Roberto Vidal Email & Phone Number

Rio De Janeiro, Rj, Br

Rio De Janeiro, Rj, Br

São Paulo, São Paulo, Br

London, United Kingdom , Gb

Leadership of more than 300 direct employees.Responsible for defining new service strategies and the execution plan, for large and medium-sized clients, multinational and national.Responsible for the operations area, in the control of indicators (budget and customer satisfaction), execution of operational activities, interface with the sales, marketing, financial, HR and Administrative areas, in addition to the relationship with the company's external customers.Creation and management of the monthly / annual budget.Participation in the Executive Committee to align strategies and develop action plans.Management of outsourced services to work on internal and external customers.Change management and operational efficiency.Team management and development, focusing on customer support and critical mission. Accomplishments:Strategy development and implementation of the Customer Experience process, application of the PIMO model (Plan, Implement, Monitor, Optimize), for better performance with customers, mapping the customer journey, improving the customer experience, increasing the generation of revenue during the adoption and expansion of contracted services. Creation of a strategy with the main supplier, for the reference of the Customer Success Manager performance model, with a reduction in the cancellation rate above 70% and NPS of 76.Creation of a management process using quality tools such as PDCA, continuous improvement cycles, panels and dashboards for the realization of standardized reports, generating insights for the organization, favoring better decision making and correction of quality deviations.Transformation of the team management model, work with the Training team to ensure the development of the leadership profile of the management team, with the application of dynamics, workshops and coaching.Improvement in the quality of service with specific actions within the team. SLA from 67% to 96% in 1 year.

London, United Kingdom , Gb

Leadership of 250 employees.Leader of new Operations and Services strategies, team management and budgets. Accomplishments:Operations Meeting Project: Creation of the Operational Efficiency program, with a focus on identifying points of improvement and efficiency within the organization, improvement of leadership, implementation of action plans, with significant savings, in addition to operational, logistical, fiscal, improvement of cash flow, risk reduction for the company.Implementation and design of new processes, tools and KPIs.Leadership Toolbox Project: Development and training program for new leaders, in partnership with HR, being responsible for content development and providing training for the organization's leaders, resulting in cost reduction, in addition to maintaining and propagating the company's culture.

London, United Kingdom , Gb

Leadership of 50 employees.Management of the logistics team and service backoffice, being responsible for ensuring the operational excellence of the team.Management of the purchasing team, logistics, import, billing, management systems, service contracts, service renewal and pricing.Management of P&L related to 80% of the organization's revenue.Optimization and execution of the Order-to-Cash process.Accomplishments:Reduced equipment delivery time from 86 to 60 days, with a review of the entire logistics chain.80% reduction in import costs, in addition to the import time from 14 to 5 days.Reduction of logistics costs by 50%.

Bryanston, Johannesburg, Za

Bryanston, Johannesburg, Za

Leader of new services strategies (LAER - Land, Adopt, Expand and Renew and the Client Success Management function). Responsible for implementing and designing the processes, tools and KPI. Leader of the Operational Efficiency Program that resulted in expressive cost reduction and revenue growth for the company.

Bryanston, Johannesburg, Za

As Logistics Manager, I take full responsibility for the whole team of logistics and services back office staff. The main purpose of this position is to ensure that the logistics team will act in a coordinated way to ensure that all logistics related processes are executed successfully and efficiently.I started managing a small team of 10 people responsible for procurement, invoicing, importation and client support, after one year I started to absorb other areas like services contract management, management systems, services renew, pricing and also had an organic grew in the initial areas.My daily activities include:• Act as a facilitator and influencer inside the company not only inside my structure• P&L management for 80% of company revenue• Ensure the most effective and efficient process OTC• Manage the PDCA cycle in order to provide constant process evolution• Accountable for Operations Meeting – 3 year cycle of yearly events that aim the leadership development for the companyMain accomplishments:• Reduction of equipment delivery time from 86 days to 60 days• Reduction of customs process length from 14 days to 5 days• Reduction of 1.4% regarding importation costs• Reduction of national logistics costs from 1.5% to 0.85%• Operational efficiency per fiscal year more than BRL 2.5M

São Paulo, São Paulo, Br

Financial responsible, human and administrative resources, in addition to the management of third parties."Pricing" of all commercial proposals for hardware, software and services.Management of the OTC (order to cash) process. Analysis of profitability / positioning of products and services.Conduct the study of the most efficient suppliers and business models to meet customer demand.Management of the registration data and financial reports of the ERP SAP.

Bryanston, Johannesburg, Za

Leadership Manager of 3 direct employees.Responsible for the Internalization of Orders with a focus on the security of the operation.Responsible for Billing, in ensuring compliance with the best process, tax and financial practices.Responsible for Operational Logistics, managing delivery time according to best practices.Accomplishments:Support to the pricing area, creation of tax strategies and business models, through sourcing alternatives improving the financial performance of projects by up to 25%.

Bryanston, Johannesburg, Za

Responsible for the roll-out of the global quotation and purchase integration system, and business flow mapping.Responsible for enabling new international suppliers by analyzing the quotation, purchase and import process.Face-to-face meeting at the Dimension Data Matrix in the USA to understand and discuss the implementation of the DD Direct system in Brazil.Performance with the United States team in search of improvements to the eProcurement system, adapting to the needs of the business in Brazil.Accomplishments:15% faster problem resolution. Direct action with the internal and external customer in order to clarify doubts.30% reduction in the time for submission of proposals.20% reduction in errors due to reduced human interaction in the process.Responsible for the pricing model and allocation of logistics costs, with greater agility in pricing.Reduction of operating costs by replacing imports with national distribution.

Bryanston, Johannesburg, Za

Bryanston, Johannesburg, Za

Coordinate customer solution projects; Map customer needs; Develop complex commercial and technical proposals, managing the delivery of other areas participating in the scope of the proposal; Participation in international internal and external projects; Creation of a joint product solution, leveraging the sale of services; External pre-sales meetings and presentation of the solution to customers; Achievement of 80% in meetings with customers transformed into sold projects; Implementation of the proposal prioritization system, with a 30% reduction in delivery time.

Bryanston, Johannesburg, Za

Master Of Business Administration - Mba, Business Administration And Management, General

Leadership Development Program, Administração E Negócios

Global Business Certificate Program, Business Management

International Mba - Master Of Business Administration (M.B.A.), Logistics And Supply Chain Management

Extension Course, Logistics And Supply Chain Management

Bachelor, Business Management And Foreign Trade

English Language And Literature, General