Rob Paik Email & Phone Number

Mclean, Va, Us

Reston, Virginia, Us

SZNS Solutions is a certified Google Cloud Partner specializing in technology consulting and implementation services for web3 & cloud computing domains. We are partners with a builders-first mindset.

Global, Remote, Distributed, Oo

Nashville, Tennessee, Us

Herndon, Virginia, Us

Herndon, Virginia, Us

New York, New York, Us

￭ Solo Project: "Fitted Threads" Crowd-sourced platform for users to browse and post true size measurements for clothing purchased online that shoppers traditionally do not have access to. Users are also able to create profiles and enter personal measurements and initiate searches to find clothing that match their personal measurements. - Front-end developed using JavaScript, React.js, Redux.js, Bcrypt, Semantic React UI Framework, and custom CSS- Back-end API built using Ruby on Rails to communicate with a PostgreSQL database capturing user profile data, clothes posted, clothes categories, clothes sizes and measurements by respective sizes, etc.

Los Angeles, Ca, Us

￭ Non-Profit Television Program Distributor: Project & Release Manager for a Rights Management solution implementation across multiple groups in the organization: Finance, Distribution, IT, Legal, Programming, and Operations. Responsible for identifying issues and driving them to resolution, acting as a liaison between both business and technical teams. Developed project plan and reported on weekly status and monthly stakeholder meetings to highlight project progress and risks/issues. ￭ Video Relay Service Company for the Deaf/HoH: RFP Track Lead for a 5 System Solution Evaluation process to replace the organization's VRS platform. Managed the process for multiple system RFPs happening in parallel. Created RFP document, defined MVP requirements in collaboration with the client, developed scorecards to assess each vendor, and owned the vendor management process end-to-end: coordinating Q&As, demos, and POCs.￭ Video Relay Service Company for the Deaf/HoH: Project Manager for a Current and Future State Systems Assessment of the company’s main Video Relay Service (VRS) platform. Conducted interviews and facilitated workshops to define current state and future state business processes. Delivered Final Recommendations which included a Pain Point Catalog, Gap Analysis with Recommendations, and a detailed project plan for the next Solution Evaluation phase of the project.￭ Major Television Network: Project Manager for Long Range Planning (LRP) initiative across 14 Business & IT Groups. Conducted interviews with groups to capture business goals, pain points, and ongoing key projects. Collected a comprehensive list of systems to create a Current State Application Inventory and Landscape spanning across all groups. Developed a Technology Roadmap to support the organization’s business aspirations and goals.

Paris, France, Fr

￭ Leading Healthcare Technology Company: Scrum Master & Lead Business Analyst for multiple successful releases in the client’s integration effort into Salesforce and ServiceMax with SAP. Coordinated closely across multiple Scrum Teams and Product Owners during Scrum of Scrums while leading a team of Developers, Testers, Business Analysts, and Validation Engineers. Facilitated: Sprint Planning, Daily Stand-ups, Backlog Grooming, Sprint Demos and Retrospectives to be consistently on or above target within 10-day Sprints. environment with multiple vendors. ￭ Major U.S. Airline Carrier: Release Manager for Digital Workforce Transformation. Collaborated with client leads in an AGILE environment across Product Solutions, Development, Business, Solution Architects, Testing, Training and OCM to create a detailed Deployment Strategy, Deployment Plan, and Data Cutover Plan for Releases within the program.￭ World’s Largest Retail Greeting Card Company: Business & Technical Analyst for major company initiative to update and streamline legacy technology solutions used across the entire company. Responsible for the on-time completion of the Blueprint phase for multiple custom applications planned for development around their Order to Cash business processes, worked with client stakeholders (business analyst, solution architects, technical analysts, etc.) throughout the review process for Requirement Matrices, Use Case Inventories, Use Cases, and Technical Interfaces with integration points across SAP, JDA, and multiple custom databases.

Paris, France, Fr

￭ Top 10 US Personal P&C Insurance Carrier: Functional Test Lead for a large Customer Experience program to modernize all customer facing documents by implementing HP Exstream on the client’s Mainframe and Front-End HTML Platforms. Led the successful completion of a testing project of 2 years (9 releases and 38 states) with an 11 member off-shore and 3 member on-site team. Managed relationships in a complex client environment with External Vendor Developers & SMEs, Client SMEs, Client Business Analysts, and Client Business Leads to facilitate review meetings, issue resolutions, and deliver status reports.￭ Top 10 US Personal P&C Insurance Carrier: Account Project Management Office for a program of 150+ onsite & offshore employees. Supported and developed proposals, staffing plans, work orders, and profit margin models. Managed the time and expense entry for all account members and reconciled invoices for payment.

New York, Ny, Us

￭ Performed data analysis on annual Employee Engagement Survey results to pinpoint critical areas for development in a multi-department review and developed follow-up action plans￭ Responsible for design to implementation of training courses on Controlling Anger, Professionalism, and Time Management; facilitated training on managerial skills for supervisors as well as standard operating procedures (SOP) for front-line staff

New York, Ny, Us

￭ Developed a business proposal presentation for a client using both quantitative and qualitative research data to initiate Quality of Hire and New Hire Survey practices￭ Responsible for managing a background check process for a client dealing with sensitive information; handled education and employment verifications, reference interviews, and coordinated drug and background screens

City Of Industry, Ca, Us

￭ Prepared and updated weekly reports for company inventory and logistics; created a new spreadsheet to document sales and forecast inventory among primary distributors￭ Worked closely with CLO's manufacturing facilities in China; generating Purchase Orders and handling inquiries￭ Appointed as an interim project manager overseeing a team of engineers in a manufacturing facility on a business trip to Guangzhou, China￭ Saved the company over $15,000 in projected costs for UL product testing with the discovery of a much more cost effective method to have projects quoted￭ Learned and oversaw a newly developed RMA process for company's flagship product, and acted as a liaison for CLO in dealing with it's partners, such as Vizio, in relation to the process￭ Charged with handling special projects such as: Consumer Electronics Show (CES 2010), Underwriters Limited (UL) product testing, product sourcing, etc.

St. Louis, Mo, Us

￭ Assisted in sorting vehicle registration and title files for over 75,000 vehicles gained during the acquisition of Alamo by Enterprise Rent-A-Car￭ Utilized two administrative programs R.A.L.P.H. (Rapid Access Letter Paper Handler) and T.M.S. (Title Management System) to draw up and input date for further filing processes￭ Provided multiple supervisors in the office with administrative support

￭ Led a multi-cultural team of 11 people which in turn oversaw 30+ people￭ Oversaw consistent weekly and monthly reports from staff members; utilized the Strategic Planning Process and S.W.O.T. Analysis to review and revise team's steps in achieving set goals￭ Coordinated team building activities/socials to keep members motivated and to foster overall team unity￭ Planned and executed a team trip, taking care of travel accommodations and schedule; all within a foreign country with a group of foreign students

Software Engineering

M.A., Industrial/Organizational Psychology

B.S., Psychology