Roberto Ibacache Monasterio Email & Phone Number

Canada

Winnipeg, Manitoba, Canadá

• Managed and configured Atlassian JIRA, specializing in the design and implementation of Service Desk and ITIL-based IT functions.• Conducted Business & Technical Analysis for various projects, including Product Data 2.0, Facilities Management, and Managed Engine Desktop & MDM Services.• Executed Domo Business Intelligence tasks, handling IT data feeds and performing ETL processes to facilitate data-driven decision-making.• Collaborated closely with cross-functional Business & IT Teams to identify and address issues, ensuring smooth project delivery and alignment with organizational goals.

Ontario, Canadá

Complementary role in a Migration and Expansion project for ROBINSONS IT Helpdesk. This project involved migrating the helpdesk system from on-premises infrastructure to the cloud, which allowed for the modernization and expansion of its features and capabilities. I was responsible for overseeing the implementation of data analytics and customizable dashboard KPIs, as well as ensuring that the Service Level Agreements (SLAs) were met. Through this project, I was able to leverage my expertise in cloud computing, data analytics, and project management to successfully deliver a high-quality IT service that met the evolving needs of the organization.

Gran Santiago, Región Metropolitana De Santiago, Chile

The project "Actions and Networks of Think Tanks in China-Latin America Cooperation on Climate Change" consists of an interdisciplinary and collaborative team of researchers from Latin America, the Caribbean, and China (Chinese Academy of Social Sciences - CASS). This multidisciplinary team aims to investigate the actions and networks of think tanks in the cooperation between China and Latin America regarding climate change. The project seeks to deepen the understanding of collaboration dynamics in this area and the role of think tanks in the development of public policies and joint strategies. Through this project, they hope to generate a significant impact on the promotion of innovative and sustainable solutions to address climate change at the regional and global levels.Este equipo multidisciplinario se ha propuesto investigar las acciones y redes de think tanks en la cooperación entre China y América Latina en relación al cambio climático. El proyecto busca profundizar en la comprensión de las dinámicas de colaboración en esta área y en el rol de los think tanks en la construcción de políticas públicas y estrategias conjuntas. Con este proyecto, se espera generar un impacto significativo en la promoción de soluciones innovadoras y sostenibles para hacer frente al cambio climático a nivel regional y global.

Technical Advisor of Fondecyt Regular Project N1200421, "Democracy, Politics, and Corporate Networks in Chile: A Sociological and Methodological Approach to the Social and Institutional Field of Study Centers and Think Tanks (1990-2021)."

Gran Santiago, Región Metropolitana De Santiago, Chile

University professor of the academic course "Academic Writing in Special Education."

Gran Santiago, Región Metropolitana De Santiago, Chile

Responsible for the analysis of social networks using Ucinet and Netdraw software in the project titled "Adaptable, Hybrid, and Peripheral Think Tanks in 21st Century Chile."

Gran Santiago, Región Metropolitana De Santiago, Chile

Research: Fondecyt Research Initiation Project N 11150026 entitled "An Alliance for Democracy: The Ford Foundation and the Latin American Network of Independent Academic Centers in Times of Authoritarianism (1969-1990). An Analysis of the Cases of CEDES, CEBRAP, and CIEPLAN". Directed by Dr. Juan Morales Martín. School of Sociology, Silva Henríquez Catholic University. Roles performed: Responsible for qualitative data analysis and interpretation, writing theoretical reports and working papers.

Gran Santiago, Región Metropolitana De Santiago, Chile

Research: Welfare State Policies in Neoliberal Societies, directed by Dr. Carlos Huneeus, University of Chile. The project aimed to understand the different groups and lobbies involved in the regulation of food labeling, as well as studying the various sanctions on tobacco consumption in Chile.

Gran Santiago, Región Metropolitana De Santiago, Chile

Completion of an internship providing support and assistance to the Knowledge Management and Advocacy Unit of the Social Pastoral Vicariate Caritas, Archbishopric of Santiago.Supervisors: Mr. Juan José Richter and Ms. Romina Cabezas.Responsibilities undertaken: Responsible for creating and analyzing databases in EXCEL and SPSS, developing and evaluating projects related to the systematization of labor and organizational processes of unions and foundational programs within the institution. Interpreter of qualitative data and collaborator in projects related to organizational climate and childhood. Support for personnel management and organizational development.

Gran Santiago, Región Metropolitana De Santiago, Chile

Research: "Reconfiguring the Meaning of Leadership in Contemporary School Organizations: The Perspective of Distributed Leadership" Directed by Doctors Óscar Maureira and Sergio Garay