously worked as IT Operations and Marketing Coordinator at Jobst It Consulting and Customer Service Representative at Telus International Central America. Roberto Chavez holds Licenciatura, Computer And Information Sciences, General from Universidad Don Bosco.
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Jobst IT Consulting
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Profile bio
About Roberto Chavez
Leveraging my communication & problem-solving skills, I excel in exceeding customer expectations in fast-paced BPO environments! At TELUS, I identified a recurring issue causing a surge in customer interactions across multiple channels: credit card declines for client accounts. This resulted in high call volumes, numerous chats, and a flood of emails from concerned clients.Improved Customer Satisfaction: By proactively reaching out and resolving declined payments, I helped clients avoid service disruptions and frustration.Increased Efficiency: I reduced the workload on my team by managing declined payments directly, freeing them for complex issues.Boosted Revenue Retention: My project prevented client accounts from falling into collections, ensuring service continuity.Through strategic email campaigns, I recovered an average of $15,537.76 in declined payments monthly over the past year. For responsive clients, I communicated via phone or connected them with their Account Representative.Master of Multitasking: I spearheaded this project while simultaneously providing exceptional customer support across two lines of business. My strong organizational skills ensured I delivered results without compromising on my daily responsibilities.In addition to my work at TELUS, I've gained valuable experience in customer service through roles at Concentrix and Focus, where I honed my bilingual skills (Spanish & English) and thrived in a fast-paced sales environment.**Communication Sciences Graduate (Universidad Don Bosco, Nov 2022) **I'm passionate about helping others and developing solutions that deliver results. I'm also developing a mentorship program to empower individuals!
Current workplace
Roberto Chavez's current company
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Jobst It Consulting
4 roles
Roberto Chavez work experience
A career timeline built from the work history available for this profile.
Customer Service Representative
Mastered a fast-paced, multi-channel environment, simultaneously supporting Real Estate professionals daily via phone, email, and live chat. Ensured seamless customer experience by providing comprehensive support across all channels.Streamlined Client Onboarding: Conducted personalized onboarding sessions for new clients, guiding them through account setup, platform navigation, and maximizing their subscription benefits. Utilized phone, chat, email, and even facilitated connections to team's training sessions based on individual needs.Enhanced Data Accuracy: Acted as a data detective, meticulously investigating client-reported discrepancies across various reports and platforms. Corroborated information using data sources, assessor portals, and other resources to ensure swift resolution and escalate issues for correction.Elevated Customer Satisfaction: Resolved product/service concerns, troubleshooted technical problems, and addressed tax-related inquiries, consistently exceeding client expectations. Maintained detailed client records within Salesforce CRM to identify trends and improve future service delivery.
Feb 2022 - Mar 2024
Customer Service Representative
Leveraged Bilingual Skills (Spanish & English) to provide exceptional customer service to Macy's clients via phone.Assisted customers with a variety of inquiries, including refunds, app usage guidance, and resolving discrepancies between online and in-store procedures.Maintained detailed call records to ensure seamless handoffs and improved future customer experiences.Utilized specialized software to efficiently document all customer interactions.
Nov 2021 - Feb 2022
Sales Representative
Thrived in a fast-paced, bilingual (Spanish-dominant) sales environment, consistently exceeding sales goals by closing the most deals each month. Leveraged strong bilingual communication and in-depth product knowledge to build rapport with customers and identify their needs. Utilized active listening and probing questions to tailor solutions exceeding customer expectations and consistently achieving positive sales outcomes. Demonstrated proficiency in upselling and cross-selling strategies, securing upgrades to better plans and devices. Maintained detailed customer records within CRM systems, ensuring data accuracy and efficient follow-up.
Mar 2021 - Nov 2021
Team & coworkers
Colleagues at Jobst IT Consulting
Other employees you can reach at jobst.us. View company contacts for 3 employees →
SF
Samuel Fagan
Colleague at Jobst It ConsultingLos Angeles, California, United States
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PJ
Peter Jobst
Colleague at Jobst It ConsultingCulver City, California, United States
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PN
Patric Noack
Colleague at Jobst It ConsultingAmberg, Bavaria, Germany
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JY
Jordan Yrastorza
Colleague at Jobst It ConsultingSanta Monica, California, United States
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Samuel Fagan
Colleague at Jobst It ConsultingLos Angeles, California, United States
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PJ
Peter Jobst
Colleague at Jobst It ConsultingCulver City, California, United States
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PN
Patric Noack
Colleague at Jobst It ConsultingAmberg, Bavaria, Germany
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JY
Jordan Yrastorza
Colleague at Jobst It ConsultingSanta Monica, California, United States
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1 education record
Roberto Chavez education
FAQ
Frequently asked questions about Roberto Chavez
Quick answers generated from the profile data available on this page.
What company does Roberto Chavez work for?
Roberto Chavez works for Jobst IT Consulting.
What is Roberto Chavez's role at Jobst IT Consulting?
Roberto Chavez is listed as Customer Success Specialist | Driving Revenue & Efficiency | Leveraging Skills to Develop Future Leaders. at Jobst IT Consulting.
Where is Roberto Chavez based?
Roberto Chavez is based in San Salvador, El Salvador while working with Jobst IT Consulting.
What companies has Roberto Chavez worked for?
Roberto Chavez has worked for Jobst It Consulting, Telus International Central America, Concentrix, and Focus El Salvador.
Who are Roberto Chavez's colleagues at Jobst IT Consulting?
Roberto Chavez's colleagues at Jobst IT Consulting include Samuel Fagan, Peter Jobst, Patric Noack, and Jordan Yrastorza.
How can I contact Roberto Chavez?
You can use AeroLeads to view verified contact signals for Roberto Chavez at Jobst IT Consulting, including work email, phone, and LinkedIn data when available.
What schools did Roberto Chavez attend?
Roberto Chavez holds Licenciatura, Computer And Information Sciences, General from Universidad Don Bosco.
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