Paul Wolfe

Paul Wolfe Email and Phone Number

I'm a freelance writer of fiction, gaming, and technical/business content. Excelsior! @ SoftMatch
Paul Wolfe's Location
Round Rock, Texas, United States, United States
Paul Wolfe's Contact Details
About Paul Wolfe

An experienced business analyst with solid and progressive hands-on experience in all facets of project evaluation, stakeholder business and systems requirements gathering, cross-functional development activities and project management. Recognized as a change agent capable of managing cross-functional teams. Focused on analyzing, adapting, and improving processes, people and tools to fully realize strategic objectives. Dedicated to the continual improvement of business operations and able to effectively manage through adversity and rapid change.Specialties: - Strategic and tactical management of technical, service delivery and sales operations teams. - Processes, methods and tools related to sales operations, service delivery operations, and operations infrastructure. - Agile and waterfall software development processes - Regulatory evaluation and delivery experience with Sarbanes-Oxley (SOX), SSAE 16 / SOC2 and various information security standards. Skills and Applications: Variety of sales operations and infrastructure management applications (Masterstream, Salesforce, ServiceNow, Jira, Solarwinds, Spiceworks, Sharepoint). Extensive Product Management experience with cloud computing, SaaS, datacenter operations, disaster recovery, E-commerce, networking, virtualization/virtual desktop, information security, voice-over-IP and telecommunications. Business Knowledge base content management, development, presentation and improvement to support education/support of a variety of user bases.

