Description of CapabilitiesCreative, award-winning, program developer & helping expert... visionary, organized, flexible & effective leader, manager, & team-builder...extraordinary customer service professional, committed to the highest level of customer service... careful listener, with acute perception, gifted in understanding others... articulate verbal & written communicator... imaginative, empowering guide & coach... adept with military veterans, diverse cultures, ethnicities, age groups & disabilities... proven public speaking ability... innovative, focused planner & problem-solver... excellent language facility... Golden Web Award winnerSpecialties:• 25 years' creating success by providing expert career guidance, advising, support & empowerment to adult students and those in transition (veterans, disabled, displaced homemakers, at-risk youth, seniors)Evidence of Effectiveness • Conceived, developed & implemented WorkStrides, an innovative, statewide career development program for clients of Washington State Division of Vocational Rehabilitation• Nominated as DSHS Employee of the Year, Individual Performance Award • Obtained $200,000 in successive federal grants, via grant writing & grant administration • Instrumental returning a client with a severe brain injury to work (as a Business Law professor)• Nominated for performance awards (Model the Way, Encourage the Heart, Challenge the Process, Enable Others to Act, Teamwork) • Conceived, developed, & marketed the digital ADA & FMLA Reference Library • Created an accompanying website that received the Golden Web Award from the International Association of Web Masters & Designers• Presented at a National Council on Rehabilitation Education Conference in Washington, D.C.• Originated a customer service program resulting in a marked increase in customer satisfaction & employee morale, a 17% increase in sales volume, & a 105% increase in pre-tax profits • Certified Dependable Strengths Trainer
Listed skills include Career Counseling, Resume Writing, Public Speaking, Community Outreach, and 43 others.