- Lead customer onboarding and deployment, delivering technical advisory services and training to ensure successful integration and maximize product adoption for AWS, VMware, Nutanix, Kubernetes, and Gigamon solutions.Key Contributions:- Led customer onboarding and deployment of validated designs, ensuring seamless integration of AWS, VMware, Nutanix, Kubernetes, and Gigamon solutions. - Provided technical advisory services, including health checks, architectural reviews, and training to optimize product adoption and usage. - Acted as a customer advocate, collaborating with Product Management and Engineering teams to address feedback and resolve critical issues. - Delivered 1-to-many webinars and training sessions, educating customers on best practices and enhancing product awareness. - Monitored customer success metrics, identified areas for improvement, and developed action plans to drive satisfaction and retention. - Partnered with cross-functional teams to align technical solutions with customer goals and expand product adoption.

Delivered persuasive value presentations, drove sales closure through MEDDPICC and CoTM methodologies, and facilitated training to increase product adoption and cross-sell opportunities, achieving significant success in AWS, Azure, and GCP environments.Key Contributions:- Developed and delivered persuasive value presentations tailored to diverse stakeholders, including managerial and C-level personnel.- Collaborated closely with account executives to construct comprehensive responses to RFIs/RFPs.- Spearheaded successful proof-of-value initiatives for prospective clients, resulting in an impressive 89% close rate and the acquisition of 50 opportunities in 2023.- Implemented MEDDPICC and CoTM methodologies to optimize sales closure rates, achieving a notable 35% increase.- Facilitated training sessions for LogicMonitor team members to identify cross-sell opportunities, leading to a remarkable 75% attachment rate.- Provided expert technical guidance and support for AWS, Azure, and GCP products, driving successful product adoption and ensuring customer satisfaction.- Utilized pre-sales expertise to drive customer engagement and boost product adoption by 35%.- Demonstrated product functionality effectively through the utilization of containers and microservices.

Led the installation and configuration of SolarWinds modules, resolved technical issues, and provided expert troubleshooting while managing high-availability solutions to optimize customer environments.Key Contributions:- Led the planning, consultation, installation, and configuration of SolarWinds modules, ensuring seamless integration and optimal performance.- Diagnosed and resolved issues within customer environments to enhance functionality and elevate the end-user experience.- Cultivated enduring collaborative relationships with customers, fostering ongoing engagement and satisfaction.- Provided effective leadership and management throughout all project phases, guiding teams to successful outcomes.- Offered expert troubleshooting and solution recommendations for network, server, and virtual environments, optimizing performance and reliability.

Managed and troubleshot network operations for Texas state agencies, overseeing network devices, file/email servers, and virtual environments while conducting training for internal teams.Key Contributions:- Supervised the monitoring, management, and troubleshooting of Internet gateways in a WAN/LAN environment, providing support to all State of Texas agencies.- Developed and maintained detailed documentation of device configurations and environment topology.- Managed File, Email Servers, and Desktop/Laptop Clients in a diverse Windows, Linux, and virtualization environment, including overseeing the transition from fully physical to VMware virtual environment.- Directed all aspects of SolarWinds Orion, ensuring robust network monitoring and management.- Evaluated and recommended various products to enhance network and equipment functionality.- Conducted thorough equipment and software training sessions for colleagues, management, and users.

Provided technical analysis and support, focusing on system optimizations, troubleshooting, and documentation to ensure seamless operations within Dell’s infrastructure.Key Contributions:- Oversaw the maintenance, monitoring, support, and implementation of Cisco CUCM, ensuring seamless telecommunication operations.- Provided comprehensive support for WAN/LAN, telecom, wireless, and communication devices across all supported SETON locations.- Executed all maintenance functions on Seton network and telecommunication equipment.- Managed incident management on the ticketing system and updated documentation for telecommunications system manuals, training materials, and design changes.- Actively participated in professional development activities to stay abreast of changes in VoIP, digital, and analog telecom.- Offered escalated support to Telecom Technicians to resolve complex issues and provided input to the IS Telecom Manager and Sr. Voice Convergence Engineer.