Roberto M. Email & Phone Number

Milan, It

London, Gb

London, Gb

Provide central service coordination including infrastructure Triage Services, Change Management and Service Readiness for Local Markets and Group Functions, to ensure service excellence.

London, Gb

London, Gb

Central efficient and quality driven function aimed to proactively protect Vodafone business services and new projects from any risk, by assuring reliable and rigorous e2e service oriented change, quality and improvement management for all Vodafone Group Technology Delivery & Operations functions, with a cross-border close-knit collaboration with local markets and C-level, to deliver unmatched Customer experience.

London, Gb

As part of the Vodafone Group Technology, leading and transforming Change Management into a central efficient service and quality driven function with transparent information management.Close gaps in definitions and processes to make operations more robust and reliable for projects and service management.

London, Gb

End-to-end responsibility on IT Services Operations security processes, service improvements, compliancy and lead of complex IT and Security programmes- Accountable for complex programmes delivery and strategy, delivering results within difficult and changing environment, enhances service quality, compliance and standardisation- Strategy, transformation plan, process re-design, long range plans (Group & markets)- Captures business and security demands, guides solutions, improvements and best use of standards, senior relationships and senior escalations- Prepares the organisation for emerging security operational risks- Drives operations excellence with security, markets, business units and suppliers- Ensures that any expenditure on infrastructure is cost-effective/risk-conscious and results in real ‘value-for-money’- Develops strategic senior stakeholders trust relationship, internal and markets CxO- Improves organisation and internal working environment through “Creativity & Innovation” initiative

London, Gb

Enhance the Vodafone infrastructure resilience against internal/external cyber-attacks by defining and delivering streamlined/standardised approach- Enhances service quality/resilience/availability and Brand protection- Standardises and implements policy, process, procedures and communications- Manages demand, governance, approvals, prioritization and risks assessment- Drives cross functional collaboration, direct/virtual and geographical dispersed team- Enhances the Group contracts- Develops strategic senior stakeholders trust relationship, internal and markets CxO

London, Gb

TSO General IT Controls SOX remediation programme, to improve security and strengthen the SOX controls- Enhances the organisation and processes, gaining a standardised approach- Drives cross functional collaboration and direct/virtual and geographical dispersed team- Defines, implements end-to-end quality assurance service, continuous improvements- Improves security compliance, strengthens SOX controls and business requirements- Manages stakeholders and leadership in trust relationship, CxO/ CTSOs, external Auditor

London, Gb

Selection of Best-of-Breed Data Centre for ensuring customer growth and appropriate business services protection and continuity- Guides technology choices, researches and selects of the new strategic European data centre with top TIER level, including supplier scouting, RFQ/RFP, negotiation, contract definition, business case/project plan definition, detailed investment review board, demand management and implementation- TCO and benchmarking model on top quartile, technology, innovation, service, costs Vs Vodafone estate, prepares the organisation for emerging operational risks- Understands 3rd party supplier revenue model & margins to define areas for trade- Strategic partnering with 3rd parties suppliers- Manages external audit across main Vodafone Group data centres locations- Defines DC management annual operating plans, long range plans and organisational review and readiness- Leads programme mapping and delivery on business drivers / markets expectation - DCs assessment and improvements strategy definition to comply with the highest DC resiliency standards by domains - electrical, cooling, monitoring (BMS), process & procedure and physical security- Risk & remediation plan, process and procedures harmonisation & standardisation - Influencing Senior leadership team- Budget management and cost effectiveness- Programme delivery and Executive dashboard

London, Gb

Aligns human resources functions with business strategies in, employee engagement, ENPS (Employee Net Promoter Score), line manager index, leadership programmes, business & cultural change- Designs and implements a strategic change programme for a new company-wide cultural programme, including surveys, community intranet, communication strategy & plan - Creates and manages a global virtual team of 40 people champions in 10 countries and across 8 departments- Supports the IT Services Director in designing and implementing the strategic improvement plan for a target base of 860 employees in 12 countries- 25 concrete actions/events implemented

London, Gb

Manage all physical and logical configuration data in Data Centres estate with high quality to enable costs saving.- Designs and implements vision/strategy and owns configuration management data base (CMDB), processes, tools, reporting, cost recharging and service lifecycle- Enables cost reduction and efficiency - Leads effectively direct/virtual and geographical dispersed team

London, Gb

Programme to supply and develop talents that will help expand Vodafone capabilities to win and execute new business.Talent acquires insight into key business drivers, profit, loss and strategic thinking, being constantly stretched and challenged.Intensive workshops bring the programme’s talents together, building up their personal networks, sharing experience and delivering relevant training from high professional personnel.Personal development plans based on the talent's previous experience and future career goals, have been monitored with follow-up dialogues and individual evaluations.

London, Gb

Accountable to lead all processes that ensure that all assets, configuration items needed within Global Operation Southern Europe are documented in databases in an actual, correct and entire manner and are provided to all participating experts of customer or Global Operation. Managing Configuration Management Processes. Configuration Management process and tool design and implementation. Configuration Management process performance and improvement. Accountable for development of configuration management strategy in Southern Europe. Account for budget & control of Configuration Management unit. Lead and manage the SE SSU Configuration Management team.

London, Gb

Change Manager: ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization.Release Manager: takes a holistic view of a Change to an IT service and should ensure that all aspects of a Release, both technical and non-technical, are considered together. The goal is to lead and protect the live environment and its services via formal procedures and checks.

London, Gb

Consolidation and boundaries definition of the NEWCO VST (Vodafone Servizi e Tecnologie S.r.l.), considering all the assets transfer and tax effects, including net book value (NBV) and gross book value (GBV) review, for the transition of Operating Companies Services and assets into the new Group entity.

London, Gb

Lead application Support team to ensure high SLA level of Production Environments and Customer Management. Create procedures ensuring standardized methods. Maintain highest quality system performance, Tool and Systems administration. Data analysis and Capacity Planning.

Strategies for CoachStrategic Marketing on Social mediaHigh impact communication skillsStrategies for Business, Life and Health

Company Start-Up

Rome, Piazzale Enrico Mattei, 1, It

Server, Storage, Network configuration and SAP R/3 application expert

Charlotte, North Carolina, Us

Installation Server and Storage, Network configuration