Robert Panizari Email & Phone Number

Washington, Dc, Us

Executive leader of Managed Security Services business specializing in Cyber Risk mitigation services, including Managed Detection and Response/xDR, Cyber Risk Advisory, and infrastructure hardening to mitigate risk exposure for a global client base.Highlights include: successfully launching a newly formed, unified, global managed services delivery organization, facilitating a high growth business model; aligning service offering portfolio to channel strategy, and shaping GTM approach; managing P&L, delivering strategy to grow high quality revenue, increase profitability, and maximize retention through a client-centric approach.

Lead global technology operations and strategy Drive Business outcomes through platform, data, and automation strategies and solutions Build collaborative partnerships between People, Process, and TechnologyEmpower stakeholders – Servant Leadership approach to fully utilizing technology to deliver business outcomes Collaborate with business pillars to track market orientation, guide alignment of technology posture and landscape, and ensure competitiveness within the broader marketScale global technology operations and service delivery to maintain alignment with company trajectory and growth factorsHarden cybersecurity posture leveraging cybersecurity and Incident Response talent and industry insight Set and managed budget of global technology operations and service delivery teamsSpearhead new service delivery offering from the ground up, transforming internal lessons learned into service offering with industry and company strategyMentor and lead business unit leaders to drive success throughout Technology pillars: Corporate IT, Forensics and Incident Response Lab Operations, Information Systems, DevOps, and Managed Service Provider operations

Lead and develop global Corporate IT operations. Consult senior-level stakeholders across the organization to identify business and technology needs and to streamline the use of IT systems. Provide regular briefings and conduct strategy sessions with senior-level stakeholders. Develop, manage, and track annual Corporate IT budget.

Architect, engineer, and maintain all facets of company-wide IT technology including: private and public-cloud corporate IT infrastructure, data center infrastructure, and cyber-forensics lab environment from scratch. Engage in devops, including research and development and requirement gathering of in-house proprietary cyber-forensics platform. Occasional support of IR and remediation teams.Technology oversights include: VMWare/ESXi, Hyper-V, Cisco Meraki, Veeam, Sentinel One, O365, Azure Cloud, Synology, Linux, Windows Server, FortiGate.

Washington, D.C.

Engineer, implement, and maintain all private and public cloud IT infrastructure for 100 user organization with focus on security, accessibility, and usability. Manage and partner with vendors to achieve industry leading ITIL practices in an agile, sensitive, and extremely targeted IT environment.InfoSec and Cybersecurity Design, configure, and implement InfoSec and Cybersecurity solutions to improve security posture in a volatile and targeted political environment. • Identity Protection/BEC/Email Security – Multifactor Authentication, Conditional Access, Azure Information Protection, Security Awareness Training; SEIM; MDR/EDR; DNS; Policy CreationIT Infrastructure Design, configure, and implement private cloud infrastructure and leverage SaaS platforms to improve security, accessibility, usability, and align with ITIL standards. Private Cloud Projects:• Enhance key systems from legacy bare-metal servers to VMWare hypervisor• Redesign Wireless solution utilizing Aruba technology; Implement two-tier PKI; 802.1x secure WiFi • Redesign Firewall solution of single Sonicwall to Highly Available Palo Alto Firewalls; integrate secondary ISP for load balance and HA • Design Backup/DR solution with a combination of Veeam and Microsoft Azure backup solutions to meet organization RPO and RTO goals.• Standardize endpoint OS deployment (Win/MacOS)SaaS Projects – Leverage SaaS platforms to provide improved accessibility, usability, and security while facilitating the organization’s business needs:• Microsoft Azure (InTune MDM, Azure Information Protection, Conditional Access)• Implement OneDrive/SharePoint• Enable SSO and SAML login authentications

