Spearhead the development, implementation, and evaluation of continuous quality improvement initiatives, enhancing organizational effectiveness through targeted training and team consultations.Establish and align goals and objectives for the Quality Improvement Program to ensure compliance with Joint Commission standards, California Coding regulations, Title 22, and other accrediting bodies.April 2017 - January 2022: Designed, tested, and launched a comprehensive quality program at Contra Costa County Adult Detention Facilities, collaborating with a multi-disciplinary team to develop key programs, including a Suicide Prevention initiative and legal and clinical workflows for the administration of involuntary anti-psychotic medications (penal codes 1369 and 2693).January 2022 - Present: Oversee critical programs including Patient Experience, Performance Improvement, Regulatory and Accreditation compliance, Licensing, Policy Management, and Student Internship initiatives, driving continuous improvement in service quality and patient outcomes.

Selected as a Blue Zone Team Member by Anna Roth, CEO, to drive health system evaluation and redesign initiatives; co-developed a management system for a Medi-Cal-funded five-year plan valued at over $350 million and created a curriculum for an internal learning series that benefited 96 staff members.Facilitated multiple multi-disciplinary teams focused on enhancing patient flow, safety, and health equity through Lean and Model for Improvement strategies, achieving a one-hour reduction in med-surg discharge times and a 100% increase in the accuracy of patient-preferred pharmacy use post-discharge; contributed to the publication of CCMRC’s Equity Report.Developed and recruited for a healthcare administration internship program for graduate, undergraduate, and high school students; supervised and mentored 18 students since 2014, providing letters of recommendation for graduate school applications and serving as a continued resource for previous interns.Managed the Safety Event Reporting System (SERS) intranet environment; investigated HIPAA breaches and authored corrective plans submitted to the California Department of Public Health.Actively contributed to leadership meetings addressing operations, Medi-Cal funded programs, government relations, strategic planning, and patient safety.

Co-authored annual and semi-annual reports for Medi-Cal funded programs valued at over $350 million, contributing to strategic decision-making and program evaluation.Conducted and analyzed the Hospital Survey on Patient Safety Culture, incorporating data from over 700 staff members to assess and enhance safety practices within the organization.Completed an MPH thesis focused on Communication Environment Analysis and Project Management recommendations for the Delivery System Reform Incentive Payment (DSRIP) program at Contra Costa Regional Medical Center and Health Centers, providing actionable insights for improving organizational communication and project management.

Fall 2017, Course 224E - Healthcare Quality: Measurement and ImprovementInstructed graduate-level students on the current state of healthcare quality in the U.S., focusing on key metrics and challenges.Guided students in designing quality improvement programs tailored to specific populations, equipping them with practical skills for real-world application.Explored conceptual frameworks for measuring and improving healthcare quality, fostering critical thinking and analytical skills among students.

Coordinated sales, marketing, and travel logistics for seven international conferences over two years, focusing on the objective measurement of Parkinsonian patients.Represented the foundation at key conferences, including the Movement Disorders Society (2013), World Parkinson Congress (2013), World Congress on Parkinson's Disease and Related Disorders (2013), Combined Sections Meeting (2014), and Movement Disorders Society (2014), effectively promoting research initiatives and fostering professional connections.

Managed the complete life cycle of 18 grants using CyberGrants, supporting institutes focused on Parkinson’s disease research.Coordinated exhibit hall demonstrations and symposiums at the MDS International Congress 2011 in Toronto, Canada, enhancing the foundation's visibility within the research community.Tested 50 clinical measurement devices co-developed by Kinetics Foundation and Intel Corp., identifying a power supply failure that led to successful re-manufacturing efforts; devices valued at over $2 million.Provided administrative support during quarterly milestone review meetings and conducted site visits to observe surgeries and MRI trials at grantee locations, facilitating valuable insights into ongoing research.Acted as a research data analyst for Foundation Founder Andy Grove and the Director of Programs, contributing to data-driven decision-making processes.