Roberto Cortés Email & Phone Number

Mexico City, Cdmx, Mx

México

Setting goals and developing plans for business and revenue growth.Maintain current customer relationship and identifying areas for potential clients.Contacting potential clients to establish rapport and arrange meetings.Researching, planning, and implementing new target market initiativesResearching prospective accounts in target marketsPursuing leads and moving them through the sales cycleDeveloping quotes and proposals for prospective clientsSetting goals for the business development team and developing strategies to meet those goalsTraining business development staffAttending conferences and industry events

Área Metropolitana De Ciudad De México

Managing account relationships by providing strategic service and support to assigned customer base. Providing excellent service to customers – submitting quotes in a timely manner, ensuring on-time delivery of orders.Working with internal and external partners to procure products to fulfill orders, troubleshooting customer problems, staying connected with each customer on a regular basis.Prospect, educate, and qualify leads to create sales-ready opportunities.Responsible for ongoing sales support activities for the order to Invoice process.Responsible to compile call lists from current customers, prospective customers from business directories, marketing campaigns, and leads from our Salesforce database, as well as other sources for use in prospecting.Discover customer needs in terms of current business obstacles and identify sales opportunities.Present and articulate product features, benefits, future product direction, and overall solutions.Route qualified opportunities to the appropriate sales executives for further development and closure.Manage multiple inside sales campaigns simultaneously.Follow-up and maintain contact with prospects that do not have an immediate need but may become qualified opportunities in the future.Potentiality to report on results and hit and exceed the quarterly goal.Execute business plans to meet or exceed our financial objectives. Maintain and develop relationships with new and existing customers. Meetings with potential prospects to obtain a new business.Create detailed proposal documents, often as part of a formal bidding process.Increase the efficiency of the team through the entire sale journey by providing support, commercial strategies, and training.

Mexico City Metropolitan Area

Execute business plans to meet or exceed our financial objectives. Maintain and develop relationships with new and existing customers. Meetings with potential prospects to obtain a new business. Provides timely and accurate reports to management on activities and customer status. Develop and adapt sales strategies to unique customer needs. Develop business solutions and directly addresses financial issues resulting in profitable revenue growth. Able to coordinate and present complex solutions that meet customer needs and beat the competition. Measure the effectiveness of sales enablement strategies and make and implement recommendations for continuous improvement. Advice on forthcoming product developments and discuss special promotions. Create detailed proposal documents, often as part of a formal bidding process. Make accurate, rapid cost calculations and providing customers with quotations. Leverage all channels (external and internal partners) to generate a sales pipeline and enhance sales opportunities in both new and existing accounts. Meet target revenue and profitability through B2B channel partners including accurate opportunity forecasting. Develop and implement a service process methodology for scalable and measurable customer delivery infrastructure. Manage each account to specific targets on strategic/ economic values including all relevant levels of customer. Increase the efficiency of the team through the entire sale journey by providing support, commercial strategies, and training.

Ciudad De México, México

Run discovery sessions with the prospect to understand key objectives, issues, requirements, value propositions, and decision processes.Develop solution proposals designing a profitable plan to deliver value, meet requirements, define future processes, and data integration to deliver customer requirements.Support other Pre-Sales activities including technical RFI/RFP response include systems architecture, data integration, demand and supply mathematical models, inventory optimization models, and network optimization design.Configure and deliver customer demos and on-site customer workshops.Provide high-level and detailed solutions, technology and product consulting, technical and sales support for the assigned territory.Understand business requirements for the customer base and have the ability to translate them into technical requirements.Create, present, and document technical solutions including building accurate bills of materials.Perform in-depth and high-level technical presentations for customers and prospects.Direct and assist in the development of formal sales plans and proposals for assigned opportunities.Provide business-level guidance to the account team on technology trends and competitive threats.Working together with Sales and Project Management, define the roadmap and milestones for each project and the required involvement of delivery teams.Assist Customer Success in engaging with prospective customers, curate integration architecture patterns, and share valuable customer insights with product teams.

Connecticut, Estados Unidos

Supervise the design, analysis, planning, modification, and maintenance of networks and network components supporting data and voice communication activities.Conduct network architecture design, feasibility and cost studies as well as internal studies of network performance and traffic analysis.Evaluate new technologies.Provide specifications and detailed schematics for network architecture; providing information for hardware and software selection; and tools for the most efficient solution to meet business needs, including present and future capacity requirements.Supervise testing of network systems.Manage in all areas of network and computer hardware and software interconnection and interfacing, such as routers, switchers, firewalls, hubs, bridges, gateways, etc.Evaluate and report on new network technologies to enhance capabilities of the network.Supervise individual contributors (skilled technicians, administrative support) and/or entry level professionals (entry-level engineers).

Área Metropolitana De Ciudad De México

Courteously respond to calls, emails quickly, assess the situation then resolve or escalate if needed.Open new cases and/or work escalated cases, troubleshoot, document details and follow up through resolution.Provide the client an ‘effortless experience’ from start to finish.Manage the customers’ expectations and follow up on commitments.Ensure our SLA’s (Service Level Agreements) while providing a high level of customer satisfaction.Complete company paid training toward industry standard and evolving technologies.Prepare monthly reporting on customer support activity.Participate in application maintenance that may include occasional after business hours or weekend hours.Provide application training to customers; normally remote, but occasionally on-site.Assist in drafting technical documentation and training materials.Participate in internal testing of pending application releases.