Roberto Sakurai Email & Phone Number
@bemobi.com.br
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Who is Roberto Sakurai? Overview
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Roberto Sakurai is listed as DevOps, Cloud Engineer at Bemobi, a with 208 employees, based in São Paulo, Brazil. AeroLeads shows a work email signal at bemobi.com.br and a matched LinkedIn profile for Roberto Sakurai.
Roberto Sakurai previously worked as Support Specialist for International Services at Bemobi and Support Specialist for International Services at Nuance Communications. Roberto Sakurai holds Executive Master Of Business Administration (Emba), Business, Management, Marketing, And Related Support Services from Insper.
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About Roberto Sakurai
✓ 32 years of experience in Telecommunications and IT Industry; 15 years in managerial positions.✓ Project and Portfolio Management of PPIN/OCS, VAS and BSS & OSS Implementations in Latin America using PMBOK and Gate Model practices. Training in SCRUM and Agile.✓ Customer Service Management (Service Desk, L1 & L2 Support, IT & Operations, Managed Services, Underpinning contracts and Training) according ITIL V3, ITIL 2011, CMMI and ISO 20000 practices.✓ Customer Facing making regular meetings with Planning, Engineering, IT/Systems, Marketing, Revenue Assurance and Operations & Maintenance areas.✓ Multicultural team leadership and building in Brazil, Argentina, Panama, Colombia, Peru, Guatemala, Ecuador, Honduras, Nicaragua, Costa Rica, El Salvador and Ireland. Resource Management of 60 people.✓ Sales, Pre-Sales and Business Development Support. Customer Services quotations for commercial proposals about Maintenance Contract, Professional Services and Deliveries.✓ International experience: Training in Finland, Ireland and India; Projects and Support Management in Latin America. Regular internal meetings and follow up with Product Management, Development, Sales and Services groups in Latin America, Europe and Asia.✓ Strong Quality background in project and services operations and software development practices, defining processes, rules, seeking performance, implementing tools, metrics and automations.✓ Telecommunications Technical background about signaling protocols, calls handling, network, provisioning, quality of traffic, governmental regulations, integrations, apis and standards.✓ AWS Cloud Infraestructure architecting and deployment. Terraform, terragrunt, on premises migration, proxies (nginx, haproxy, tinyproxy, iptables), network and security integration, vpn, ec2/fargate and external ecs, rds, iam, s3, bitbucket, vscode.✓ OS (Windows, Linux, Unix), hardware (Sun/Oracle, Cisco, 3COM, HP, Dell), SQL (SAP Sybase, Oracle, MySQL), cluster, HAProxy, VmWare, XCP, Docker, scripts, tools (Nagios, Netbackup, Xymon, Centreon, Zabbix Putty, mRemote, Workbench, VPNs), Jira, Requeste, Confluence and Microsoft Office 365, MS Project.✓ 5 years of experience in Software Development for Telecommunications MSCs.
Listed skills include Telecommunications, Integration, Pre Sales, Itil, and 45 others.
Roberto Sakurai's current company
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Roberto Sakurai work experience
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Support Specialist For International Services
Support Specialist For International Services
Customer Service Management For Latin America
Positions: Customer Service Sub Director, Customer Service Manager, Head of Customer Support Management for Latin America, ITIL and Backoffice Management. Coordination of regional teams in Latin America: Brazil, Argentina, Peru, Ecuador and Centro America. Operations and Support Management (NOC, Service Desk 24x7, Level 1 and 2 Support).Portfolio and Project Management for deliveries in Latin America.Support to Solutions, Sales and Business Development.Regular meetings with… Show more Positions: Customer Service Sub Director, Customer Service Manager, Head of Customer Support Management for Latin America, ITIL and Backoffice Management. Coordination of regional teams in Latin America: Brazil, Argentina, Peru, Ecuador and Centro America. Operations and Support Management (NOC, Service Desk 24x7, Level 1 and 2 Support).Portfolio and Project Management for deliveries in Latin America.Support to Solutions, Sales and Business Development.Regular meetings with customers in Latin America and others departments (development, sales and solutions).Professional Services: solution definition, quotation and delivery (maintenance agreement, SLA customization, managed services, change requests, training, upgrades and expansions).Customer and Internal Training Coordination. Show less
Customer Support Management
Implement and organize centralized support for Latin America including monitoring, level 1 and level 2 before escalation to development support in Finland, Ireland and India.Planning and delivery of NOC (Network Operations Center) 24x7, Level 1 and 2 Support Hot Line infrastructure, policies , tools based on ITIL V3.Periodic internal and customer meetings, introduction of reports, root cause analysis, special events. SLA, incident, problem and changing management.Resource… Show more Implement and organize centralized support for Latin America including monitoring, level 1 and level 2 before escalation to development support in Finland, Ireland and India.Planning and delivery of NOC (Network Operations Center) 24x7, Level 1 and 2 Support Hot Line infrastructure, policies , tools based on ITIL V3.Periodic internal and customer meetings, introduction of reports, root cause analysis, special events. SLA, incident, problem and changing management.Resource Management, hiring, knowledge competence transfer in Brazil, Argentina, Ecuador, Panama, Centro America, Nicaragua, Guatemala, Honduras, El Salvador, Costa Rica and Colombia.Support to Sales for Annual Maintenance and Managed Services Contract about costs.Underpinning Contract support for Global Supply Chain for third party hardware and support covered by Customer Annual Maintenance Contract.Internal and External Training Management. Show less
Technical Account Manager And Project Manager
Single point of contact for project and support demands for customers in Argentina, Brazil, Uruguay and Paraguay.Project Management for charging and messaging implementations, replacement, new functionalities and expansions at customers in Brazil, Argentina and Uruguay.Resource Management, Customer Relationship and Product Management Support. Follow up with Product Development to prioritize deliveries and fixes.
