Robert Patak Email & Phone Number

New York City Metropolitan Area

- Develop and implement the customer care strategy in alignment with the organization's overall goals and objectives.- Lead and manage operations spread across two international sites supporting multiple country operations.- Ensure the delivery of exceptional customer experiences across omnichannel support structure. - Implemented and refined sales as a.

New York City Metropolitan Area

- Lead a team of 25+ customer affairs professionals, providing guidance, coaching, and performance feedback to drive a customer-centric culture.- Implement and manage customer feedback programs, including surveys, focus groups, and customer satisfaction metrics, to measure and monitor customer sentiment and drive continuous improvement.- Oversee the.

Washington D.C. Metro Area

- Led end-to-end recruitment team hiring for 100+ positions simultaneously, consistently meeting and exceeding hiring targets and reducing the average time-to-hire by 15%.- Developed and maintained strong partnerships with hiring managers, providing regular updates, conducting intake meetings, and ensuring alignment on job requirements.- Utilized an.

Arlington VA

- Established US customer care operations for Lidl during their first expansion outside of Europe- Collaborated with other departments such as product development, sales, and marketing to ensure alignment and effective communication regarding customer needs, issues, and opportunities.- Established mechanisms to collect, analyze, and act upon customer.

- Lead a team of 25 remote Customer Service representatives in a 24/7 call center operation.- Handled the overall daily operation of the Customer Service department. - Set quarterly and yearly growth plans and budgetary requirements. - Designed and implemented new systems and processes to strengthen a growing support team.

- Responsible for the day to day operations of the Govolution Support Team, which responded to direct client and end user technical support queries- Managed and maintained external vendor relationships and systems, including Salesforce CRM and Angle IVR.- Responsible for managing relationships and migration projects with First Data Merchant Services and.

Fairfax VA

- Managed an internal team of 50 and external team of 40 customer service reps that handled order inquiries and sales via telephone, email, and live chat systems- Established and managed relationship with external call center in Manila Philippines. - Managed daily operations of customer service department. This included payroll, quality control, training.

Chantilly VA

- Managed a group of 20 customer service reps who provided support for customers using online bill pay and banking software- Deployed new security and authentication suite to over 180 financial institutions. - Assisted with hands on operations and quality assurance of representatives.

Watertown NY

- Team manager for Sirius Satellite Radio contract.- Managed 30-50 reps handling inbound calls and emails concerning sales and technical support issues.- Provided recursive and new hire training and support to 250 seat contract.- Responsible for managing my team to meet KPI metrics.