Roberto Umana Email & Phone Number

Remote

• Manages/coordinates learning and development focused projects for a global workforce development company• Maintains routine communications with senior management and the client concerning all aspects of the project• Conduct scoping meetings to actively supports and communicates detailed project plans and schedules• Resolves resourcing constraints or conflicts by providing clients with high level of customer service• Collaborates with testers and developers to provide clients with quality technical training/development programs • Ensure policies, programs and guidelines are followed by team and manage escalations/exceptions, as needed• Maintains project data in resourcing and data management systems as required by maximizing communications vehicles and project management tools to ensure real-time and close connection to business leaders, organizational priorities and changes• Aligns internal development schedules/processes to deliver on client’s vision and target completion dates• Collaborates with key stakeholders to properly execute the develop and improvement of cross-functional training focus areas• Act as a learning and talent development advisor on effective and leading-edge learning and development technology to achieve business goals

Remote

• Drive contact with clients set project expectations, establish timelines and resources• Coordinate with internal teams and external entities to identify and allocate the necessary resources for each project• Coordinate contract administration and life cycle to ensure fully executed agreements• Create detailed plans for each project to outline execution strategy including objectives and schedule. • Track and communicate progress by using metrics for presentation to clients and internal leadership• Developing new partnerships and maintaining relationships with various organizations• Manage team and task in order prevent any lapse in deadlines and projects• Creating individual strategy for long term placement relationships as well as fulfilling requirements for stakeholders with an emphasis on developing new partnerships within a particular region of the country

Washington, District Of Columbia, United States

• Provided hands-on support for executive level administrative and operational functions through project management• Demonstrated proactive problem solving and project management skills while addressing concerns, maintaining client satisfaction by rapidly responding to their support needs through effective staff and resource management• Executed multiple daily project operational activities and assisted in the project budget development and management.• Collaborated and worked closely with colleagues from other departments and worked on the creation and implementation of new processes to increase team efficiency • Engages in quality control to ensure accuracy in data input, management, and reporting, ensuring all data is organized and validated prior to drafting reports or filing into an internal database• Introduces improvement strategies and solutions to optimize internal processes and streamline workflows• Processes invoices and payments, maintaining compliance with all established policies and practices• Acts as a liaison between union leadership and clients, employing exemplary communication skills to facilitate healthy internal relations and collaboration in support of mutual objectives

United States

•Initiated and implemented program design and organizational structure • Managed cross-functional operational initiatives including providing hands on support for overall program success, proposals, curriculum development, and project completion • Introduced improved practices and processes designed to optimize recruitment, training, and management of volunteers, working with executive leadership to align program objectives with resources and capabilities • Oversaw operational budget planning and resource allocation • Demonstrated notable experience managing projects and events in support of marketing and outreach initiatives • Reviewed, tracked, and managed volunteer applications including conducting necessary security and background checks • Facilitated training for volunteers each quarter, ensuring the clear and concise delivery of program goals and directives while evaluating the unique strengths of each team member to match volunteers with vacancies • Established new volunteer policies, procedures, and codes of conduct

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Social Work

Associate'S Degree, General Studies