Roberto Gomez Fuentes

Roberto Gomez Fuentes Email and Phone Number

Technology Program Expert | Project Management | PMP | Scrum Master | Team Leader | Customer Experience | Cross Functional Collaboration | Global Experience | Mentoring | @ The Lab Consulting
houston, texas, united states
Roberto Gomez Fuentes's Location
Greater Houston, United States
Roberto Gomez Fuentes's Contact Details

Roberto Gomez Fuentes personal email

n/a
About Roberto Gomez Fuentes

Since my early years in a small village in Mexico, my parents open my eyes to the World thru books and travel magazines, that helped to develop my understanding and increase my curiosity about cultures, diversity and different styles of living.Those experiences developed into a passion for travel, immersion into different cultures and adapting to environments. This passion also made me aware of how a person can connect to others and provide a positive impact on personal and/or professional life.As a professional, I had the opportunity to manage and collaborate with people from more than 25 countries. This gave me a great sense of understanding people and diversity.Living in the following locations gave me the skills of quick adaptation and learning:Monterrey, MXReynosa, MXSalo, FinlandFort Worth, TXNashville, TNLouisville, KYHouston, TXAlthough my background is on Electrical Engineering, Project Management comes natural for me due to my developed skills on communication, collaboration and driven results.

Roberto Gomez Fuentes's Current Company Details
The Lab Consulting

The Lab Consulting

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Technology Program Expert | Project Management | PMP | Scrum Master | Team Leader | Customer Experience | Cross Functional Collaboration | Global Experience | Mentoring |
houston, texas, united states
Website:
thelabconsulting.com
Employees:
80
Roberto Gomez Fuentes Work Experience Details
  • The Lab Consulting
    Program Manager
    The Lab Consulting Jun 2024 - Present
    Houston, Texas, United States
    Program Management activities related to Client collaboration, improvements and automation.
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  • Hp
    Program Manager-Customer Experience
    Hp Jun 2018 - Sep 2023
    Spring, Texas, United States
    Project and Program Management role with focus on Customer Experience: Net Promoter Scores, Customer Satisfaction, Ease of effort.• Lead Project Management Office, 12 projects, 10 project manager. Administration of Projects process, reporting, closure, benefits realization.Mentoring some of the Project Managers came naturally to me, I enjoyed helping team members and colleagues on their projects and skills, for me this was the highlight of the Program Manager role. Providing a structure of documentation and Project Management guidance was a great deliverable of this role.
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  • Hp
    Quality Engineer-Consumer Products
    Hp Apr 2016 - May 2018
    Louisville, Kentucky Area
    Responsible for the Repair Quality process at Partners in North America for HP Laptops.Identified and Implemented process improvements at repair centers based on Customer data to improve Net Promoter Score for services. Results: Increase on NPS from 18 to 60 points in seven months.This project gave me a great opportunity to challenge myself in understanding the Customer Sentiment towards the repair services that we provided. I pushed myself into understanding the customer sentiments, via survey responses, about our support, and how to correlate to improvements in our repair processes. I feel proud to be part of the team that worked on a mathematical correlation on the repair process to accurately predict the Net Promoter Score from the customer.
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  • Microsoft
    Sr. Quality Manager, Mobile Phones Manufacturing Testing
    Microsoft Apr 2014 - Nov 2015
    Salo, Finland
    Responsible for improving manufacturing testing based on warranty complaints.Biggest challenge on this project was to find a common ground that all the Stakeholders will agree. Different nationalities and ways to perceive Quality and Cost were the major obstacles at the project initiation. At the end, we all agree that the scope was the Customer perceived Quality of the end product. Change management and ways of working towards Customer perceived quality were key factors for the success of the project.• Achieved $2 M USD savings on Warranty costs for one product.
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  • Nokia
    Global Test Manager
    Nokia Nov 2009 - Apr 2014
    Salo, Finland
    Coordination of Technology capabilities and Testing requirements to enable Manufacturing of Mobile devices in Nokia Supply Chain.Leader of a team of 8 people located in four countries: China, Denmark, Finland and Germany.Deployment and Maintenance support Projects for Nokia Operations in nine factories.Achievements:• Reduction of investments of 10M Euros• Investments focus on increasing manufacturing testing capacity by 25% with a payback of 6 months• Reduction of manufacturing testing floor space by 15%• Mentor Factory test managers on Cost-Benefits analysis methodologies.
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  • Nokia
    Manufacturing Test Manager
    Nokia Aug 2002 - Nov 2009
    Fort Worth, Texas, United States
    Coordination of Manufacturing Test Systems activities in six Nokia Factories:Chennai, IndiaCluj, RomaniaDongguan, ChinaKomarom, HungaryManaus, BrazilReynosa, Mexico• Developed a Fact Based decision making thru Cost-Benefit analysis methodology for the Test Systems Community.o Test Systems Investments savings: 3 Million Euros in 2009• Manufacture related improvement areas:o Test Systems Utilization Improved by 10%o Manufacturing Failure rate reduced by 15%
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  • Nokia
    Test Systems Manager
    Nokia Mar 1998 - Jul 2002
    Reynosa, Tamaulipas, Mexico
    Provided test systems oversight for the manufacturing process with a team of 6.Technology and Products transfers and Implementation to the Facility.Quality Improvements in regards of Field Failure Rates and Manufacturing Failure Rates.Process Improvements Projects in regards of Volumes Capacity Increase and Flexibility.ISO-9002 Compliance in regards of Instruments control and calibration.Preventive and Corrective Maintenance Programs implementation across the Factory.Competence Development plans and implementation for Test Engineers and Test Technicians.• Increased testing efficiency by 25%
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  • Johnson Controls
    Test Systems Designer
    Johnson Controls Jul 1989 - Mar 1998
    Reynosa, Tamaulipas, Mexico
    Nine years working as a Test Engineer, the last four of them as a Hardware Design Engineer in the Test Development of the Group. The main duties of the Development activities include the design and the implementation of local systems to perform production test of manufactured boards. The main characteristic of these systems: PC based system with plug-in acquisition and control cards and a high level software, mainly Visual Basic.The range of activities were from Test Process Control on Manufacturing Lines, which include activities such as:Quality Control: Failure Analysis, ISO-9002 ComplianceTechnology: Test Equipment Design to accommodate new Product Introduction and/or Technologies.Project Management: Line Implementations, Test DevelopmentLeadership: In charge of the Development Laboratory with four persons reporting to me.
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Roberto Gomez Fuentes Skills

