[May 2000-Present]: Tech Data. San Giuliano Milanese. Italy. Current position: Director, Business Operations Reporting into the Italian VP Managing Director. - Pricing and Profit. Product pricing and action plans to improve profit and reduce costs;- Procurement. Responsible for the local stock of all core Vendors;- Forecast. Annual, quarterly and weekly forecast process;- Business Intelligence. Management, customers and vendors reports. CRM maintenance. Market & Customer analysis;- Online services. eCommerce, web and system integration (XML/EDI) with partners;- Sales & Marketing back Office. Sales orders and backlog management, new customer creation, vendors’ promotions and price list management;- After Sales Management- Project management for local and European projects;- Process optimization. Implementation of leaner processes aiming to maximize customer satisfaction whilst reducing our cost to serve;Regional Procurement Leader Benelux, Iberia & Italy [Feb 2020-Today]. I am in charge of driving purchasing in the region leading 3 local teams while keeping responsibilities on the local Italian Business OperationsSenior Manager Productivity Emea [2010-2015]. Reporting into the VP, Finance Operations Europe- Program Management – European shared service center: Multi-project management, cost-benefit analysis, complexity management (sizing of supporting functions, SLAs, charging model, process efficiency, etc.); - Productivity: Benchmark of business units and subsidiaries. Assessment of performances. Payroll and headcount targets. Prioritization of investments in the business. Interface with all European finance directors, European business units directors, European controlling and HR; - ABC (Activity Based Costing): Analysis of the profitability of customers and Suppliers. Coordination of the EMEA project and interface with ABC managers in the countries and central technical teams for system maintenance and development of new functionalities.