Do you feel like your technology tools aren't fulfilling your needs, and you're wasting your money?I can help you and your business understand your unique perspective on technology. Demystifying and simplifying your technology is the initial step toward mastering it. I offer on-site/remote guidance, support, and a safe environment to address your most challenging tech problems. Who can benefit:• Individuals• Entrepreneur (in any field)• Movers and Shakers in their industry• Non-Techy PeopleI am an avid and determined tech specialist who prioritizes human performance over technology—listening to concerns, calming frustration, and seeing things through to a clear resolution keep me in sync with what matters most to my customer. I have an innate quality to find the right direction amidst the tech chaos.WHAT CLIENTS SAY“Roberto came within hours of my request and solved a problem I had tried to fix with my Wi-Fi and Sonos for four (4) months in record time. He was professional, respectful, and overall a wonderful experience. Highly recommended!” — Oren H. (Home Theater System Repair or Service) | Thumbtack“Roberto is a consummate professional. He communicates with you on the appointment and during the event. He changed out a laptop screen for me, and though we had a few complications, he stuck through it (staying the additional hours) and fixed it. I am very happy with Roberto’s work and would/will recommend him to my friends. Job well done!” — Robert B. (Computer Repair) | Thumbtack“Amazing Experience and Amazing Value. In less than half-hour my 7-year-old printer scanner was fixed. I was so impressed with the vast knowledge and felt very secure with all the help I received.” — Hindy S. (Printer and Copier Repair) | Source: ThumbtackTo learn more about me and what my customers say, visit my http://getroberto.comReady to get in touch?I'd love to hear from you and learn more about what is not working for you in your technology.I am available via text or phone at 305.389.5187Every Friday I show up on zoom. To register, see the feature section
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It Support SpecialistMatrix RenewablesUnited States -
Principal OwnerMy Tech 360, Llc Aug 2011 - PresentMiami-Fort Lauderdale AreaMy TECH 360 was born to help others succeed with technology challenges and the love of everything tech.Our focus is YOU. We assist our customers by providing hand-holding, training, and creating a strategy (workflow) for them to focus on what they do best — their business.We like simple yet effective practical solutions for our customers to adopt and iterate. -
Field Service TechnicianHellotech Inc. Aug 2019 - PresentFlorida, United StatesSince 2019, I've been working as a technician and independent contractor for Hellotech, providing on-site user support for various technology devices and systems.I have managed and executed special projects for multifamily units in:- Naples, FL, (304 units)- Boca Raton, FL (354 units)- Mexico Beach, FL- Pensacola, FLMy performance highlights as of 5/05/2023:- High customer satisfaction (96% rating of five) and 4.9 out of 5 stars.- 743 completed jobs.- Quality (100%) Incident Reported: 0% | Incomplete Jobs due to Unpreparedness: 0%.These are the types of jobs I perform per my current skill set:* Smart Home Support and Installation (Thermostats, Video Doorbells, Hubs, and Speakers Garage Doors)* TV Mounting (Dismounting, Mounting, and In-wall cord concealment)* Home Security (Cameras, Locks, Alarm Systems)* Mobile Devices iOS and Android OS (Phone and Tablet Support)* WiFi & Network (Routers, In-Wall Cable Running – Coax and Ethernet)* Computer & Printers (Mac, Windows, Printer Repair/Troubleshooting)* Audio & Video (HomeTheater, Universal Remote, Advanced Audio Systems, Gaming Console Setup)What HelloTech customers say about my services:Eugene T. — Miami, FL (job completed on 03/30/2023)"Roberto, was great very knowledgeable and very well mannered. He asked for me to explain what the problems were that I was experiencing with my printer and desktop computer. He then addressed each problem and corrected them and then to ensured that they were corrected he asked me to use the computer and use the printer and computer and i did so without any problems"Olivia M. — Miami, FL, (Job completed on 01/09/2023)"It was amazing. Roberto was kind, knowledgeable, and incredibly efficient. Would recommend to anyone!"Louise N. — Naples, FL (12/12/2022):"My experience was excellent. Roberto went over and above service requirements. He was knowledgeable and patient. We were very happy and appreciative" -
It Support SpecialistClc Trading, Inc Jan 2007 - PresentDoral, Florida, United States
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It SpecialistHavanaair Apr 2018 - Feb 2022Miami, Florida, United StatesMaintaining and securing the operation of IT infrastructure in a mission-critical environment in the following locations:- Tampa Airport (remote)- Miami Airport (hybrid)- Main office (hybrid)- Hialeah office (hybrid)Areas of attention: Servers, Endpoints (desktops, printers, mobile devices), Backup, and Security.As needed, the maintenance operation frequencies were real-time, daily, weekly, monthly, or quarterly. -
Information Technology Help DeskKeller Williams Miami Shores Jun 2018 - Jul 2020Miami Shores, Florida, United StatesProvide end-user support to their team of real estate agents, assisting with solving common issues with their computers and printers. Bring advice and solutions to the leadership team
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It SpecialistCloud9World Jun 2010 - Mar 2020Miami, Florida, United States -
It SpecialistMiami Metal Deck - Metal Decking Manufacturing And Distributing Dec 2016 - Aug 2019Hialeah, Florida, United StatesMaintain and assist with the operation of the IT infrastructure. Adapt a "new office" space to be utilized as a business-connected site. -
It Support TechnicianJordim Int'L Inc. Aug 2013 - Aug 2018Miami, Florida, United States -
Information Technology Help Desk TechnicianEmbassy Of Guatemala In Miami, Fl Usa Mar 2002 - Feb 2018Miami, Florida, United StatesI was involved with serving user technology needs and maintaining their IT infrastructure.
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OwnerAxp Solutions Jan 2003 - Aug 2011
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Information Technology Help DeskProchile Usa Jul 1998 - Jul 2002Miami, Florida, United States -
Information Technology Help DeskItp Editorial Feb 1996 - Feb 1997Coral Gables, Florida, United States
Roberto A. Education Details
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Computer Science
Frequently Asked Questions about Roberto A.
What company does Roberto A. work for?
Roberto A. works for Matrix Renewables
What is Roberto A.'s role at the current company?
Roberto A.'s current role is IT Support Specialist.
What schools did Roberto A. attend?
Roberto A. attended Miami Dade College.
Not the Roberto A. you were looking for?
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Roberto A. Hernandez
Miami-Fort Lauderdale Area2ieee.org, motorolasolutions.com -
Roberto Almeida A.
Washington, Dc -
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Luiz Roberto A. Vasconcelos
United States1fedex.com -
Roberto A. Arellano - MBA
El Paso, Tx3ecintl.com, ecintl.com, wsilver.com
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