Roberto Umana Email & Phone Number

Remote

• Manages/coordinates learning and development focused projects for a global workforce development company
• Maintains routine communications with senior management and the client concerning all aspects of the project
• Conduct scoping meetings to actively supports and communicates detailed project plans and schedules
• Resolves resourcing constraints or conflicts by providing clients with high level of customer service
• Collaborates with testers and developers to provide clients with quality technical training/development programs
• Ensure policies, programs and guidelines are followed by team and manage escalations/exceptions, as needed

Remote

• Drive contact with clients set project expectations, establish timelines and resources
• Coordinate with internal teams and external entities to identify and allocate the necessary resources for each project
• Coordinate contract administration and life cycle to ensure fully executed agreements
• Create detailed plans for each project to outline execution strategy including objectives and schedule.
• Track and communicate progress by using metrics for presentation to clients and internal leadership
• Developing new partnerships and maintaining relationships with various organizations

Washington, District Of Columbia, United States

• Provided hands-on support for executive level administrative and operational functions through project management
• Demonstrated proactive problem solving and project management skills while addressing concerns, maintaining client satisfaction by rapidly responding to their support needs through effective staff and resource management
• Executed multiple daily project operational activities and assisted in the project budget development and management.
• Collaborated and worked closely with colleagues from other departments and worked on the creation and implementation of new processes to increase team efficiency
• Engages in quality control to ensure accuracy in data input, management, and reporting, ensuring all data is organized and validated prior to drafting reports or filing into an internal database
• Introduces improvement strategies and solutions to optimize internal processes and streamline workflows

United States

• Initiated and implemented program design and organizational structure
• Managed cross-functional operational initiatives including providing hands on support for overall program success, proposals, curriculum development, and project completion
• Introduced improved practices and processes designed to optimize recruitment, training, and management of volunteers, working with executive leadership to align program objectives with resources and capabilities
• Oversaw operational budget planning and resource allocation
• Demonstrated notable experience managing projects and events in support of marketing and outreach initiatives
• Reviewed, tracked, and managed volunteer applications including conducting necessary security and background checks

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Social Work

Associate'S Degree, General Studies