PRIVATE EQUITY, MEZZANINE, AND SENIOR DEBT 2010 TO 2013SYSTEM ADMINISTRATORProvide operational and strategic direction for software applications that develop, maintain, and support Audax Management Group’s portfolio. Within six months, assessed environment, identified key opportunities for improvement, and developed a strategy to optimize IT’s performance. Tasked with executing ITIL best practices in service delivery and software development environment.

SEAPORT Companies [Venture Company of Fidelity Investments] Boston, MA Four-star, four-diamond deluxe hotel, meeting and exhibition facilityManager of Networks & Telecommunications (2007 to present)Manage 3 direct reports to support 800 24 x 7 x 365 users and 250 workstations across a 4-facility campus to administer websites, email, active directory, system security, backups and data integrity. Install, upgrade, maintain and troubleshoot Windows NT and Novell Netware network servers and infrastructure. Prepare weekly status reports, manage infrastructure projects and communicate with business leadership to schedule downtimes for installations. Report to the Vice President of Technology.• Awarded responsibility from Senior Telecom Technician in April 2007• Performed upgrades to and maintenance of Cisco networking systems and Nortel option 81C PBX equipment• Researched pricing benchmarks and conducted competitive interviews before negotiating multiple telecommunications and networking vendor contracts, saving $300K in 2008 • Upgraded voice from copper lines to fiber, implemented VoIP, eliminated PBX equipment and cut overhead on phone charges to to reduce costs by ~ $100K in 2008• Hired and trained an Office Administrator to manage department vendor billing and purchase orders, service ticket management, user requests and budgets; selected, trained and managed a replacement Senior Telecommunications Technician

SEAPORT Companies [Venture Company of Fidelity Investments] Boston, MASupervised the telecommunications team to support Private Branch Exchange (PBX) for 4 sites including architecture design, installs, programming, hardware moves and cross connect changes. Managed uninterruptible power supplies, network circuits, hubs, routers and switches. Installed, repaired and replaced hard drives, mother boards, memory, modems, network identification cards, cables, printers, plotters and scanners. Maintained relationships with designated 3rd party vendors and participated in contract negotiations as needed.• Earned promotion to Manager of Networks role primarily for upgrading networking from a flat system to multi-layered WAN using Cisco equipment with PIX firewalls. Added reporting tools, wireless access points, and a t3 Internet for enhanced bandwidth• Revamped call center; added scripts to direct calls to designated specialists for enhanced customer response time and to improve efficiency through fewer interruptions to key personnel; installed “click to call” to ensure urgent web-generated sales calls were prioritized

SEAPORT Companies [Venture Company of Fidelity Investments] Boston, MAEnsured applications including front and back office, sales, HRIS, accounting, communications and point of sales computer systems were available 24 x 7. Established and maintained user procedures and hardware documentation. Liaised with hardware and software vendors. Implemented new systems and managed licenses, renewals and warranties• Promoted to support one of the largest desktop hardware upgrades in company history; successfully replaced 250 antiquated desk tops and laptops operating on mixed environments with a uniform array of flat screen PCs operating on Windows XP; subsequently upgraded several to Vista• Earned 2002 Employee of the Year for providing extraordinary customer service and minimal disruption to the business through the upgrade process