An experienced business analyst with solid and progressive hands-on experience in all facets of project evaluation, stakeholder business and systems requirements gathering, cross-functional development activities and project management. Recognized as a change agent capable of managing cross-functional teams. Focused on analyzing, adapting, and improving processes, people and tools to fully realize strategic objectives. Dedicated to the continual improvement of business operations and able to effectively manage through adversity and rapid change.Specialties: - Strategic and tactical management of technical, service delivery and sales operations teams. - Processes, methods and tools related to sales operations, service delivery operations, and operations infrastructure. - Agile and waterfall software development processes - Regulatory evaluation and delivery experience with Sarbanes-Oxley (SOX), SSAE 16 / SOC2 and various information security standards. Skills and Applications: Variety of sales operations and infrastructure management applications (Masterstream, Salesforce, ServiceNow, Jira, Solarwinds, Spiceworks, Sharepoint). Extensive Product Management experience with cloud computing, SaaS, datacenter operations, disaster recovery, E-commerce, networking, virtualization/virtual desktop, information security, voice-over-IP and telecommunications. Business Knowledge base content management, development, presentation and improvement to support education/support of a variety of user bases.
Listed skills include Project Management, Data Center, Cloud Computing, Saas, and 14 others.