Robert Padmore Email & Phone Number

A pragmatic and hands on digital transformation leader who thrives on managing change with 20 years cross-sector experience in Telcos/Sat Coms, Consumer, Retail, Media and Utilities. Lead multi-million pound transformation programmes, managing teams of over 50 client and consulting staff. Delivered success through cross-collaboration, empowering teams and a focus on customer centricity.Skillset * Digital Transformation Management: Programme and Product Leadership, Stakeholder Engagement, Fitness Assessment, Value modelling, Initiative Prioritisation, Customer Experience Journey Mapping and Governance for continuous delivery ​* Agile Ways of Working: Build and run collaborative teams to deliver outcomes at scale and speed​* Service Design: End to end journey mapping and service orchestration​* Omnichannel Strategy: Develop, align and operationalise channel capabilities* Automation: Define and deliver business and customer capabilities through API integration and automation at scale ​* Martech Platform Optimisation: Platform assessment and gap analysis, initiative prioritisation and backlog refinement through lab-based methods (test and learn)​* Martech Platform Experience including Adobe / HubSpot / Mulesoft​* New age technologies: AI ,ChatBot, IOT