Roberto Toracca Email & Phone Number

Milano, Italia

Ivrea

Sales Manager for EMEA market who loves help companies to succeed in their business, adopting a consultancy approach to positively impact key performance areas such as efficiency, quality of service and competitive advantage. Works directly with customers to help them to understand how they can increase the quality of customer service, reducing the costs and transform the way they serve with social, mobile engagement and crm solutions.

Milano

MCS ( Multichannel solution ) is a Business Unit of Bizmatica and the scope of this unit is developing a market of Voice solution like Unified Communication, Contact Center, Knowledge/Content Management, Mobile CRM.Responsible for sell management consulting, service and product of Bizmatica and our partners. To help customer to boost revenue and profitability with fact-based approaches. Have the authority and confidence to act and use my experience as a marketing professional to grow and develop new ideas and help Italian market meet its goals and priorities.

Milan Area, Italy

Executive Account Manager of Reitek in Milan. Reitek s.p.a. is a global manufacturer of software like CTI, CRM technology, management consulting, technology services and outsourcing company, present in Italy with net revenues of €10million for the fiscal year 2012 and 90 employees. Committed to delivering innovation, Reitek collaborates with its clients to help them become high-performance businesses and goverments.Work with the objective to help clients to boost revenue and profitability by developing disciplined, fact-based analytic approaches in the sales, marketing and commercial areas.Responsible for sell product, service and management consulting suggesting new information systems in major companies in the industrial market, as well as in retail and telecommunication.Have the authority and confidence to act and use my experience as a marketing professional to grow and develop new ideas and help Italian market meet its goals and priorities.My skills, covering functional processes and technical architectures, allow me on the one hand to meet with the top management and to address the business vision, and on the other to drill into details of the possible solutions.Other skills:Knowledge of Enterprise/Finance/Telecom marketplace, customer needs, buying behaviour and marketing and sales strategies.Ability to build rapport and communicate at all levels. Ability to construct logical, credible and winning arguments that will persuade decision-makers.Ability to work with team( reactive and proactive ). Use opinion and view of other team member’s to improve work. Look for areas where relationships between the team and its customers are not working. To make well-considered recommendations on how to improve these agreed action.• Italian Telecom and Media provider –Functional scope: Sales Promotion of Telecom&Media Provider Role: Executive Account ManagerTechnical Architecture: CTI, CRM, Management Service solution for any customer installation

Genoa Area, Italy

Genoa Area, Italy

Genoa Area, Italy

Genova

Infomaster Group is a global manufacturer of software like CTI, CRM technology, management consulting, technology services and outsourcing company, present in Italy with net revenues of €12million for the fiscal year 2009 and 100 employees.Responsible for sell product, service and management consulting suggesting new information systems in major companies in the financial banking market, as well as in retail and telecommunication.• Italian Banking Market (Finance, Telecom Provider, Energy Provider ) - Role: Executive Account ManagerTechnical Architecture: CTI, CRM and Management Service solution• International Development –Functional scope: Founding of a new partnership in BrasilRole: Marketing ManagerTechnical Architecture: Knowledge New Market, Sales Promotion of CTI, CRM and Management Service for develop that market.Confidence to instigate required change and manage the change process. Anticipate change, future needs or risk in the business or areas of responsibility and propose appropriate activities to meet these challenges

National Account Manager of Nextiraone Italia, a commercial company than provide to Telecom Italia, Albacom, Fastweb the equipments from Alcatel, Nortel and Cisco vendor ( PBX, IPBX, Call Center and Data solutions )

Genoa Area, Italy

Turin Area, Italy

Turin Area, Italy

System Engineer

Master In Telecomunications, Telecomunication Management

Education record

Bachelor'S Degree, Electrical And Electronics Engineering