Technical Support Group Supervisor
Current• Manage the installation and support of Information Technology equipment in 27 operating facilities • Direct supervision of 14 Technicians and indirect supervision of a team of 52 ◦ Performance appraisals, career development, on job observations, merit reviews ◦ Coordinate technician schedules and support coverage. Includes project scheduling and implementation ◦ Safety compliance and training • Installation and support of automated package sortation systems. Includes dimensioning and scanning systems, PLC’s conveyor automation and package systems • Cross functional project coordination • Vendor coordination; includes procuring bids, developing service contracts and job implementation • Budgeting and cost analysis. • Manage IT department operation and strategic planning; includes business requirements, project planning, and the organizing and negotiating the allocation of resources • Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements • Disaster recovery planning and implementation • Direct research on potential technology solutions and implementation in support of new initiatives, opportunities, and procurement efforts • Procurement of Information Technology equipment • Coordinate installation, database integration and support of external customer shipping systems • Collaborate with corporate project team on implementation and testing of new IT systems • Development and deployment of end user training plans • Identify process improvements and develop plan of action for change
