Roberto Lopez Email & Phone Number

La Coruña And Olivenza, Spain

Concentrix, a global customer experience services and technologies company, providing support to the world's best brands.My role continues as Spain Site Director responsible of the Country Operations with involvement in EMEA projects.Management and control of the whole aspects around the two sites and the company in Spain in areas such as:• Operational results control KPI’s and contractual metrics achievement in front of our clients and, of our company. • Participation in sales pitches together with our commercial department representing the country and team skills and capabilities.• Financial results aiming to maximize our revenue while managing costs.• Lead and coordinate towards aligning the work of all the support units (HR, IT, Facilities, Q&T, Operations) to ensure targets and goals were met.• Responsible of representing the company Externally: clients, providers, authorities, unions, workers council, … Internally: in-front of our employees as part of the connection between company culture, mission, vision and values with our teams and staff

La Coruña, Spain

After Convergys acquired Stream Global Services, my role stayed the same under the new company.Within our multinational company and, with a business scenario with multiple global clients I was in charge of the Operations within Spain and the results for local and international stakeholders. I was also in charge of Client Relationships, coordination of the launch of new projects, organize and execute strategies to adapt to new and changing business scenarios with a clear objective. keep Convergys Spain performing at great level under the premise of: "caring people...building business, building careers".

Stream Spain Site Director since October 2009.Working within a multinational company inside a multiclient scenario managing Site Operations and Performance at local and international level, Client Relationships, launch of New Operations, adjustment to new business scenarios and aiming to have Stream Spain performing and a great level while following Steam objective of "caring people...building business, building careers"

Service Delivery Manager responsible of the Stream business with Packard Bell, Hp Trades, BenQ, Fujitsu-Siemens, Motorola, Sony, Kyocera and Inditex.Service Delivery Manager for Sony team in Stream Sofia (Bulgaria)

Worked in this position for a wide variety of Stream clients as COMPAQ Tech Support Team, COMPAQ Helpdesk, HP Trade Support Team (helpdesk for Hp Clients), Supratech, Data Becker, Kyocera, Microsoft Windows XP SP2, Packard Bell and Inditex.These activities where also complemented with other duties for Stream Spain and Stream EMEA as :Implementation Project Manager for Kodak Celestica, Motorola, BenQ and Fujitsu. Manager for short term projects as Telemaco and Legislado, Paxinas Locais, EOSA, Escuela de Negocios Caixanova, SICAS and Acclaim.Checo Officer to validate implementation of merged business when Hp absorbed COMPAQ.Auditor of Call Center support for Ferment Management to check on HOYA Lens Iberia.Support Stream Sofia set up.

Mentor for COMPAQ Technical Support team working with desktops, laptops, PDA's and special services for Spain, Portugal and Italy.

Technical Support Agent for DELL team

Berkeley Haas - Artificial Intelligence: Business Strategies And Applications

Advanced program in AI and Business Strategy, covering topics such as machine learning basics, neural networks, and key AI applications.

Bpmn 2.0: Aprende A Modelar Procesos Como Un Experto

BPMN helps to transform business processes into easy-to-understand visual maps that everyone in an organization can quickly grasp..

Aigpe: Seven Basic Tools Of Quality Experts

Fishbone (Ishikawa) Diagram, Check Sheets, Control Charts, Histogram Analysis, Pareto Analysis, Scatter Diagrams and Stratification

Kaos Pilot Certification: Design 4 Change

Activities and Societies: Innovative Management and Leadership MethodologyInnovative Management and Leadership Methodology

Kaos Pilot Certification: Designing Strategies For Transformational Learning

Activities and Societies: Innovative Training MethodologyInnovative Training Methodology

Gestión De Proyectos Con Scrum Manager, Scrummanager "Nivel Experto"

Implementación y uso en proyectos y organizaciones de principios y prácticas "ágiles" Implementation and use in projects and organizations.

Certified Facilitator Lego® Serious Play®, Innovation And Business Performance Tolls And Methodology

Escuela Europea de Negocios - La Coruna, Spain Certified as LEGO® Serious Play® Facilitator. Details.

Master Of Business Administration (M.B.A.), Mba Executive Een La Coruna -Spain

Activities and Societies: Full Year MBA Executive program

Stream Rising Star 2013, Business Development Program With Stream

I have the honor to be selected to participate in th Stream Rising Star program 2013 as part of the second promotion of this management.

Baba, Business Administration

Activities and Societies: Final year to complete previous studies in la Coruña University (Spain) within an Erasmus program. Bachelor.

Business Administration

Activities and Societies: After two years in the Computing Science University I changed my studies to Business Admininstration until.

Primary And Secondary School

Activities and Societies: Primary (6 years) and Secondary (6 years) studies accomplished in San Vicente de Paul private school in David.