Roberto Scarinzi Email & Phone Number

• Scouting and acquiring new software based on company and client’s needs • Leading the development of the company field work community online platform• Leading the development of the company ERP software• Organizing and leading requirements gathering: brainstorming sessions with the team of software developers, user observation, weekly/monthly meetings with stakeholders and contractors• Creating learning and development documents and delivering training sessions to the… Show more • Scouting and acquiring new software based on company and client’s needs • Leading the development of the company field work community online platform• Leading the development of the company ERP software• Organizing and leading requirements gathering: brainstorming sessions with the team of software developers, user observation, weekly/monthly meetings with stakeholders and contractors• Creating learning and development documents and delivering training sessions to the staff• Producing efficient reports of all increments and project update communications to key users and stakeholders• Backlog prioritization of development items, build monthly sprints and manage parking lot for future development works • Overseeing data protection and privacy compliance efforts, ensuring adherence to the relevant GDPR regulations• Implementing and maintaining data protection policies, procedures, and documentation• Conducting data protection impact assessments (DPIAs) and providing guidance and training on data handling practices.• Supervising the team responsible for managing online focus groups and our online community platform. Show less

London, England, United Kingdom

• Owner of the product and technology roadmap for TAG Desktop platform and all other related applications• Led a cross-functional full stack Software development and QA team (internal and external contractors) • Stakeholders engagement with key business users to gather requirements from cross functional departments • Provide key performance metrics to the Head of IT and business stakeholders on the deliveries and benefits realisation of change implementations.• Backlog… Show more • Owner of the product and technology roadmap for TAG Desktop platform and all other related applications• Led a cross-functional full stack Software development and QA team (internal and external contractors) • Stakeholders engagement with key business users to gather requirements from cross functional departments • Provide key performance metrics to the Head of IT and business stakeholders on the deliveries and benefits realisation of change implementations.• Backlog prioritization, epic and user stories writing and sizing , build monthly sprints and manage parking lot for future development works • Create acceptance criteria and drive testing plan and delivery Show less

Londra, Regno Unito

As an Operations Executive with TAG, I work in a team to support our travel agents globally, to ensure that they are fully trained and that our technology and training material is maintained to the highest standard.Along with working with many different technology providers and assisting IT with the development of our in-house software. Some of the key responsibilities include:• Owner internal Learning, training and development plans for colleagues (face 2 face and online… Show more As an Operations Executive with TAG, I work in a team to support our travel agents globally, to ensure that they are fully trained and that our technology and training material is maintained to the highest standard.Along with working with many different technology providers and assisting IT with the development of our in-house software. Some of the key responsibilities include:• Owner internal Learning, training and development plans for colleagues (face 2 face and online )• Working closer with team leaders and managers to ensure consultants have access to training and software• Colleagues support back desk queries via email, phone or remote support. • Internal comms - broadcasting important travel related updates and software updates via the company hub portal and via email.• Software & Operations Quality Control (fares check, process workflow) • Weekly and monthly dashboard reports to managers/directors on key internal KPIs • Refunds processing in Galileo and Apollo platforms Show less

Londra, Regno Unito

In this role with TAG I worked in team with the IT department on developing automated QC checks to integrate with our in-house software.I managed and successfully completed the TAG Champions training program globally in all TAG offices located in UK and North America, training staff experts in different areas and departments. I have also played an important role in developing and training the TAG Academy graduates ensuring they were fully trained and able to start their career in the… Show more In this role with TAG I worked in team with the IT department on developing automated QC checks to integrate with our in-house software.I managed and successfully completed the TAG Champions training program globally in all TAG offices located in UK and North America, training staff experts in different areas and departments. I have also played an important role in developing and training the TAG Academy graduates ensuring they were fully trained and able to start their career in the travel industry.Some of the key responsibilities include:• Review of ongoing QC tasks and developing of further automation of all QC functionality• Develop global TAG champions in all areas (Asia, North America, Europe)• Deliver ad-hoc coaching sessions to the staff in need.• Create and promote QC procedures and ensure they are being adhered• Cooperate with our software developers in the development, enhancements and testing of our in-house software• Maintain training documents and develop new ones with the Training Department• Production of weekly and monthly QC reports to send to supervisors and managers Show less

Londra, Regno Unito

In this role, I joined TAG just before the launch of a new in-house software specifically customized for travel agents and all TAG different departments. I helped with the migration of data and also assisted IT and the Operations Director with the maintenance and the development of the software.Some of the role key responsibilities:• Company Database management (suppliers and customers) • Hotel and fares bookings process quality control • Responsible for ongoing Data… Show more In this role, I joined TAG just before the launch of a new in-house software specifically customized for travel agents and all TAG different departments. I helped with the migration of data and also assisted IT and the Operations Director with the maintenance and the development of the software.Some of the role key responsibilities:• Company Database management (suppliers and customers) • Hotel and fares bookings process quality control • Responsible for ongoing Data integrity and checks • Assist with data migration/inputting • Assist staff with software query emails• Assist IT with software maintenance, testing and reporting possible malfunctions• Process quality control on staff bookings• Assist software developers with the creation of the QC module• Process daily / weekly / monthly / annual QC reports to send to supervisors/managers Show less

Catania Area, Italy

Developing of advertising ideas, concepts and supporting materials for several Italian's brands and companies

Helping the IT department with the developing of the company in-house software for time recording systems and ID readers, including contactless and biometric systems along with delivering software training to our clients.

Intensive English Course, B2

Activities and Societies: EC School in London Intensive English Language Course - Business oriented

Vocational Business School Diploma, Accounting And Software Programming