Customer Service Manager
Current
Jan 2023 - Present
AeroLeads people directory · profile
Roberto Helering Email & Phone Number
Customer Service Manager
at
Trend Micro
1 work email found
@essc-support.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service Manager
Location
Amsterdam, North Holland, Netherlands
Company size
Who is Roberto Helering? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Roberto Helering is listed as Customer Service Manager at Trend Micro, a with 6639 employees, based in Amsterdam, North Holland, Netherlands. AeroLeads shows a work email signal at essc-support.com and a matched LinkedIn profile for Roberto Helering.
Roberto Helering previously worked as Service Manager at Nixu Corporation and Service Manager at Expert Solution Support Center. Roberto Helering holds Ingenieria En Sistemas from Universidad Tecnológica Nacional.
Company email context
Email format at Trend Micro
This section adds company-level context without repeating Roberto Helering's masked contact details.
{first}.{last}@essc-support.com
86% confidence
AeroLeads found 1 current-domain work email signal for Roberto Helering. Compare company email patterns before reaching out.
Profile bio
About Roberto Helering
IT Operations, Support Services, Customer Success Manager and Project management background. Successful track record on Service Delivery for IT Industry (Identifying market gaps and transforming them into business opportunities, Operations optimization, IT planning & forecast, Training planning).Experienced in leading multi-functional teams across countries, cultures and organizational boundaries.
Listed skills include Novell, Security, Linux, Servers, and 31 others.
Current workplace
Roberto Helering's current company
Company context helps verify the profile and gives searchers a useful next step.
Trend Micro
9 roles
Roberto Helering work experience
A career timeline built from the work history available for this profile.
Service Manager
Jun 2017 - Jan 2023
Service Manager
Expert Solution Support Center
Jan 2015 - Jun 2017
Senior Technical Support Engineer
Expert Solution Support Center
Dec 2008 - Jan 2015
Technical Support Engineer
Provided 2nd and 3rd level support for a wide range of companies in different sectors.Responsible for reporting and documenting products defects and enhancements.Documented (published) new solutions for customers.
May 2007 - Nov 2008
Primary Support Engineer
Provided support and consulting services to large cap companies in the energy and banking sector. Designed, planned and implemented processed for centralized Identity and Access Manager solutions to meet customer’s needs while reducing IT costs.Performed audits to identify license compliance issues, security issues and system performance improvement.Participation in IAM upgrade projects on high availability environments.Created an internal training program for junior team members.
Aug 2006 - May 2007
Support Engineer
Troubleshooted and resolved technical issues for customers and partners.Reported product defects to development (product bugs) following the progress of those defects (also tested the possible fix candidates for a determined issue).Documented (publish) new solutions and bug reports (TID’s).Delivered internal training's.
Dec 2004 - Aug 2006
Network / Storage Administrator
Responsible for user and resources administration.Responsible for Network administration and services (DNS, DHCP, Firewall, Proxy, VPN’s, Directory Services, Identity Management).Network storage administrator (Implementing, maintaining and troubleshooting AFP, SMB, CIFS, NFS and NCP access to the corporate network storage).LAN troubleshooting and resolution.
May 2001 - Dec 2004
Junior Consultant
Participated in IT migration projects: planning, deployment, documentation and supporting the environments after the migrations in order to guarantee business continuity.Serviced the following customers as a junior consultant: Argencard, Metrogas, Pan American Energy, Telefe, Camuzzi Argentina, Transportadora de Gas del Norte S.A.
Mar 1999 - May 2001
Team & coworkers
Colleagues at Trend Micro
Other employees you can reach at trendmicro.com. View company contacts for 6639 employees →
JP
James Patrick Reyes
Colleague at Trend MicroGeneral Emilio Aguinaldo, Calabarzon, Philippines
View →
SM
Sunny Malhotra
Colleague at Trend MicroGreater Sydney Area, Australia
View →
HM
Harish M
Colleague at Trend MicroGreater Halifax Metropolitan Area, Canada
View →
C(
Cheng-Po (Steve) Chien
Colleague at Trend MicroTaiwan, Province Of China
View →
KT
Karen Tsai
Colleague at Trend MicroTaiwan, Province Of China
View →
MS
Maria Sheryl Ramos
Colleague at Trend MicroPhilippines
View →
SH
Sean Hsu
Colleague at Trend MicroNew Taipei City, Taiwan, Province Of China
View →
HZ
Hamza Zaidan
Colleague at Trend MicroRiyadh, Saudi Arabia
View →
CC
Cindy Chen
Colleague at Trend MicroTaipei, Taipei City, Taiwan, Province Of China
View →
MS
Mahmoud Safwat
Colleague at Trend MicroCairo, Egypt
View →
James Patrick Reyes
Colleague at Trend MicroGeneral Emilio Aguinaldo, Calabarzon, Philippines
View →
SM
Sunny Malhotra
Colleague at Trend MicroGreater Sydney Area, Australia
View →
HM
Harish M
Colleague at Trend MicroGreater Halifax Metropolitan Area, Canada
View →
C(
Cheng-Po (Steve) Chien
Colleague at Trend MicroTaiwan, Province Of China
View →
KT
Karen Tsai
Colleague at Trend MicroTaiwan, Province Of China
View →
MS
Maria Sheryl Ramos
Colleague at Trend MicroPhilippines
View →
SH
Sean Hsu
Colleague at Trend MicroNew Taipei City, Taiwan, Province Of China
View →
HZ
Hamza Zaidan
Colleague at Trend MicroRiyadh, Saudi Arabia
View →
CC
Cindy Chen
Colleague at Trend MicroTaipei, Taipei City, Taiwan, Province Of China
View →
MS
Mahmoud Safwat
Colleague at Trend MicroCairo, Egypt
View →
1 education record
Roberto Helering education
FAQ
Frequently asked questions about Roberto Helering
Quick answers generated from the profile data available on this page.
What company does Roberto Helering work for?
Roberto Helering works for Trend Micro.
What is Roberto Helering's role at Trend Micro?
Roberto Helering is listed as Customer Service Manager at Trend Micro.
What is Roberto Helering's email address?
AeroLeads has found 1 work email signal at @essc-support.com for Roberto Helering at Trend Micro.
Where is Roberto Helering based?
Roberto Helering is based in Amsterdam, North Holland, Netherlands while working with Trend Micro.
What companies has Roberto Helering worked for?
Roberto Helering has worked for Trend Micro, Nixu Corporation, Expert Solution Support Center, Novell, and Actionline De Argentina S.A..
Who are Roberto Helering's colleagues at Trend Micro?
Roberto Helering's colleagues at Trend Micro include James Patrick Reyes, Sunny Malhotra, Harish M, Cheng-Po (Steve) Chien, and Karen Tsai.
How can I contact Roberto Helering?
You can use AeroLeads to view verified contact signals for Roberto Helering at Trend Micro, including work email, phone, and LinkedIn data when available.
What schools did Roberto Helering attend?
Roberto Helering holds Ingenieria En Sistemas from Universidad Tecnológica Nacional.
What skills is Roberto Helering known for?
Roberto Helering is listed with skills including Novell, Security, Linux, Servers, Ldap, Identity Management, Edirectory, and Virtualization.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial