Roberto Rivera Email & Phone Number

Miami-Fort Lauderdale Area

South Florida Markets

Greater Chicago Area

Greater Chicago Area

Currently responsible for overseeing the negotiation and closing $1 million in annual contracts for corporate and social accounts on behalf of one of the premier luxury hotels in Chicago’s Financial District. Total account management of all local corporate accounts. Collaborating with Revenue Management and Director of Sales & Marketing to maximize sales efforts and execute the overall hotel strategy.Additional responsibilities include strategic planning in boosting revenue and… Show more Currently responsible for overseeing the negotiation and closing $1 million in annual contracts for corporate and social accounts on behalf of one of the premier luxury hotels in Chicago’s Financial District. Total account management of all local corporate accounts. Collaborating with Revenue Management and Director of Sales & Marketing to maximize sales efforts and execute the overall hotel strategy.Additional responsibilities include strategic planning in boosting revenue and launching innovative sales and marketing strategies that increase revenue, profit margins, and market share. Developing long lasting relationships with current and future high profile/value customers. Show less

Greater Chicago Area

Recruiting, hiring, training, and managing Catering Team, overseeing the negotiation and closing $1 million in annual contracts for weddings, family reunions, corporate meetings, and gala events.Serving as social marketing representative, managing Facebook, Twitter, Instagram, and Pinterest communications, and advancing organizational market presence and visibility.Attending upcoming Chamber of Commerce, community, and gala events, developing community contacts and centers of… Show more Recruiting, hiring, training, and managing Catering Team, overseeing the negotiation and closing $1 million in annual contracts for weddings, family reunions, corporate meetings, and gala events.Serving as social marketing representative, managing Facebook, Twitter, Instagram, and Pinterest communications, and advancing organizational market presence and visibility.Attending upcoming Chamber of Commerce, community, and gala events, developing community contacts and centers of influence, presenting Marriott brand and service offerings, and increasing catering sales opportunities and revenue performance.Responding to Starcite, Cvent, and The Knot website inquiries, preparing/submitting catering event proposals, and successfully negotiating/upselling high-value contracts.Consulting with customers, conducting hotel and ballroom tours, entertaining prospective clients, and inspiring client commitment and engagement.Building/sustaining trusting customer relationships, managing key accounts, presenting incentives and value-added program offerings, and earning customer loyalty and retentiEstablishing/leveraging preferred and new vendor contacts and networks, improving vendor financial performance and commitment, and increasing brand presence and sales volume. Show less

New Orleans, La

Entrusted with management of 25 internal company recruitment, training, and senior leadership meetings, orchestrated catering and event management logistics, troubleshot/resolved process and catering issues, and created memorable guest experiences.Managed/administered multi-departmental event budgets, and assured compliance with targeted budget parameters. Served as event planner and primary contact, orchestrated numerous corporate hotel events for 10 to 80 guests, and… Show more Entrusted with management of 25 internal company recruitment, training, and senior leadership meetings, orchestrated catering and event management logistics, troubleshot/resolved process and catering issues, and created memorable guest experiences.Managed/administered multi-departmental event budgets, and assured compliance with targeted budget parameters. Served as event planner and primary contact, orchestrated numerous corporate hotel events for 10 to 80 guests, and addressed/resolved all event planning and customer issues.Provided administrative and customer support for the Event Management Department and destination sales executives in two properties accommodating 650 guests. Show less

Greater New Orleans Area

Provided administrative support to the director of sales and marketing and three sales managers, implemented/enhanced operating procedures and protocols, and assured compliance with demanding deadlines.Served as a multi-departmental liaison, bridged cross functional team communications, and inspired team engagement and productivity.Directed the distribution of promotional literature and marketing materials, prepared/processed proposals and contracts, and increased client… Show more Provided administrative support to the director of sales and marketing and three sales managers, implemented/enhanced operating procedures and protocols, and assured compliance with demanding deadlines.Served as a multi-departmental liaison, bridged cross functional team communications, and inspired team engagement and productivity.Directed the distribution of promotional literature and marketing materials, prepared/processed proposals and contracts, and increased client interest and sales potential.Planned and coordinated special events and promoted hotel brand awareness and visibility. Show less