Managed and coached a team of nine admissions counselors.Helped create, communicate, and implement departmental goals to advance organizational strategy. Led new initiative to improve prospect experience by cross-training admissions counselors to be knowledgeable in all programs vs. prior system where counselors were singularly focused.

Continued as part-time admissions counselor while taking on additional administrative responsibilities and leadership.Responsible for daily admitting of students who passed academic review, communicating the status of those admits across multiple departments.Created and implemented mass communication campaigns for current and prospective students.

Provided relevant program information, helping prospective students identify the solutions that best fit their needs and goals.Assisted prospective students as they navigated all phases of the admissions process, including prospect, inquiry, applicant, and admission.Consistently ranked among organization’s top performers in converting prospects to students.

Commission-based sales, responsible for in-home consulting with customers, assessing their needs, measuring, conducting a professional sales presentation, preparing a quote and closing the sale. Provided ongoing storewide training for associates and managers at every level regarding: benefits of the program, how to acquire new sales leads and enter them into the project tool, and how to qualify potential customers. Designed local marketing strategies and promotional materialsDemonstrated exceptional time management and organizational skills, effectively managing a large number of customers in various stages of the selling cycle, including pre-sale qualification, appointment setting, third-party installer coordination, and post-sale follow-up.Previous assignments:Department Manager: Managed 10 employees in the paint, home décor, cabinet, appliance and flooring departments. Responsible for all daily department activities including employee training,scheduling, product presentation, pricing, inventory, replenishment, budget tracking and analysis. Sales Specialist: Consistently led the flooring department in sales. Team Leader: Routinely boosted department sales volume through outstanding customer service. Designed and conducted weekly “How-To Clinics,” increasing customer awareness of available products and services through interactive demonstrations of proper flooring installation techniques.

Retail Sales Associate. Assisted customers with their floor covering needs including installation projects and design

Retail Sales Associate. Assisted customers with their floor covering needs including installation projects and design