Roberto Stabile, Cisa Email & Phone Number

Luxembourg

Complete lifecycle of audit mission: planning, scoping, developing working programs, executing audits, preparing and presenting final reports to all stakeholders. Mainly focused on IT/Cybersecurity audits or on related processes (i.e. ITIL).

Luxembourg

- Providing assurance of the effectiveness and efficacy of the internal control environment.- Executing an annual risk assessment to evaluate the internal control environment, with a focus to the reliability and security of IT systems, networks and applications, and preparing the annual audit plan.- Participating in missions linked to Information and Network Security, Data protection, Business Continuity, ITGC, SOX, SaaS, Managed Services but also business processes (i.e. Procurement, Mobile Financial Services, Order to Cash, etc..), Transformation Programmes review and Ethical Hacking.- Establishing working programs, audit objectives, and overall scope- Managing a team of Internal Auditors- Main achievement: introduction of new audit work programs aligned with CIS and NIST standards

Luxembourg

- Responsible for the Vodafone Supply Performance Management Program.- Analysis of VOC and Customer Surveys,- Apply Quality Management tools to identify improvement areas and initiate short-term and long-term optimization projects, secure/mobilize resources to carry out these projects.- Track and report to stakeholders any project progress. Initiate recovery actions upon off-track activities. Identify and share best practices. - Communicate regularly with Customer in order to understand their perception, expectation and complains.- Main Achievements: Regular increase of the Customer Satisfaction index. Huawei nominated supplier of the year 2012 by Vodafone.

Athens, Greece

- Secure Customer’s demand, across Balkans region, in terms of delivery performance and project implementation.- Analyse issues and implement improvement actions, involving relevant Delivery Organizations. - Monitor and foster the achievement of financial targets. - Support Sales Functions in developing sales and in contract negotiation.- Temporary (one year) assignment as IT Program Management of a transformation of legacy trouble ticketing and network inventory systems, with full typical program control responsibilities.- Main achievements: successfully reduced Radio Base Stations delivery lead times after process optimization. Contributed to stretch the Revenue targets in 2008.

Rome Area, Italy

- Managing the day-to-day operations of a team (up to 40) that delivers 24x7 technical support for customers. - Coaching and Development of the team.- Develops plans and objectives, and participates in cross-functional projects to improve operational performance for the organisation.- Lead Auditor for the Business Unit Global Services, mainly executing compliance audits worldwide.- Main achievements: Build a tight-knit group able to achieve its contractual KPI, great leadership according to employees’ survey, successfully driven the Ericsson Local Support organization certification after several failed attempt, significantly contribute to achieve the Service Delivery Maturity Model Certification.

Rome Area, Italy

Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction). Liaison between Customer and Tier 2&3 support. Improving margins and developing sales opportunities. Vendor management.

Rome Area, Italy

Act as Tier2 technical support. Small team coordinationTechnical areas: Prepaid, Intelligent Network, Billing, X.25, TCP/IP, SS7, OpenVMS, Solaris, INGRES, Objectstore, C++.

Rome Area, Italy

Working in an outsourced environment.Technical areas: VMBackup, VMArchive, VMDirectory, DL/I, SNA, REXX, VSE/ESA, VM/ESA, CICS/VSE, SQL/DB2, Oracle, HP/UX, SUPRA, TCP/IP, EXPLORE, FAQS.

Rome Area, Italy

Technical areas: MVS/ESA, IMS/DLI, VSE/ESA, VM/ESA, CICS/VSE, AIX, SNA, TCP/IP, REXX, AS, GDDM, ISPF, Office-Vision, RSCS, NCP/EP, VTAM, DL/I, TMON