Robert Parent Email & Phone Number

Harrisburg, Pennsylvania Area

Plan, budget, oversee and document all aspects of projects within the Department of Human Services. Work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support. Coordinate with vendors on contracts to deploy new systems and reallocate current systems. Maintain software license database and work with program offices and vendors to renew licenses to avoid disruption from every day work functions.

Mechanicsburg, Pennsylvania

Provides computer help desk support via telephone communications with end-users.Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists.

Mechanicsburg, Pa

Undertaking repairing work for laptops, diagnosing, and fixing hardware and software faults Identifying the nature and reasons of failure of the computer systems and applying logic and right approach for repair Replacing defective hardware and updating software in laptops Examining visual components and making sure the screen portrays clear picture Ensuring laptops are providing loud and clear audio quality Replacing the non functioning keys of the keyboard and ensure its smooth operations Lead team to meet daily goals and assisted with complex repair problems.

Madawaksa, Me

Installed desktop image, operating systems and applicationsResearched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctionsPerformed hardware and account setups for new employeesProvided off hours support for high priority issuesSet up and configured wireless access points and maintained client connectivityProvided maintenance, installation and configuration of network and workstation hardware and software

Performed lab bench checks with analysis repair and calibration of avionics electrical equipment. Performed inspections and avionics installation per FAA. Identified system failure and replaced or repaired defective item.Reported to Quality Control department. Handled correspondence. Used hand and pneumatic tools soldering irons.

Bachelor'S Degree, Computer Applications

Computer Applications Award for academic excellence and expected future contributions within the area of computer applications. Computer.

Associate'S Degree, Computer Science

Computer related courses taken are: Intro to Visual Basic Introduction to PC Advanced PC repair Intro to networking Network security.

High School, General Education