Project Management Program Management Leadership Process Improvement Telecommunications Product Development Manufacturing Management Team Management Cross Functional Team Leadership Product Management Testing Six Sigma Organizational Development Software Project Management Team Leadership Analysis Change Management Vendor Management Supply Chain Management Pmp Leadership Development Lean Manufacturing Project Planning Continuous Improvement Supply Chain Mobile Communications Wireless Agile Project Management Quality Improvement Reducing Operating Costs Benefits Realisation Benefits Analysis Team Building Operational Excellence Mobile Technology Strategy People Management Quality Assurance Supply Management Engineering

Roberto Gomez Fuentes Education Details

Frequently Asked Questions about Roberto Gomez Fuentes

What company does Roberto Gomez Fuentes work for?

Roberto Gomez Fuentes works for The Lab Consulting

What is Roberto Gomez Fuentes's role at the current company?

Roberto Gomez Fuentes's current role is Technology Program Expert | Project Management | PMP | Scrum Master | Team Leader | Customer Experience | Cross Functional Collaboration | Global Experience | Mentoring |.

What is Roberto Gomez Fuentes's email address?

Roberto Gomez Fuentes's email address is roberto.fuentes@hp.com

What schools did Roberto Gomez Fuentes attend?

Roberto Gomez Fuentes attended Texas A&m University-Kingsville, Universidad Autónoma De Nuevo León, Uanl.

What are some of Roberto Gomez Fuentes's interests?

Roberto Gomez Fuentes has interest in Leadership, Globalizationcomputers, Jogging, Coaching, Books About, Time Management, Globalization Computers, Travel, Health.

What skills is Roberto Gomez Fuentes known for?

Roberto Gomez Fuentes has skills like Project Management, Program Management, Leadership, Process Improvement, Telecommunications, Product Development, Manufacturing, Management, Team Management, Cross Functional Team Leadership, Product Management, Testing.

Who are Roberto Gomez Fuentes's colleagues?

Roberto Gomez Fuentes's colleagues are The Darkness, Edwin Wright, Mohammad Nazeem, Kalaiyarasi S, Eduardo Gonzalez Hernandez, Ronnie Koaho, Amy Rugh.

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