Concentrix, a global customer experience services and technologies company, providing support to the world's best brands.My role continues as Spain Site Director responsible of the Country Operations with involvement in EMEA projects.Management and control of the whole aspects around the two sites and the company in Spain in areas such as:• Operational results control KPI’s and contractual metrics achievement in front of our clients and, of our company. • Participation in sales pitches together with our commercial department representing the country and team skills and capabilities.• Financial results aiming to maximize our revenue while managing costs.• Lead and coordinate towards aligning the work of all the support units (HR, IT, Facilities, Q&T, Operations) to ensure targets and goals were met.• Responsible of representing the company Externally: clients, providers, authorities, unions, workers council, … Internally: in-front of our employees as part of the connection between company culture, mission, vision and values with our teams and staff

After Convergys acquired Stream Global Services, my role stayed the same under the new company.Within our multinational company and, with a business scenario with multiple global clients I was in charge of the Operations within Spain and the results for local and international stakeholders. I was also in charge of Client Relationships, coordination of the launch of new projects, organize and execute strategies to adapt to new and changing business scenarios with a clear objective. keep Convergys Spain performing at great level under the premise of: "caring people...building business, building careers".

Stream Spain Site Director since October 2009.Working within a multinational company inside a multiclient scenario managing Site Operations and Performance at local and international level, Client Relationships, launch of New Operations, adjustment to new business scenarios and aiming to have Stream Spain performing and a great level while following Steam objective of "caring people...building business, building careers"

Service Delivery Manager responsible of the Stream business with Packard Bell, Hp Trades, BenQ, Fujitsu-Siemens, Motorola, Sony, Kyocera and Inditex.Service Delivery Manager for Sony team in Stream Sofia (Bulgaria)

Worked in this position for a wide variety of Stream clients as COMPAQ Tech Support Team, COMPAQ Helpdesk, HP Trade Support Team (helpdesk for Hp Clients), Supratech, Data Becker, Kyocera, Microsoft Windows XP SP2, Packard Bell and Inditex.These activities where also complemented with other duties for Stream Spain and Stream EMEA as :Implementation Project Manager for Kodak Celestica, Motorola, BenQ and Fujitsu. Manager for short term projects as Telemaco and Legislado, Paxinas Locais, EOSA, Escuela de Negocios Caixanova, SICAS and Acclaim.Checo Officer to validate implementation of merged business when Hp absorbed COMPAQ.Auditor of Call Center support for Ferment Management to check on HOYA Lens Iberia.Support Stream Sofia set up.

Mentor for COMPAQ Technical Support team working with desktops, laptops, PDA's and special services for Spain, Portugal and Italy.

Technical Support Agent for DELL team