Business Lending Broker for investment and Commercial Real Estate and Working Capital. Contact me for more information. ACCOMPLISHMENTS• Developed and initiated process improvement programs which focused on improving customer satisfaction and streamlining the production results. Completion time was reduced by about 15%, increasing client satisfaction surveys to approximately 95%. • Increased the average monthly revenue from $42,000.00 to $105,000.00 while managing the operations of a startup company growing it from 4 employees to over 26, including 5 outside sales teams that opened our office to new regions and clients. • Reduced dissatisfied customer calls over 90% by redesigning the existing call center practices. • Saved about 10% on average on our 3rd party vendor services with building positive business relationships and joint business ventures by comparing pricing and establishing partnerships.Robert O'Connell240 604-7935rob_oconnell@yahoo.com