Roberto Retana Email & Phone Number

Tampa, Fl, Us

Clearwater, Florida, United States

• SQL 2008, 2012, 2014, SSMS 18, Create queries, reports and troubleshooting• Web Services and Software Testing and Troubleshooting• ACH, Accounting, Banking and Processing Software Troubleshooting and Running Reports• Windows 7, 8, 10 install, upgrade, troubleshoot• Network Troubleshooting• WordPress Website Management• Graphic Designer – InDesign, Acrobat Pro, Photoshop and Illustrator• Create Tech Support Documentation • Provide IT support over the phone, email and in person• JIRA, ZENDESK, MAIL CHIMP

Tampa/St. Petersburg, Florida Area

• Provide IT Support for Sanford Brown Institute, IADT Online and IADT Tampa• Install, maintain, troubleshoot and upgrade computer hardware and software (Mac and PC Computers, Printers, Phones, Windows, Mac Servers, Switches, Installation and Project Management)• Exchange 2003, 2007, 2010, 2013 • Windows NT, 95, 98, 2000, XP, Vista, Me, Windows 7, Windows 8• Server 2003, 2008, 2012• Mac Server – Tiger, Leopard, Snow Leopard, Lion, Mountain Lion, Maverick• DHCP, DNS, IIS, File Server, Print Server• BOXX Render farm• Support for all applications installed on hardware and server• Deploy PC/Apple Mac Systems using DeployStudio and Norton Ghost• Maintain fully functional classroom environment for students (PC’s, Apple Computers, Network, Multi Media and etc.• Provide IT support over the phone, email and in person• Restore and Recover Data• Provide user assistance to faculty and students• Monitor printing and computer user activities• Manage e-mail accounts and server maintenance • Avaya PBX VoIP troubleshooting• Audio/Video systems management• Setting up multimedia devices such as projectors, Creston touchscreen systems and much more• Student ID systems (Evolis) Magnetizing and Video Surveillance• Provide support on all computer related issues for students, staff and administration personnel• Assist with modifying and developing technical end user procedure manuals, reference guides and network/hardware related documents• Assist in the administration of all related hardware operations for the school• Diagnose, service and maintenance on all networks

Saint Petersburg, Fl

• Deploy and Build Computers / Laptops using Microsoft Deployment Tools• Upgrade Windows XP systems to Windows 7• Install and Troubleshoot Software and Hardware• Backup and Restore User Data• Active Directory and Sophos Safeguard Encryption Configuration• Provide user assistance and support• SharePoint Management• Configure Accounting, Financial and other applications• SQL Database Troubleshooting and Queries• Map Drives, Outlook Setup, System Configuration and etc.• Provide IT support over the phone, email and on location

Tampa, Fl

• Video Editor• DVD Authoring• Video Camera Operator• Photography• Graphics• Multimedia and Print Design

Tampa/St. Petersburg, Florida Area

Photographer

Tampa/St. Petersburg, Florida Area

• Install, maintain, troubleshoot and upgrade computer hardware and software• Backup Server, Restore and Recover Data• Desktop Support• Networking and Printing/Fax Management• Graphic Design/ Web• Server Administration Ex. Fileserver/Print Server/Domain Controller • CRM Software Troubleshoot• QuickBooks • Security Camera System Maintenance and Monitoring, Biometric System • Basic Telephone Troubleshoot/ Repair• POS Troubleshoot• IT management for another company named Sensuous Sounds

Tampa/St. Petersburg, Florida Area

• Provide User assistance to students and college staff as necessary• Administer electronic mail systems• Make recommendations regarding hardware and software acquisitions• Assess user/student training needs and trains users in effective use of application/hardware• Install, maintain, troubleshoot and upgrade computer hardware and software

Tampa/St. Petersburg, Florida Area

• Photography• Graphic Design• Page Layout

Tampa/St. Petersburg, Florida Area

• Video Editor• Graphics• 3D animation• Produced and directed local shows and community events• Audio/Video technician

Bachelor Of Fine Arts And Technology, Bachelor Of Fine Arts And Technology

High School Diploma, High School Diploma

Activities and Societies: President of the Multi Arts Program UHV TV Program Editor, Producer, Technician