The number one priority for this role is to support the associates who will directly report to you. In this role you will be responsible for the coaching, development, performance and engagement of your associates. The role expects your people to be your exclusive focus and you will be tasked with supporting you people and removing any barriers that prevent them from demonstrating the Amazon CS Contact Tenets on every contact.Supporting our people is the most critical role, to achieve… Show more The number one priority for this role is to support the associates who will directly report to you. In this role you will be responsible for the coaching, development, performance and engagement of your associates. The role expects your people to be your exclusive focus and you will be tasked with supporting you people and removing any barriers that prevent them from demonstrating the Amazon CS Contact Tenets on every contact.Supporting our people is the most critical role, to achieve this they are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them and invests time in developing their people to become legends! They build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class service.Responsible for using quantitative and qualitative data to identify opportunities to coach your people and celebrate their success. As a single threaded leader for your people you will take care of all elements of your associates satisfaction and engagement at work, including communication and management of their scheduling, ownership of their payroll and taking action on issues arising in your team Gemba. As a leader of customer facing associates, you will be expected to role model world class service by regularly handling customer contacts. As a leader you will be an expert in articulating the Amazon mission and deeply understand the expectations of the Amazon CS Contact Tenets; you will ensure your people understand the important role they play in living the Contact Tenets and how their role supports the Amazon flywheel. Show less

Administro mi propio grupo de meseros, dedicada al servicio y atención al cliente con una experiencia de más de tres años, trabajamos eventualmente.

We are focus on continue with the development based on feedback that we provide to our agents, looking to make them better every day and have a great customer service, some of our tasks includes to provide feedback side by side, by computer or proactive in real time. We look to develop the agent with a playbook and structure based on the company needs. We do have to identify the learning method for every person that we have and make the best approach to teach them the best way possible. We have… Show more We are focus on continue with the development based on feedback that we provide to our agents, looking to make them better every day and have a great customer service, some of our tasks includes to provide feedback side by side, by computer or proactive in real time. We look to develop the agent with a playbook and structure based on the company needs. We do have to identify the learning method for every person that we have and make the best approach to teach them the best way possible. We have some other systems and courses inside the company which helps us to have development as well as a person and in or out side the company. Show less