Robert Ondra Email & Phone Number

Greater St. Louis Area

Managing all modules of the KACE SMA for all platforms and divisions of Barry-Wehmiller; Reporting and analysis on service desk ticketing trends; Creating and maintaining Global IT Service Desk documentation for technicians and professionals; Creating and providing training on the usage of the KACE SMA and other topics; Coordinates service desk-related communications; Collaborates with other IT functional areas as well as other departments to provide enhancements to the KACE SMA for the benefit of all professionals

Manage all functions of the Dell KACE K1000 appliance, including hardware and software inventory, server and workstation patching, software deployment, scripting, knowledge base, and service desk; reporting on those functions and making recommendations or taking action based on the analysis of those reports; communicating IT news to the firm; creating and maintaining documentation; assisting with PC support tasks as necessary.

Troubleshoot PC issues for 950+ employees in 35 offices and various job sites, build and maintain PCs, install and update software as new versions are released, create documentation and training.

Manage helpdesk (Numara Track-IT!), assign tickets as neccesary, work with users on the phone and in person to resolve their issues