Washington D.C. Metro Area

Manage Service Desk staff comprising of 4 Service Desk Specialist and two Audio/Visual Technicians overseeing the needs of ~400 users. Manage life cycle of technology projects, providing tactical and operational direction for the end to end delivery of IT solutions. - Implement an effective and workable framework for daily performance, metrics and benchmarks, and team organization standards and processes- Establish SLAs, trackable metrics, and refined workflow/processes designed to improve efficiency, provide accountability, maximize performance of responsibilities- Oversee daily workflow of Service Desk ticketing to ensure timely resolution to end user requests- Goal alignment of Service Desk team to departmental and organizational goals. - Coach and work closely with individual Service Desk staff members to achieve yearly goals and capitalize on career growth opportunities.- Serve as tier 3 escalation of issues as requestedLead Technology Systems Implementation Projects- Utilize project management methodologies to ensure successful project implementation- Establish processes that provide accountability- Oversee all phases of the project life cylce- Lead a team of internal staff and vendors to ensure successful hand off and project closure deadlines are met- Conduct regular meetings throughout organization (C-level and below) about ongoing IT project implementations, technology requirements gathering, and IT initiatives- Manage long term service and project to project vendor relationships- Contract/MSA/SOW writing and negotiation

Act as manager and liaison of contract, remote service desk, as well as engage in a variety of support roles for IT department supporting approximately 400 users (onsite and remote) and 4 office locations. Managed contracted, remote tier 1 service desk• Bi-weekly meetings to discuss performance metrics, service desk roles/responsibilities/requirements, strategizing • Produce policy and procedure documentation for use by tier 1• ~70% improvement in ticket closure at tier 1 level | ~80% reduction in tier 2/3 escalations Regular communication to organization (C-level and below) about project implementations, goals, IT initiativesDeskside Support• Engineered more efficient image deployment by standing up WDS/MDT server• Engineer companywide rollout to Windows 10 Enterprise• Responsible for IT onboarding of new employees: tech assignment, account creation, information presentation• Maintain database of approx. 600 assets, peaking at approx. 90% accountability• Tier 2/3 troubleshootingNetwork Administration• Network buildout to facilitate company transition to new office building (150 users, 8 segmented networks)• Buildout of “dirtynet” for Quality Assurance for malware sample testing within the network Systems Administration • Built and configured vHost to live in server room of new office building including server migration and resource allocation after installation• Built/implemented file server as resource for user data retention • Deployed new GPOs to better facilitate user interaction: IP based printer mapping, Win 10 security/accessibility• Engineered companywide transition to Bitdefender AVS from Sophos Endpoint SecuritySecurity Analyst• NOSC monitoring Weekly analysis of ~2000 threats logged by network security appliance: threat identification, remediation, escalation as required Assisted security engineer with policy/fingerprint tuning, and development

Burtonsville, Md

•Responsible for managing the scoping, bidding, and rehabilitation of foreclosed, bank owned properties to be placed on the market for sale.•Responsibilities included job scoping, bidding, scheduling, supply chain management, vendor/contractor management, client relationships, quality control. •Managed approx. 45 properties, upwards of 15 simultaneously during all phases of rehabilitation from bidding, budgeting, supply chain management, construction, and quality assurance with strict deadlines.•Fostered productive working relationships with customers, venders, and subcontractors •Proposal writing/review, cost analysis, project strategy, implementation, follow up

• Experience teaching developmental, freshman, sophomore composition, and literature courses. • Extensive experience teaching English as Second Language courses. As such, I have experience navigating the needs and difficulties of non-native students as well as optimizing my classroom for a multi-cultural approach. • Awarded grant to design digital lessons and worksheets for Howard Community College’s college composition electronic course guide.• Presented at faculty workshops on the use of technology in a modern classroom• Awarded grant to design curricula and teaching tools for the use of literature in teaching critical thinking and composition.• Presented at faculty workshops on using literature within a composition classroom• Served as faculty mentor for ESL, college composition instructors. Duties included assisting new adjunct faculty, serving as liaison for English department chair, and addressing issues and concerns from ESL adjunct faculty.

• Experience teaching freshman composition and selected studies in English courses. • Responsible for grading, lecturing, instruction, course design.• Curriculum design • Translate and communicate complex ideas and procedures to a non-technical audience with a goal to educate and encourage self-sufficiency • Communicate to large and broad audiences of varying backgrounds, requirements, and technical proficiency through oral and visual presentation• Research and develop new strategies to facilitate and process goals and objectives • Design and implement framework, metrics, and benchmarks to measure performance and adjust approach as needed• Maintain detailed, technical documentation designed to communicate policy and teach procedure

Master’S Degree, Humanities/Humanistic Studies

Bachelor’S Degree, English Language And Literature, General