Robert Olver personal email
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20+ years of success in the medical ultrasound and military electronic fields. Consistently delivered innovative, on time, on budget, customer focused results. Proven expertise in:SERVICE ENGINEERING• Customer Service coordinator for all product development and change programs• Championed Customer Service requirements to the R & D and Manufacturing communities• Developed innovative service tools and documentation to improve the efficiency and effectivity of the Customer Service divisionPROJECT MANAGEMENT• Project schedule development, cost modeling and analysis, risk assessment/abatement, etc.• Project Scheduler and Microsoft Project applications• Comfortable interfacing at all levels of the corporationELECTRONICS INSTRUCTOR/TECHNICIAN• Military and medical electronics classroom and lab instruction• Curriculum/training material/video tape development• Submarine electronics and medical ultrasound system maintenance and repair
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Service Engineering LeadSonosite Dec 2004 - May 2012Bothell, Wa, UsLEAD SERVICE ENGINEER - SonoSite Ultrasound - Bothell, Washington - 2004 to 2012• Responsible for planning and implementation of all New Product Introduction activities for the Service department• Service / R & D liaison for all Engineering related Service issues• Field Reliability Metric development, analysis, and dissemination• Field failure investigations and corrective action planning/implementation• Service Process development/improvement• Customer interface for high profile service issues• Tier 3 technical support and service tools/documentation development -
Program ManagerPhilips Healthcare 1996 - 2003Amsterdam, Noord-Holland, Nl• Planned and executed medical ultrasound system hardware and software field upgrade programs.• Deployed 6-12 small to mid size projects per year affecting 6000-12000 ultrasound systems• Innovated drastic improvements in project costs, resource requirements, and delivery cycle times • Process improvements yielded $1.5 million (30%) in project savings in the last calendar year -
Service Engineering ManagerPhilips Healthcare 1993 - 2003Amsterdam, Noord-Holland, NlManaged six Service Engineers to deploy all new product releases and design changes into the Customer Service organization. • Developed innovative processes to ensure new product designs met the needs of Customer Service. These included development of “Design for Serviceability” guidelines, Service Requirements Definitions, and comprehensive Customer Service Product Introduction Plans• Implemented numerous process/quality improvement programs resulting in significant quality, cost reduction , and throughput improvements• Considered broad corporate expert; invited to contribute on many teams outside of my direct area of responsibility
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Service EngineerPhilips Healthcare 1988 - 1993Amsterdam, Noord-Holland, NlService Engineer representing the Customer Service division for all technical aspects of the high-end ultrasound product lines.• Customer Service representation to design teams, change management team, product core teams, and hardware/ software design reviews• Analyzed engineering design changes/releases for impact on service organization including spares, training, repair processes, service tools, etc. Coordinated execution of necessary department changes.• Developed and maintained various technical documentation for field and in-house technical personnel including upgrade instructions, repair procedures, knowledge base documents, and field configuration control documents.• Interface between field personnel and Engineering for all field problem research
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Service Technical InstructorPhilips Healthcare 1985 - 1988Amsterdam, Noord-Holland, NlProvided formal service repair instruction on all Philips ultrasound systems and peripherals to Philips field service personnel and Biomedical Technicians.• Curriculum and training material development• Classroom/laboratory/student administration• Conducted several “world-tour” training programs providing all introductory service repair training for new product launches• Developed training video tapes including scripting, filming, performing, and video editing
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Electronics Technician/LeadUs Navy 1975 - 1985Washington, Dc, Us• TS/SCI Security Clearance (Expired)• Designated Naval Master Training Specialist• Submarine Electronics Division Manager - Crew training/development, resource scheduling, and operation/maintenance/repair of all submarine forward electronics systems• Submarine Electronics Instructor - Classroom and lab instruction, curriculum and training material development, and student administration• Submarine Electronics Technician - Operation, maintenance, and repair of submarine ESM, periscope, radar, IFF, RDF, and electronic navigation equipment.
Robert Olver Skills
Robert Olver Education Details
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Navy Campus For Achievment/University Of HawaiiGeneral Studies -
Naval Advanced Electronic Systems SchoolsRepair
Frequently Asked Questions about Robert Olver
What is Robert Olver's role at the current company?
Robert Olver's current role is Seeking new opportunities.
What is Robert Olver's email address?
Robert Olver's email address is ss****@****ail.com
What schools did Robert Olver attend?
Robert Olver attended Navy Campus For Achievment/university Of Hawaii, Naval Advanced Electronic Systems Schools.
What are some of Robert Olver's interests?
Robert Olver has interest in Photography, Soccer, Leisure Travel, Hiking.
What skills is Robert Olver known for?
Robert Olver has skills like Medical Imaging, Medical Devices, Ultrasound, Dicom, Biomedical Engineering, Product Development, Electronics, Software Documentation, Process Improvement, Project Management, Program Management, Engineering.
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