🚀 Proficient in area management, overseeing Project Managers, Service Managers, and Technical Account Managers.📊 Skilled in budget management and reporting on Customer Service Evolution, SLAs, and KPIs.💼 Responsible for cultivating customer relationships, executing sales tasks from service renewals to new business development for both current and prospective clients.🛠️ Actively involved as a member of the Product Development Committee.🔁 Experienced Change Manager & Business Relationship Manager for ISO certifications (20K, 27K, and 22.301).💻 Proficient in IT Ops Management and adept at Third-Party Management.

🔑 Spearheaded Service Delivery encompassing IT Operations and PMO for major accounts, aligning technical solutions with customer business requirements.👥 Led cross-functional teams of up to 30-40 individuals, including technical areas and PMO offices, ensuring seamless alignment with project objectives.🛠️ Proficient in IT operations management, overseeing the smooth functioning of critical systems and processes.📦 Managed delivery areas to ensure projects were completed on time and within budget, meeting client expectations.💻 Oversaw technical areas such as Wintel, security, and networking, ensuring optimal performance and security standards were maintained.🤝 Effectively managed relationships with third-party vendors, ensuring seamless collaboration and adherence to project timelines and deliverables.

🚚 Transportation & Media Service Delivery Manager overseeing a team of 5 Service Managers, dedicated to ensuring IT operations meet service levels while driving profitability for the company.🔧 Proficient in Service Management, adept at aligning IT operations with business objectives and ensuring adherence to service level agreements.💼 Experienced in leading teams to deliver efficient and effective IT services, optimizing processes to enhance operational performance and customer satisfaction.💻 Skilled in managing transportation and media IT services, leveraging industry expertise to deliver tailored solutions that meet client needs.📈 Committed to driving profitability through strategic IT service delivery, identifying opportunities for cost savings and revenue generation while maintaining service quality.

🔧 Service Manager overseeing operational services and budget management for medium and small accounts, ensuring efficient service delivery while maximizing financial resources.📊 Proficient in SLA management, meticulously monitoring service level agreements to uphold quality standards and client satisfaction.💼 Experienced in managing IT services for diverse accounts, adept at balancing operational excellence with budgetary constraints to deliver cost-effective solutions.👥 Skilled in collaborating with cross-functional teams to streamline processes and optimize service delivery, fostering strong client relationships.📈 Committed to driving continuous improvement initiatives to enhance service quality, increase efficiency, and exceed client expectations.

Project Manager adept at overseeing implementation projects, ensuring seamless execution from initiation to completion while meeting project objectives and deadlines.💼 Skilled IT System Administrator proficient in managing a wide range of systems, including operating systems, databases, networks, Citrix, web environments, CAD areas, backup, storage, antivirus, and distributed computing.🔧 Experienced in maintaining the stability, security, and efficiency of IT systems, leveraging expertise in various technologies to troubleshoot issues and optimize performance.💻 Committed to staying abreast of emerging technologies and best practices to enhance system functionality and support organizational goals.📊 Proven track record of effectively managing projects and administering IT systems to meet business needs and drive operational excellence.

👥 Support Agent Coordinator with a proven track record of effectively managing support teams to deliver exceptional customer service and resolve technical issues efficiently.🎓 Experienced Helpdesk Trainer skilled in developing and delivering comprehensive training programs to equip support agents with the skills and knowledge needed to excel in their roles.💻 Technical Support Specialist proficient in diagnosing and troubleshooting a wide range of technical issues, providing timely and effective solutions to ensure seamless operation of IT systems and equipment.🚀 Committed to delivering high-quality support services and continuously improving processes to enhance customer satisfaction and drive business success.