Provide customer support for buyers of items sold in our auctions which run around the clock, every day. Apply excellent skills in time management to solve our user’s issues. Working during weekdays, weekends and U.S. holidays can be expected.Respond effectively to customer cases received by email or phone. Exercise creative, lateral thinking and judgement to investigate issues to track down root causes, solving them in an effective manner. Escalate customer and technical issues as required.Work with the product team to propose new features or changes requested by the Tophatter community, designing new ideas to improve the platform, as helping to tests this new implementations and report errors.Meet current productivity and quality standards within a high-volume environment, keeping an exceptional customer satisfaction.Have strong interpersonal and communication skills and the will to work in a fast-paced team setting with remote co-workers all around the world. A passion for delivering great service is needed.Proficiency in computer skills and comfortable learning and operating new software and accessing our online customer service tools and databases (PostgreSQL / MySQL)Must be fluent in English, and possess excellent formal writing and communication skills. Must love to engage with people, exhibits a sense of humor, is a fast-learner, independent, a self-starter and willingness to go the extra mile to solve user’s problems.

Manage the technological platform to improve and innovate the processes and services offered by the company optimizing them through the use of information technology. Direct, coordinate and optimize the use of technology equipment and solve the technological needs through coordination and strategic planning. Participate in business strategies planning. Provide technical support to all areas of the company. Define policies and standards of information security. Maintain the necessary measures to keep the business continuity. Represent the company in work meetings related to information technologies, network and communications. Provide technical assistance to the company clients. Main clients: Cinema Ojeda, C.A. where I provide the services of sale systems installations (equipment installations, data base management, server installation and configuration, network configuration) technical support to users and new technologies analysis to implement inside the company. Cinex Propacine where I managed the installation of digital projectors and digital content servers, and training of their technicians in the area of digital projection.

My responsibilities were focused in quick solving all issues with the system used in the Hotel, this encompasses all departments (Restaurant, kitchen, housekeeping, hotel reception and the administration department) and to keep the system running 24/7, provide technical support to all users. I was in charge of information security, configuration and maintenance of the corporate network, server configuration and maintenance, study and implementation of new technologies, monitoring and configuration of security cameras.

It is responsible of the entire technological infrastructure management of The Regional del Zulia Journal ensuring business continuity, give technical support to all users and ensuring the good performance of the entire computer network, internet service, diagramming platform, administrative systems, video editing systems.

As an intern my responsibilities were focused in give technical Support to all users remotely (phone call, fax, email or remote connection) or personal support locally. Give technical support and solve problems of all the software used inside the company, install and configure new software, database maintenance, corporate mail and configuration and maintenance of the company network.