Experienced professional with great capacity of planning, execution and adaptability to deliver results by leading teams and projects in manufacturing, services and startups business environments. My journey includes companies such as Andersen Consulting, Ford Motor Company, OMINT, Wyntrip and Rethinking where I have developed a comprehensive, systemic and multidisciplinary vision, qualifying me to introduce new excellence initiatives and solutions to improve business results, efficiency, productivity, quality and enhance customer experience. Core expertise includes:• Business Process Excellence > certified Lean Six Sigma Master Black Belt • Innovation approach with Design Thinking, Design Sprint, Business Model Generation and Lean Startup• Project Management and Change Management (including Canvas and Scrum)• Customer Care Process design, including Customer Journey definition• Process improvement projects using DMAIC, Lean, Kaizen and Quality tools• Commercial and Marketing activities, including Social Media Marketing• Compliance and Internal Controls, including Risk Management• Quality Systems Management implementation > ISO9001/ ISO14001/ JCI• Extensive teaching practice in technical and leadership programs• Projects experience in the following industries and areas: manufacturing, healthcare, insurance, travel, finance, commercial (pre and after sales), HR and IT (systems definition and BI)Especializações: Transformation, Service Design, Design Thinking, Startups setup, Process Excellence; Lean Six Sigma; Quality and Customer Service Excellence