Support And Project Engineer
Integration with network and platforms of other providers (Oracle, GSM, GPRS, Diameter, SS7, ISUP, INAP, CAP2, CAP3, TCP/IP, SMS, GGSN, Sigtran/SIP, CORBA).Specialist engineer for delivery and support activities for Prepaid and Voice Mail systems, Signaling and API Integration. Installation of hardware, software and network, Sun OS Solaris, Sybase. Data settings and migration, SQL queries and scripts, voucher, tariff rules.
Software Engineer
Software development for fixed MSCs, programming.Support,delivery and test for Brazilian operators (EMBRATEL, TELEFONICA, VÉSPER).Member of SQA (Software Quality Assurance team) to reach level 3 of CMM (Capability Maturity Model).
Engineer
Electromagnetic projects via FEM software, Solaris administration.
Colleagues at Bemobi
Other employees you can reach at bemobi.com.br. View company contacts for 208 employees →
Daniel Andrés López Rincón
Colleague at BemobiHuechuraba, Santiago Metropolitan Region, Chile
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JN
José Novoa Ilić, Ph.D.
Colleague at BemobiManchester, England, United Kingdom
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CL
Cesar Luis Barbosa
Colleague at BemobiRio De Janeiro, Brazil
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WD
William Dos Santos Leal
Colleague at BemobiSão Paulo, Brazil
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AA
Aglae Alves Ferreira
Colleague at BemobiRio De Janeiro, Brazil
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JV
Juliana Vieira
Colleague at BemobiRio De Janeiro, Brazil
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TC
Tatiane Chagas
Colleague at BemobiRio De Janeiro, Brazil
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CJ
Carlos Josué Hernández Cruz
Colleague at BemobiMexico
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BG
Bruno Gonçalves
Colleague at BemobiRio De Janeiro, Brazil
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EJ
Elmano Junior
Colleague at BemobiJoão Pessoa, Paraíba, Brazil
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Roberto Sakurai education
Executive Master Of Business Administration (Emba), Business, Management, Marketing, And Related Support Services
Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering
Frequently asked questions about Roberto Sakurai
Quick answers generated from the profile data available on this page.
What company does Roberto Sakurai work for?
Roberto Sakurai works for Bemobi.
What is Roberto Sakurai's role at Bemobi?
Roberto Sakurai is listed as DevOps, Cloud Engineer at Bemobi.
What is Roberto Sakurai's email address?
AeroLeads has found 1 work email signal at @bemobi.com.br for Roberto Sakurai at Bemobi.
Where is Roberto Sakurai based?
Roberto Sakurai is based in São Paulo, Brazil while working with Bemobi.
What companies has Roberto Sakurai worked for?
Roberto Sakurai has worked for Bemobi, Nuance Communications, Tecnotree Corporation, Tecnomen Lifetree Oyj, and Tecnomen.
Who are Roberto Sakurai's colleagues at Bemobi?
Roberto Sakurai's colleagues at Bemobi include Daniel Andrés López Rincón, José Novoa Ilić, Ph.D., Cesar Luis Barbosa, William Dos Santos Leal, and Aglae Alves Ferreira.
How can I contact Roberto Sakurai?
You can use AeroLeads to view verified contact signals for Roberto Sakurai at Bemobi, including work email, phone, and LinkedIn data when available.
What schools did Roberto Sakurai attend?
Roberto Sakurai holds Executive Master Of Business Administration (Emba), Business, Management, Marketing, And Related Support Services from Insper.
What skills is Roberto Sakurai known for?
Roberto Sakurai is listed with skills including Telecommunications, Integration, Pre Sales, Itil, Gsm, Vas, Solaris, and Software Development.
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