Roberto Esposito Email & Phone Number

Barcelona Area, Spain

Barcelona Area, Spain

Responsible for Sofar Sounds in Barcelona. Main duties:• Delegate responsibilities, supervise the work of a multi-functional Team and provide guidance and training to new volunteers• Develop the overall online/offline marketing strategy to increase the visibility of the Sofar music movement in Barcelona• Oversee the social media strategy, plan and implement social ads campaigns, e-mail marketing campaigns, establish close relationships with bloggers and music online magazines• Analyze potential strategic partner relationships with other brands• Manage production to make sure concerts go as originally planned, take care and oversee the work of different teams such as videographers, photographers and sound technicians• Approve the layout, the set design and the props for the concerts • Maintain effective communications with the Sofar headquarters and the rest of the community (300+ cities across the globe) to ensure that the local business strategy is in line with the global one

Barcelona Area, Spain

Barcelona Area, Spain

***Performing the duties of a Manager during the Manager's leave period***• Manage a team of Web Support Specialists across multiple TravelClick offices (Barcelona, Melbourne and Singapore) who provide ongoing web services & e-commerce strategy. • Provide strategic direction and leadership for project management, customer service processes and software selection and support• Plan and implement departmental processes, projects and services to support effective business operations • Establish and implement department measures for entire team to achieve weekly, monthly and annual productivity and satisfaction goals • Assign and review the work, mentor and train, and identify opportunities for staff development. • Run reports through SalesForceand.com, forecast work volumes and project right-size resourcing appropriately • Reengineer and implement processes improvements for the team to increase overall satisfaction level of customer service experiences • Work cross-functionally with other managers to provide the customer perspective for new product development and product enhancements

Barcelona Area, Spain

Ensure Europe, Middle East, Africa and Asia Pacific e-commerce customers experience with TravelClick is seamless, consistent and positive by supporting the company web marketing and ecommerce applications. Responsible for representing the clients' needs with internal groups to assist in making decisions that will provide the most value for them and will increase their revenue, being the primary point of contact for analyzing, researching, diagnosing, documenting and resolving issues. Run web projects (each website is built on a CMS which TravelClick created specifically for the hotel industry), estimate costs, manage timescales and resourcing. Act as the liaison and coordinate a cross-functional team such as Technology, Product, Design, Development, SEO and SEM in order to make sure customers achieve their marketing and e-commerce goals. Develop marketing strategies to increase customers' lifetime value (upsell, cross-sell etc.). Participate in new products release process ensuring the team’s and client’s needs are represented. Main Clients: Accor Hospitality, Crown Hotels, Dusit International, Event Hotels Group, Hilton Hotels & Resorts, Meritus Hotels & Resorts, Ritz Carlton.

Barcelona Area, Spain

Provide basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software; log of cases from customers onto an Apple data management tool and follow escalation procedures to resolve problems or issues; analyze information then drive it to resolution; provide feedback on a daily basis to the Team Manager on new emerging issues that have been discovered; provide and maintain strong, professional relationships with all of Apple’s customers and show empathy for the customers at all times.

Barcelona Area, Spain

Liaise with and act as the link between the client and the advertising agency; responsible for developing and implementing international online marketing and communication strategies that meet clients’ brief and budget; manage and coordinate all internal creation and production process; monitor the effectiveness of campaigns; handle budget, manage campaigns costs and invoice clients; make ‘pitches’ in conjunction with other agency staff in an attempt to win new business for the agency.Clients: Núñez i Navarro, Turismo Andaluz, Turisme de Catalunya, Sage.

Barcelona Area, Spain

Work with the Account Manager to brief media, creative and research staff, and assist with the formulation of international online and offline advertising campaigns: strategic development and planning, preparation of creative brief, creation and presentation of proposals to clients, budgetary and invoicing control.Clients: Bayer HealthCare, Henkel, PepsiCo, Salsa Jeans and Sony.

Master'S Degree, Digital Marketing Management

Bachelor'S Degree, Advertising And Communications, Dean’S Award For Academic Excellence

Bachelor'S Degree, Erasmus Exchange Student