Robert Olver Email & Phone Number

Bothell, Wa, Us

LEAD SERVICE ENGINEER - SonoSite Ultrasound - Bothell, Washington - 2004 to 2012• Responsible for planning and implementation of all New Product Introduction activities for the Service department• Service / R & D liaison for all Engineering related Service issues• Field Reliability Metric development, analysis, and dissemination• Field failure investigations and corrective action planning/implementation• Service Process development/improvement• Customer interface for high profile service issues• Tier 3 technical support and service tools/documentation development

Amsterdam, Noord-Holland, Nl

• Planned and executed medical ultrasound system hardware and software field upgrade programs.• Deployed 6-12 small to mid size projects per year affecting 6000-12000 ultrasound systems• Innovated drastic improvements in project costs, resource requirements, and delivery cycle times • Process improvements yielded $1.5 million (30%) in project savings in the last calendar year

Amsterdam, Noord-Holland, Nl

Managed six Service Engineers to deploy all new product releases and design changes into the Customer Service organization. • Developed innovative processes to ensure new product designs met the needs of Customer Service. These included development of “Design for Serviceability” guidelines, Service Requirements Definitions, and comprehensive Customer Service Product Introduction Plans• Implemented numerous process/quality improvement programs resulting in significant quality, cost reduction , and throughput improvements• Considered broad corporate expert; invited to contribute on many teams outside of my direct area of responsibility

Amsterdam, Noord-Holland, Nl

Service Engineer representing the Customer Service division for all technical aspects of the high-end ultrasound product lines.• Customer Service representation to design teams, change management team, product core teams, and hardware/ software design reviews• Analyzed engineering design changes/releases for impact on service organization including spares, training, repair processes, service tools, etc. Coordinated execution of necessary department changes.• Developed and maintained various technical documentation for field and in-house technical personnel including upgrade instructions, repair procedures, knowledge base documents, and field configuration control documents.• Interface between field personnel and Engineering for all field problem research

Amsterdam, Noord-Holland, Nl

Provided formal service repair instruction on all Philips ultrasound systems and peripherals to Philips field service personnel and Biomedical Technicians.• Curriculum and training material development• Classroom/laboratory/student administration• Conducted several “world-tour” training programs providing all introductory service repair training for new product launches• Developed training video tapes including scripting, filming, performing, and video editing

Washington, Dc, Us

• TS/SCI Security Clearance (Expired)• Designated Naval Master Training Specialist• Submarine Electronics Division Manager - Crew training/development, resource scheduling, and operation/maintenance/repair of all submarine forward electronics systems• Submarine Electronics Instructor - Classroom and lab instruction, curriculum and training material development, and student administration• Submarine Electronics Technician - Operation, maintenance, and repair of submarine ESM, periscope, radar, IFF, RDF, and electronic navigation equipment.

General Studies

Advanced Electronic Systems Theory, Maintenance, Repair