• Provide excellent customer service by utilizing professionalism and courtesy.• Announce all guests, hold doors open for all tenants, guests, contractors, and coworkers. Assist guests with car service.• Utilize all communication via phone/radio systems to relay messages, send messengers/deliveries & verify/review alarm systems per security measures.• Follow up/ utilize all emergency and corporate training practices. Secure certain areas by utilizing security protocol.• Complete all procedure reports on all incident related issues.Key Accomplishments: Providing professionalism in all aspects of my duties and tasks.

• Provide excellent customer service, while building professional relationships with clients.• Account management, reviewed customer issues, able to pay attention to detail and multi-task effectively.• Actively communicate and identify the wants and needs of clients and coworkers.• Handle inbound and outbound calls with the goal of customer satisfaction utilizing call center experience.Key Accomplishments: Utilized tracking systems to improve tracking statistics and online ratings to increase member retention.

• Knowledge of customer service and research practices.• Account management, provided compliant support, included regulatory response, data collection, and reporting of all data.• Ensured data design consistency, development, implementation, distribution of deliverables of actionable metrics and completion of dashboard queries, responding to all ad hocs and routine assignments.• Provided consulting services in the interpretation to optimize data and manipulation of data into usable outputs.Key Accomplishments: Managed and organized all file management system regarding client and credit transactions to account.

• Managing and aligning efforts to meet customer and business needs.• Lead multiple projects, managed and defined project scope; determined daily priorities, and escalate to management.• Tracked project performance, specifically to analyze the successful completion of short- and long-term goals.•Performed Accts Receivables and Accts Payables.• Evaluated cost, project budget, prepared cost statements and analysis and made appropriate recommendations.• Met all budgetary objectives and adjusted all project constraints based on financial analysis.• Assess business process and system inefficiencies by the implementation of vendor relationships. Followed up on account management needs. Experienced with negotiation tactics with vendors.• Create and maintain project schedules by developing project plans and specifications and resources.• Met with project team to review project deliverable to develop and execute deadlines.Key Accomplishments: Implemented new system to capture non-payment statements, disbursements, and receivables

• Collaborated with all NYCHHC teams to ensure change factors and deliverables are met.• Provided supervision of day-to-day operations, personnel, and the implementation of all work standards.• Performed managerial duties including supervision, assign duties, monitor workloads, and establish deadlines.• Provided new employees with HR practices such as on-boarding, new hire orientation, training, and mentoring staff.•Performed Accts Receivables & Accts Payables.• Processed billing /claim management and collections for Commercial, Medicaid, Managed Care, No-Fault, and Workers' compensation. Experienced billing general liability claims and negotiation tactics.• Liaison between employees, NYS and corporation providing Leave and Workers' Compensation support and updates. Followed up on all account management needs.- Worked with Organ Transplant Team to utilize resources to obtain organs for recipents on organ donor waitlist. Assisted with the monetization of organ transplants to family members. Partnered with the City and State of New York• Advised managers, city employees on their rights, leave laws, workers' compensation, short-term and long-term disability benefits, and compensation. Maintained confidentiality of employee’ medical documentation and files.• Maintained knowledge of all applicable leave and accommodation laws including FMLA, ADA, state, and local laws.• Participated in Performance Improvement programs, Implemented Network Quality Management Plans by creating reports and data analysis of changing trends.Key Accomplishments: Increased revenue over $10M by applying the Lean methodology

Client: New York University• Provided administrative support for client organizations including management of office administration, providing customer service for all incoming personnel, visitors, maintaining all records, and processing of all incoming workflow.• Prepared budget preparations, operating and statistical reports, and general administrative support services.• Participated and created healthcare events to promote company morale, restructuring client’s filing, and clerical system.Key Accomplishments: Maintained and transferred all student applications and transcripts by computerizing all files.

• Performed administrative duties, provided customer service, processed graduate student applications, managed all incoming workflow. Assist students with the completion of the graduate application process.• Successfully managed multiple accounts while processing invoices and billing inquiries. • Utilized the system to verify student application for accuracy and investigate for any discrepancies.• Maintained and managed all documents in a timely fashion, while working with the management team to address any issues.• Participated in providing cost-effective measures to reduce fees in lost applications and costly repair in software issues. • Managed file management system, participated in the planning process to maximize resources including student information and evaluation systems and the scanning process of student enrollment system.Key Accomplishments: Maintained and transferred all student applications and transcripts by computerizing all files.