Robert Payne Email & Phone Number

Melbourne, Victoria, Australia

Network and server management and maintenanceDevelopment and management of data integrity and associated regulatory complianceDevelopment and management of user access and associated controlsIT management and troubleshooting - server operations, access controls, desktop and laboratory environmentsDeveloping and implementing IT policy and best practice guides for the organisationConducting/managing server and network system audits and other scheduled servicesReporting on server and network system performanceManaging and executing IT development projectsProviding necessary training and education to staff

Melbourne, Victoria, Australia

55 Collins St, Melbourne

Responsible infrastructure project delivery and storage support for open systems SAN and NAS environments, including high focus BAU environments.• Provisioning capacity for EMC storage platforms – CX, VMAX, VNX, and VPLEX storage products – using the Solutions Enabler CLI, SMC and native GUIs• Provisioning zones and configuration changes of Cisco MDS series switches, using DCNM and CLI interfaces• Between 2010 and 2015, provisioned an estimated SAN & NAS capacity exceeding 1.6 PB, and successfully transitioned all environments into BAU support• Delivered projects for a high profile customer facing environments, including E*TRADE, ANZ goMoney, Falcon, internet banking, ANZ Transactive and ANZ Transactive Asia.• Delivered the first internal delivery of Cisco UCS for ANZ Banking Group, working closely with Cisco, EMC, BAU storage team and the ANZ Business to navigate configuration intricacies, performance expectations, and ensure all microcode and software levels would result in a supported configuration• Delivered the first internal delivery of EMC VPLEX, and provided detailed documentation for storage colleagues to navigate the change management process, and provide sufficient knowledge for repeatable VPLEX provisioning and decommissioning• Trained remote team members using Citrix, WebEx and similar tools in storage and business processes (including change management), and worked to improve documentation and processes based on this experience• Provided day-to-day support for all project builds experiencing SAN or NAS issues at the array, network or host level• Documented storage allocations planned & completed on a weekly basis, for visibility by the BAU storage team, storage colleagues and managers, and regularly discussed this information to minimise any conflicts which could delay high focus projects• Provided regular reports to management to facilitate capacity and performance awareness, until new teams were chartered to assume these functions

459 Collins St, Melbourne

Technical design, qualification, implementation and support of EMC customer storage environments. Major focus on the EMC Symmetrix storage platform for Open Systems host environments. Dedicated to customer satisfaction through timely and high quality service delivery.• Supporting multiple EMC Symmetrix fibre channel storage environments for a leading superannuation and investment company • Project and BAU storage implementation, and technical support • Management and monitoring of SRDF replication, including response to high transaction operations and anomalous behaviour • Technical validation of storage environment for planned power events and DR testing• Implemented environments with AIX VIO on EMC VMAX• Implemented automated storage provisioning and reporting tools to reduce the impact of large, complex and high urgency storage requests• Provide technical recommendations and implementation support for data migration, fabric migration and storage management software migration• Liason with all interfaces to the storage team (service delivery, architecture and system administration) to provide storage consultancy, product and technical recommendations to maintain low operational costs, high performance, high reliability, and ensure storage architecture meets vendor and IBM best practice• Involved in the technical and non-technical evaluation of new storage candidates for international storage support teams• Documented technical, administrative and process aspects of the technology, environment and support tools• Provided Team Lead support for six Storage Specialists, spanning three accounts (energy and finance sectors)

570 Bourke St, Melbourne

Implementation and configuration of the software interface for customer environments. Experience with enterprise and SMB storage platforms, including deployment and maintenance of EMC ControlCenter, Solutions Enabler, PowerPath and StorageScope File Level Reporter.• Configuration and zoning of McData, Brocade and Cisco MDS departmental and enterprisefibre channel switches• Host configuration for open systems including Windows 2000, Windows 2003, HP-UX, AIX and Solaris• Qualification of storage environments according to the published EMC support matrix; tracing configuration changes to ensure supportability• SVC qualification experience for EMC ControlCenter• Root cause analysis for software configuration and host-to-storage connectivity issues• Experienced in the use of StorageScopeFLR and VisualSRM to drive data profiling and classification engagements for various classes of customer environments• Involvement with EMC Support when supporting host-to-storage connectivity, software configuration issues and configuration management activities

660 Doncaster Rd, Doncaster

Application of Software Engineering methodologies in software development projects. Competencies in Windows CSP development, testing and integration with the Microsoft Outlook MUA platform. Development of measurement and testing harnesses in Java, C and C++. Test case development to support ITSEC and CC product evaluations.In 2010, ActivIdentity (formerly known as ActivCard) was acquired by HID Global for US$162M.

660 Doncaster Rd, Doncaster

Application of Software Engineering methodologies in software development projects. Competencies in Windows CSP development, testing and integration with the Microsoft Outlook MUA platform. Development of measurement and testing harnesses in Java, C and C++. Test case development to support ITSEC and CC product evaluations.In September 2001, Authentic8 was sold to ActivCard (later known as ActivIdentity) for approximately US$15M.

156-158 Park Rd, Donvale

This role was primarily providing front-desk and telephone support for all staff and students, including the diagnosis of notebook (laptop) technical issues, network, email and Internet access.

Melbourne, Australia

Firestorm Australia was a small business operated in Victoria for the sale of personal computers, upgrades, software and services. Specialising in the education sector, the business served to a combination of schools and individual customers in Melbourne. The business charter focused on excellent customer service.During this venture I was responsible for all operations of the business, including sales, ordering, invoicing and delivery of technical services.Although this venture did not achieve wide name recognition, it did result in long lasting customer and supplier relations. I am still occasionally approached by customers 20 years after first sale, which is testament to our excellent service and reputation established during this time.

Melbourne, Australia

VCE Mathematical Methods and Specialist Mathematics units.Offered coverage of all mathematics topics in the Year 11 & 12 syllabus, including polynomials, algebra, calculus and statistics.