Paul Wolfe's Current Company Details
SoftMatch

Softmatch

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I'm a freelance writer of fiction, gaming, and technical/business content. Excelsior!
Paul Wolfe Work Experience Details
  • Softmatch
    Senior Business Intelligence Analyst
    Softmatch Sep 2017 - Present
    Austin, Tx, Us
    - Analyze business trends in various verticals- Locate and evaluate early to late-stage startups based on market disruption and viability- Develop analysis reporting on market trends, startup environment, and marry that with client objectives- Work with clients to develop acquisition strategies for disruptors in their markets.
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  • Elastic Torch, Llc
    Freelance Writer
    Elastic Torch, Llc Jan 2012 - Present
    Writer. I write things.
  • Globalgig
    Senior Business Systems Analyst
    Globalgig Apr 2018 - Nov 2023
    San Antonio, Texas, Us
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  • Gtt
    Senior Business Analyst
    Gtt May 2016 - Sep 2017
    Arlington, Virginia, Us
    - Understand business processes from finance, sales, service delivery and service support. - Develop business process improvements and system enhancements in order to support business groups' initiatives. - Primary contact between business groups and development teams. - Work with Systems Group to define bugs and sustain tool improvement. - Build requirements documents, UAT/Test plans and support testing of system enhancements - Develop and deliver training to user base from all business groups. - Manage business improvement projects from inception to completion. - Support business groups' roadmaps for system enhancements - Develop reports and dashboards; provide data analysis; - Develop data analysis methods to measure project success.
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  • One Source Networks
    Director Of Information Systems
    One Source Networks Jan 2013 - Dec 2015
    Austin, Tx, Us
    Recognized leader and trusted resource by executive management, peers and individual contributorsTwo-time Service Award winnerTwo-time winner for President's Club / Mid-Year RetreatSales Operations Systems Development and ManagementEvaluate sales operations processes and teamsDevelop requirements for sales quoting toolsEvaluate tools to meet sales quoting requirementsDevelop and managed sales quoting tool and processManage support and constant improvement of sales quoting systemAccomplishments: Led corporate initiative to automate quotations and CRM. Led software integration with third-party vendor, managed system scope and development. Led all corporate training on sales systems. System was implemented in 6 months, automating 200 quotes per month, representing $700k per month in sales opportunities over a 1 year period.Corporate Communications Development and ManagementDevelop requirements for corporate intranet and knowledge baseEvaluate tools to meet intranet and knowledge base requirementsDevelop and manage intranet and knowledge baseManage support and constant improvement of intranet and knowledge baseAccomplishments: Researched, developed requirements and managed third-party developers to field a corporate-wide intranet system incorporating knowledge base, corporate communications, document repositories and other functionality, streamlining management of corporate communication and saving the company $150k in support costs over 1 year. Sales to Service Delivery Development and ManagementDevelop requirements for quote-to-delivery tools and integrationEvaluate tools to meet quote-to-delivery requirementsAccomplishments: Built a cross-functional team to evaluate and develop solutions for sales-to-ordering/service delivery hand-off. Increased efficiency of sales-to-service delivery communication representing a 52% increase in install metrics and $200k in realized revenue.
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  • Outernet - Enterprise Technology Solutions
    Director Of Operations
    Outernet - Enterprise Technology Solutions Dec 2007 - Dec 2012
    Managed all aspects of a growing data managed services businessManaged completion of a Order-to-Delivery-to-Support process and tools for managed services customers. Managed completion of SAS 70 and SSAE16 audits of datacenter and managed services operationsSupport Team ManagementManage support team of 15 engineers and technicians for a managed services organizationDevelop requirements, managed development, test, field and manage a support systemManage service delivery against 112 customer contracts and expectationsDevelop processes and tools to ensure end-to-end service delivery of managed servicesDevelop and deliver customer reporting on managed services operationsAccomplishments: Managed and completed an overhaul of the support operation representing $150K annualized savings to the business due to more efficient service delivery and support activities. SAS 70 / SSAE 16 Audit ManagementDevelop and manage processes and tools to bring organization into alignment with SAS 70 / SSAE16 standardsDevelop reporting standards to support continuing audit. Work with auditors to develop audit plans, deliverables, and reporting Deliver final audit operations and reportAccomplishments: Managed completion of a full audit of the datacenter representing $200k in additional annualized revenue from prospective customers that required SAS 70 / SSAE 16 certification for their managed services facilities. Merger and Acquisition Evaluation and ManagementEvaluate operational and financial health of acquisition targetsConduct interviews and audits of post-LOE acquisitions in order to reach final acquisition agreementsNegotiate final terms and conditionsManage acquisition integration of processes, people and toolsAccomplishments: Managed evaluation, purchase and integration of a $200k managed services business.
  • Dell
    Project Manager (Content Management)
    Dell Jul 2003 - Dec 2007
    Round Rock, Texas, Us
    Recognized leader and trusted resource by management and peersDirector's Award WinnerSoul of Dell Award WinnerContent Management SystemEvaluate and develop content management processesEvaluate content management systemsDevelop requirements for content management system improvementManage and support constant improvement of content management systemMicrosoft Content ProjectManage a cross-functional (Dell) and cross-organizational (Microsoft) team to evaluate and improve technical documentation for Microsoft productsEvaluate and develop content management processesDevelop and test content management theoriesManage and support constant improvement of Microsoft technical contentAccomplishments: Led cross-functional team to completion this content process evaluation project. This project saved Dell $11 million in FY2007.
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  • Aperian
    Information Security Manager
    Aperian Sep 1999 - Dec 2001
    Recognized leader and trusted resource by management and peersQuarterly Service Award winner (twice)President's Club WinnerLead a team of auditors to conduct 360 degree audits for Fortune 500/1000 customers. Work with clients to develop security audit plans and deliverablesConduct information security audits on processes and policiesConduct penetration testing on logical and physical systemsPresent audit mitigation plans to clientsAccomplishments: Managed to completion a major security audit of a Fortune 500 defense contractor enabling this customer to retain their certification for government contracts. Lead a cross-functional team (IS techs and customers) to implement mitigation plansDevelop information security mitigation plans with team and clientsImplement mitigation plansPresent mitigation results to clients.Accomplishments: Managed to completion a mitigation project for a Fortune 500 energy company allowing that customer to retain certification for their customer contracts. Lead a cross-functional team (IS techs, customers, and law enforcement) to conduct forensic analysis of compromised assetsDevelop forensic analysis processes and proceduresConduct forensic analysisPresent forensic results to customer and law enforcementAccomplishments: Managed to completion an intrusion forensics project for a Fortune 1000 financial services firm through the FBI in order to recover $100k in damages after an external breach.
  • Ibm Tivoli Software
    Technical Resource / Technical Writer
    Ibm Tivoli Software Sep 1997 - Sep 1999
    Technical resource to an entrepreneurial group within the Tivoli development group developing Tivoli management software for non-traditional platforms (ATM, Point-of-Sale, VOIP)Test enhancementsDevelop installation proceduresWrite technical documentationAssist in implementation for Fortune 1000 customersAccomplishments: Completed testing and implementation procedures for a new product set that represented $1.2 million in annualized revenue.
  • Outernet Connection Strategies, Inc.
    Various Positions...Owner
    Outernet Connection Strategies, Inc. Nov 1993 - Sep 1997
    **Founded the first business-only ISP in the Austin area- Developed products and services- Marketed to small-to-medium businesses- Sold solutions to customers- Oversaw service delivery- Managed a small sales team- Provided mergers and acquisition evaluation
  • Us Army
    Tank Driver
    Us Army Nov 1987 - Nov 1991
    Arlington, Virginia, Us
    I drove a tank. Blew stuff up. Things like that. Delta Company 2/32 Armor (March 1988 - March 1990) at Ayers Kaserne in Germany. HHC 2/8 Cav (1st CAV March 1990 - November 1991) at Fort Hood and Saudi Arabia/Iraq
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Paul Wolfe Skills

Project Management Data Center Cloud Computing Saas Business Analysis Disaster Recovery Vendor Management Virtualization Integration Security Solution Selling Troubleshooting Management Servers E Commerce Telecommunications Managed Services Network Security

Frequently Asked Questions about Paul Wolfe

What company does Paul Wolfe work for?

Paul Wolfe works for Softmatch

What is Paul Wolfe's role at the current company?

Paul Wolfe's current role is I'm a freelance writer of fiction, gaming, and technical/business content. Excelsior!.

What is Paul Wolfe's email address?

Paul Wolfe's email address is pa****@****gig.com

What is Paul Wolfe's direct phone number?

Paul Wolfe's direct phone number is +121067*****

What are some of Paul Wolfe's interests?

Paul Wolfe has interest in Writing, Backcountry Hiking, Long Distance Running, Reading, Board Games, Game Theory, Fishing.

What skills is Paul Wolfe known for?

Paul Wolfe has skills like Project Management, Data Center, Cloud Computing, Saas, Business Analysis, Disaster Recovery, Vendor Management, Virtualization, Integration, Security, Solution Selling, Troubleshooting.

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