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Roberto Polanco is listed as Client Relationship Manager / Senior Service Coordinator / Help Desk Manager / Project Manager / Business Development Manager / Technical Support Manager / Reverse Logistics Manager at Electronic Environments New York, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at eeny.net and a matched LinkedIn profile for Roberto Polanco.
Roberto Polanco previously worked as Service Coordinator at Electronic Environments New York and Reverse Logistics Engineer at Urc. Roberto Polanco holds Bachelor Of Business Administration - Bba, Marketing from Berkeley College.
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AeroLeads found 1 current-domain work email signal for Roberto Polanco. Compare company email patterns before reaching out.
Results-oriented leader with a proven track record of improving efficiency and customer satisfaction. I am a Senior Service Coordinator with 10+ years of experience in customer service management, home automation and reverse logistics. Expert in remote network troubleshooting, software and hardware installation, and project management. Passionate about using technology to solve real-world problems and driven to succeed & always looking for new challenges.
Listed skills include Problem Solving, Documentation, Client Training, Customer Support, and 65 others.
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New York, New York, US
Provide and maintain elevated standards of client support by phone or email, include:- Ensure all client correspondence are done within and to EENY standards. - Actively maintain ticketing status in ConnectWise (CW) software to ensure all clients are responded to before the end of each day. - Maintain / update client account information in CW and/or on our.
US
- Testing and validation of equipment from authorized dealers across the country. - Provided high levels customer support and created parts orders for clients.- Managed individual test racks for long term evaluation.- Partnered with Software Engineers to ensure release candidate software is ready for public use. - Supported accounting by issuing credits.
US
- Provided answers to clients by identifying problems; researching answers; guiding client through corrective steps. - Improved client references by writing and maintaining documentation (Technical Writer).- Participated in development of client training programs by identifying learning issues and recommended instructional language. - Accommodated clients.
New York, NY, US
- Efficiently managed group home for 8 residents with developmental disabilities and behavioral issues through motivating direction of a team of 16 staff. - Interviewed, hired and trained new staff, created schedules and supervised personnel; facilitated ongoing mandatory trainings.- Provided direct resident care including administering medication, holding.
Toronto, Ontario, CA
- Processed a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments.- Oversaw tellers performing routine financial transactions. - Assisted tellers with more complex tasks and schedules the work flow.- Responsible for managing and balancing of both cash drawer and vault. - Proficiently handled standard.
- Supervised a team of sales associated where I monitored and coached performance; recommend disciplinary action as required.- Proactively recruited and trained new employees on policies, procedures and promotions offered by Verizon Wireless.- Effectively evaluated customers’ potential needs for wireless services and products in order to make appropriate.
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Roberto Polanco works for Electronic Environments New York.
Roberto Polanco is listed as Client Relationship Manager / Senior Service Coordinator / Help Desk Manager / Project Manager / Business Development Manager / Technical Support Manager / Reverse Logistics Manager at Electronic Environments New York.
AeroLeads has found 1 work email signal at @eeny.net for Roberto Polanco at Electronic Environments New York.
Roberto Polanco is based in New York City Metropolitan Area, United States, United States while working with Electronic Environments New York.
Roberto Polanco has worked for Electronic Environments New York, Urc, The New York Foundling, Td, and Paging Concepts.
You can use AeroLeads to view verified contact signals for Roberto Polanco at Electronic Environments New York, including work email, phone, and LinkedIn data when available.
Roberto Polanco holds Bachelor Of Business Administration - Bba, Marketing from Berkeley College.
Roberto Polanco is listed with skills including Problem Solving, Documentation, Client Training, Customer Support, Research, Contact Centers, Customer Service, and Microsoft Office.
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