Robert Orsini Email & Phone Number

Sewell Nj

Greater Philadelphia Area

Client based project manager responsible for all aspects of assigned technical projects. Extensively involved with the clients, providing technical solutions, with a clear project plan including timelines, cost, and deliverables. - Serves as coordinator between technical and non-technical teams, including internal, clients and vendors/subcontractors.- Plans and coordinates all aspects of projects from initiation through delivery.- Manage project execution to ensure adherence to budget, schedule, and scope. - Schedule and facilitate meetings related to information technology projects. - Prepare project status reports by collecting, analyzing, and summarizing information and trends. - Manages project risks, issues/problems, and activity progress to ensure project goals are achieved.

An internal based service desk manager responsible for all aspects of IT servicing including support, procurement, inventory, software and system evaluation, and IT efficiencies for over 1000 employees located in 50 locations throughout the Philadelphia region. - Key member of the IT management team. - Managing staff of 10 employees including recruitment, supervision, scheduling, development, evaluation and disciplinary actions. - Part of the panel that developed and interpreted the organization's IT goals, policies, and procedures. - Meet with department heads, managers, and users to assess IT requirements and needs for the business unit. - Worked with the Director of IT reviewing, renegotiating, and managing IT vendor contracts. - Responsible for the evaluation and correction of gaps in processes and procedures in the organization’s technology environment. - Control and approve all IT hardware, software, and service expenditures - Evaluate the organization's technology use and needs and recommend improvements. - Member of the IT assessment committeeHighlights: - Designed, implemented, and managed the organizations IT support & service center. Negotiated a 3-year Software Assurance contract with Microsoft, resulting in a net savings of $100,000 in licensing costs over the life of the contract. - Restructured the printer management contract for a net savings of $40,000 annually. - Maintain ongoing negotiations with hardware vendors for new PCs, parts, etc. with a net reduction in price of $300 per PC unit.- Implemented Footprint life cycle IT services software putting issue tracking, knowledge base, and inventory & vendor management under one platform. Footprints eliminated 3 separate non-integrated systems into one fully cohesive system that improving reporting, forecasting, and overall efficiency.

Client based technical service director responsible for all facets of the customer’s experience with DayOne’s software products.- Member of the management team- Supported over 5000 clients- Primary technical contact for clients such as Washington Mutual Bank, Greenpoint Bank, and Chevy Chase Bank.- Managed technical call center- Developed and ran a accredited training program- Accountable for coordinating, evaluating, and distributing reports on technical support activities and call ratios.

Bs, Technology Education

Masters, Business Administration

Certificate, Communication For Professionals

Beneficial Savings Bank Leadership Program

Master Certificate, Is/It Project Management